Summarize the copy at the end of the year

Summarize the copy at the end of the year

The year-end summary copy is actually that after we have worked for a period of time, your evaluation of the work and other questions about the work can be written in it, but do you know how to write the annual summary? Let's explore and learn together.

At the end of the year, summarize the copy 1 1. The overall situation of the work.

(A) ideological progress, correct attitude

Since I joined the work, I have been strict with myself ideologically. In my spare time, I constantly strengthen my ideological and theoretical study, pay attention to politics, and seriously study the spirit of the 18th National Congress, the "Chinese Dream" and so on. By strengthening my study, I have worked hard to improve my ideological consciousness, self-cultivation and broaden my horizons, so as to better keep pace with the times and adapt to the needs of society and post development.

(2) Be strict with yourself and treat others sincerely.

This year, individuals can seriously study the rules and regulations of the heating company, carefully understand the company's resolutions, and guarantee with the company's party Committee at any time. In my work, I strictly abide by the company's rules and regulations, stand on my own duty, unite with my colleagues, respect leaders, obey the organization's work arrangements, and be strict with myself in my work. At the same time, get along with colleagues sincerely, learn from them with an open mind, constantly improve their comprehensive quality, and promote their rapid development and promotion better and faster.

(C) based on their duties, do a good job

At present, the customer service department of my work department mainly makes electronic patrol records, counts weekly and monthly reports of water and electricity, sorts out cases, warehouse accounts, housekeeping and so on. Therefore, in my work, I constantly cultivate my sense of responsibility and patience, put the cultivation of willingness and patience at the top of my work, and ask myself to calm down and carefully handle the details of each job to ensure that I don't make mistakes within the scope.

1. Make a patrol record of the electronic version: * * patrol the electronic version throughout the year and record all kinds of problems-times.

2. Statistics of weekly and monthly hydropower reports: carefully check the hydropower data, and make weekly and monthly hydropower reports on time and in good quality to ensure the accuracy of all data.

3. Do a good job in file management. In view of the characteristics of many and miscellaneous files in charge, on the one hand, individuals seriously study the professional knowledge of file management, participate in professional knowledge training, and constantly improve their professional theoretical level; On the other hand, combined with the actual situation of file management, improve the file management desk to update files regularly, strictly abide by the file management system, and strive to ensure that files are not wrong. In addition, actively strengthen the self-utilization ability of electronic archives management and give full play to the role of electronic archives.

4, complete the warehouse accounts and all kinds of housekeeping work. In terms of warehouse accounts, adhere to the financial management system to ensure that the accounts are consistent and the accounts are consistent. In terms of housekeeping, finish the tasks assigned by the leaders on time and with good quality, especially clean the office environment regularly every day to create a healthy and good working environment.

Second, the existing problems

(1) Learning efforts still need to be improved. At work, due to various reasons such as busy work, there is a phenomenon of self-relaxation in study, and there is a certain sense of slackness and luck in study, especially the study of relevant professional knowledge in the thermal industry is not strong enough and the understanding is not deep. In addition, there is a lack of attention to the study of policy theory. Therefore, in the future work practice, I still need to constantly improve myself in these areas.

(B) professional and technical capabilities still need to be improved. In the actual business operation process, personal business ability still needs to be continuously improved. In the process of file management and other related business practices, the reality I face is that my professional quality and ability are not strong, and there is still a gap with the company's requirements.

(3) The coordination of work needs to be strengthened. At work, personal arrangements and planning for work still need to be improved. Often because of unreasonable work arrangements, it will cause a busy situation and greatly affect work efficiency. This is where I need to constantly improve.

Third, the next work arrangement

(1) Grasp the study and raise the connotation. In the future work, we should pay attention to learning, focusing on the theoretical knowledge of the party, the rules and regulations of the company and the professional knowledge of the industry, and strive to promote our all-round development.

(2) Pay attention to overall planning and improve efficiency. Pay constant attention to the scientific arrangement and planning of work and actively improve work efficiency; At the same time, efforts should be made to increase independent thinking in work and improve the ability to discover, analyze and solve practical problems.

(3) Actively complete various tasks. In the future work, individuals will focus on the annual work plan, scientifically arrange their responsibilities, earnestly abide by the company's rules and regulations, ensure the successful completion of the annual work tasks on time and with good quality, and actively do their due responsibilities for the company.

Summarize the copy at the end of the year II. Love your job and create first-class service.

At work, I always ask myself to be gentle, civilized, enthusiastic and careful when dealing with customers, and to authorize the counter like the wind. From then on, the work center I gave myself was: "All for customers, all for customers, all for customers. Treat everyone with a good working attitude, be kind, considerate and warm. Take responsibility in your work, be responsible for everything and work to the end, and do any work well.

