How to do a good job in property management

First, the cultivation of service consciousness.

To do a good job in service, we must improve our service awareness. In other words, we should clearly know that property management is a service industry, and the property management enterprise is not a government management institution, but a service unit with an equal relationship with the owner. The agreement signed between the property management company and the owner is an entrusted service agreement. Service level is the only criterion for owners to evaluate property companies. If the service is good, the contract can be renewed. If the service is not good, it will affect our renewal. Take our usual management of illegally parked vehicles for example. If the security guard says, "Hey, your car can't park on the fire escape, just drive away." Will the owner of illegal parking do as you say? If you say, "Sorry, parking is not allowed in the fire escape. Would you please park your car in the parking space? " . I believe that the owners of illegal parking will be very cooperative. It also tells us that the change of service consciousness will make our property management service work better.

Second, improve the quality of employees through learning and training.

Learning and training is a process of adapting to new jobs, and it is also a process of mobilizing enthusiasm. Learn from books, from role models and from advanced experience. Through study and practice; Study again and practice again. Proactive in the work, good at finding problems, carefully analyzing and judging the reasons and properly handling them, applying the professional knowledge and skills learned to practical services, gradually improving the service quality through practice, and constantly improving the comprehensive ability of employees to solve problems.

To provide standardized, standardized and scientific quality services for the owners and satisfy the owners, a group of employees with working ability and high comprehensive quality are needed. Property management services, seemingly simple and trivial, actually cover all aspects of knowledge and skills, as well as the comprehensive ability to judge, analyze and solve problems. Daily safety, fire protection, cleaning, greening and maintenance work should have relevant knowledge and practical ability, and each work should be put in place in a down-to-earth manner. If some details in the daily work of security guards reflect the quality of our employees, we need to check each other's certificates and say, "Sir (Miss), please show me your certificates." After verification, you should say, "Thank you!" . When an old man or someone lifted a heavy object, he said, "Sir (Miss), do you need any help?" When others thank you, they should say, "You're welcome, this is what I should do." . Our property management company has many services and jobs. Therefore, when dealing with the owners, the norms of their own behavior, including uniform clothing, civilized manners, friendly attitude and friendly language, are the embodiment of the quality of our employees and an important standard for the owners to measure the service level of property management companies. Having a management team with high professional level and strong self-quality requires us to study, train and practice continuously.

Third, establish a clear and reasonable responsibility system and enhance the ability of management cooperation.

The realization of the goal requires the enthusiasm of every department and every employee. Goals should be implemented in the goals of various departments and individuals. Therefore, giving each employee a clear task and responsibility, formulating specific, clear and strict assessment methods, and organically unifying responsibility, right and benefit can ensure the implementation and completion of the target tasks. And effectively guide the behavior direction of employees. The responsibility system must be systematic and thorough. Every level, every department and everyone should be included in every corresponding responsibility system, and the objectives should be decomposed and implemented step by step, reflecting a reasonable division of labor and cooperation. With the concerted efforts of Qi Xin and the implementation of the work, the quality of service is naturally guaranteed.

Fourth, strengthen communication with the owners.

Another key for our property management company to do a good job in service is to strengthen contact with owners and listen to their opinions while improving service quality. Understand their needs and have any comments and suggestions for our property management company. Solve the owner's problems, give a timely reply, and let the owner know that our property management company has always cared about them. In this way, we can not only understand the needs of the owners, but also draw closer the relationship between the two sides, thus supporting and understanding each other.