Good business, hard-working, willing to contribute, love their jobs, and do their job wholeheartedly. I know it's tiring and tedious to deal with customers directly, but I like to see customers come with hope and leave with satisfaction. At work, I adhere to the principle of service first and treat every customer with a smile. My good service attitude has won the unanimous anxiety of customers, eager to meet their needs, enthusiastically and wholeheartedly providing them with all kinds of quality services, and won the evaluation with its unique sincerity. Every time a customer says to me, "Thank you for being serious and responsible and solving my problem", I feel that all the efforts are so worthwhile, and the customer will definitely sweep away my hard work. Because I have found my own value-serving the people and insisting on doing "three things" well in my work. The so-called "three tones" means that customers say hello when they come, answer when they ask, and send them when they leave.

Second, love their jobs and strive for first-class.

(a) based on the post, strive for first-class results adhere to the post, practical work, love and dedication, to do a good job as the only way to realize their social values, so that ideals and trust shine in the post. In my daily work, I actively improve my ability to perform my duties and take love and dedication as my job. Know yourself correctly at work, treat others sincerely, treat work seriously and fairly, strictly abide by the counter service requirements, standardize etiquette, be warm and thoughtful, standardize operation, and implement the "trinity" service: a glass of water, a smile and a greeting.

The working day is clear, and the day is over. "There is no best, only better", service should be not only conscious, but also technical. We will continue to provide good service, bring the service concept of "building the best service bank image" to customers, and win customers' satisfaction with sincere service, sincere smile and rigorous work attitude.

(2) Broaden the source of tourists and strive for the first class. With the continuous development of social economy, we should not relax in the face of the new situation and fierce competitive environment. We should capture all kinds of information from all levels and fields of society with a brand-new attitude, and carry out various forms of customer marketing programs with keen observation. Promote the marketing of new customers; On the other hand, improve the level of customer service and constantly improve the loyalty of old customers. We can regard the great management of our bank as the first key to improve the quality of customer service, and give full play to the key role of customers in guiding diversion and identifying high-end customers. When customers arrive, they can feel our service attitude, thus driving more customers to handle various businesses and improving our turnover.

(3) Be a good helper and strive for first-class results. In the usual work, in addition to doing some duties that should be done in my post, I also actively assist the accounting supervisor, deputy supervisor and bank section chief, and spare no effort to complete the tasks assigned by my superiors. In the work of the weekly meeting, the contents of the meeting should be carefully done.

Third, love and work hard and constantly improve yourself.

(A) to strengthen learning and improve their professional knowledge "endless learning", only by continuous learning and continuous improvement, can we not be eliminated in the ever-changing era, and can we really do our part in the insurance claims work. To this end, at work, I always put learning in an important position, using my spare time not to learn the relevant knowledge of counter authorization, and seriously study the rules and regulations of Bank of Communications; Actively participate in all kinds of training courses and activities organized by banks and learn from outstanding employees on the edge. There are three combinations of learning methods: concentrated learning and individual self-study, learning theory and in-depth research, and special education and visiting study. Not only that, I also actively participate in various activities organized by banks.

(II) Strengthening the construction of authorized team and enhancing the overall image The smooth development of all work of Bank of Communications is inseparable from a strong team. To strengthen the construction of authorization team, we must strictly enforce the law, comprehensively and meticulously handle various businesses, and authorize in accordance with bank regulations. Strengthen the construction of hardware facilities, establish and improve the integrated service network of maintenance and accessories, and evaluate customers on the principle of mutual benefit and controllable risks, and only authorize those that meet the requirements.

(III) Strengthening Compliance Awareness and Preventing Potential Risks In this year, I have continuously strengthened financial risk prevention, implemented compliance management, compliance management and compliance management, let the culture of internal control awareness permeate into my mind, let internal control become my conscious behavior, conscientiously do a good job in internal control, ensure no mistakes, deepen my understanding of compliance management, learn and understand rules and regulations, enhance my ability and consciousness of implementing the system, and form that everything is in line with my work objectives.

202 1 is a busy year and a harvest year. Although some achievements have been made in the coming year, the times are changing and the work of banks is changing from time to time. Every day, new things appear and new situations happen, which requires me to learn new knowledge, master new skills, adapt to changes in the surrounding environment, improve my post-holding ability, train myself as a comprehensive bank teller, better plan my career and make my own efforts. Of course, I still lack some details in handling and operation. I will hone myself in my future work and study, improve myself with the guidance and help of my leaders and colleagues, and develop my advantages and disadvantages.