Summary of customer service staff's probation period 7 articles

Summary refers to the written materials that social groups, enterprises and individuals review and analyze the study, work or completion of a certain stage, and draw lessons and some regular understandings from them. It can effectively exercise our language organization ability, so write a summary. The following is a summary essay (usually 7 articles) of customer service staff during the probation period, which I compiled for you. I hope it will help you.

Summary of probation period for customer service staff 1

He joined the company on February 28th, 65438, and now he is engaged in 400 telephone customer service according to the needs of the company. For more than two months, with the help of company leaders and colleagues, I have a better understanding and mastery of my work content and scope. Now my work is briefly described as follows:

1. Understand the company profile and memorize product knowledge; Familiar with the customer service workflow of the company and the workflow of relevant departments;

2. Clarify the customer service behavior norms and customer service standard question and answer norms, and participate in customer service telephone skills and customer service standard language training; At the same time, self-study the relevant knowledge of pre-sale, sale and after-sales service;

3. Contact the winning bidder of the contract in Central Europe and South China sponsored by the company and record relevant information; 4, can timely reflect the winning information to the warehouse staff, to ensure accurate and timely delivery; 5. Track the after-sales service of the winners after delivery;

6. Be able to patiently and sincerely answer, inquire and feedback the information needed by customers; 7, can find problems in time and put forward suggestions to solve the problem, and reflect to the leaders in the daily newspaper.

Maybe everyone thinks that looking for a job requires finding the right person, but actually they don't think so. I think customer service is a good exercise and training for me. Now is the era of service economy, and the requirements for customer service are becoming more and more strict. First of all, the customer service specialist represents the interests of customers internally and the image of the company externally. Customer service specialists need to have a sunny attitude, service awareness, service etiquette, pronunciation quality, business knowledge, service skills and adaptability, which is also the improvement of their own quality, cultivation and ability. It's not just a phone call, it's as simple as answering a phone call, and it requires skills and methods. I know I have always lacked the ability to communicate with people. What I need is to challenge myself and surpass myself. I think receiving customers is more interesting than doing ordinary technical work. I like dealing with people and communicating with them. Because I think it is a challenge for me to communicate with others, and I am eager to challenge. I like to let some angry people finally calm down their anger through me. My work philosophy is: do what I love and love what I do.

Because the customer service department of domestic marketing has just been established, many facilities and processes are still not perfect. For example, before we go to work, we need to know what customers usually encounter when they call, what are the common problems and what measures should be taken to solve them. All these require us to explore and summarize slowly in practice, but this can make me learn more. Of course, I also made some minor mistakes and problems in my work, and the department leaders corrected me in time, which also promoted the maturity of my work. Generally speaking, I think I still have the following shortcomings and deficiencies:

1, limited work experience, lack of foresight and creativity in work, need to enrich their own industry knowledge and experience;

2. The professional knowledge of products is not deep enough, so we need to strengthen our study;

3. Thinking about problems is sometimes not comprehensive enough, and you need to learn from leaders and colleagues. At the same time, I think there are some problems in the company's customer service work:

1, there are conflicts and contradictions in the work of different departments;

2, often only solve the service bottleneck problem of individual links or specify the problem, can not fully mobilize all aspects of enterprise resources, all-round, from the source to solve the problem; Lack of long-term mechanism to serve bottleneck textiles;

3. Problems are often solved once and appear repeatedly.

I think customer service needs to be improved in the following aspects:

1. Quickly formulate corresponding processes and long-term mechanisms according to customer needs;

2. Let the relevant departments negotiate long-term support and cooperate with customer service, and customer service tracking will be faster and more effective;

3. Provide clear career development channels and prospects for customer service personnel, such as: adequate knowledge and skills training; Moderate job rotation and internal work expansion; Cultivate conscious internal managers.

It is said that the workplace is like a battlefield, but when I integrate into this group, I find that my colleagues here are very enthusiastic and the office atmosphere is very harmonious. I often have dinner, get together and travel together to enhance our friendship. This working environment makes me feel very relaxed and happy. This year, the company adopted the PCA assessment system, which is conducive to promoting our hard work and study during the commitment period and improving work efficiency and quality. I think this is a pretty good policy. In a word, I am very grateful to Zhuoxian Industry for giving me this internship opportunity, which made me learn a lot and grow a lot, and made me understand that graduation does not mean unemployment and the termination of my studies, but a transition and sublimation. I will continue to surpass and progress in my future work and study, and advance and retreat with the company. I believe that my study in these two months will definitely accumulate and make my future work perfect.

Summary of probation period for customer service personnel II

Three months have passed, and I have changed from a probationary employee who just entered the company with little customer service experience to a formal customer service staff. In these three months, besides becoming a full member, I still have a lot of work to review and record, which is the key to my growth.

I am a fresh graduate who just graduated this year. I chose customer service because I like the attitude when I communicate with customer service every time I call the communication company and bank. Maybe the customer service I met before was excellent. Only then do I know the hardships of customer service and envy the customer service work. Then after graduation, I found such a customer service job. I hope I can sharpen my emotional intelligence and language skills in the process of communicating with customers.

But after I really engaged in customer service work, I realized that the employees who made me yearn for customer service work were few and far between excellent customers in the customer service team, which made me desperate and gave me hope to do such customer service. In the first month of customer service, I always answered the 5k+ phone, which is only a pitiful number in the customer service team. If I want to improve my business ability, improve my emotional intelligence and language ability, I know I must improve my efficiency and answer more customer calls.

Then in the second month of customer service work, my answer volume doubled, overcoming the places that were easy to quarrel in the past communication with customers. In the process of answering the phone, I try to restrain my small temper as much as possible. I no longer regard myself as an individual, but as a customer representative of the company's customer service, so as to tolerate those customers who have bad attitudes and don't respect the staff. In this month's work, I lost a lot of resignation impulses like the first time, but I persisted in becoming frustrated and brave.

By the third month, that is, the month when I became a full-time employee, my answer volume increased a lot. Not only can I calmly solve problems for customers in the process of answering, but I also won five-star praise from many customers, which made me feel "relieved" after doing customer service work for three months. At this moment, the company leader gave me the opportunity to become a full-time customer service employee from a probation employee.

I will definitely improve my work after becoming a full-time employee, compared with before. Once I reach the ideal height, I will reach the customer service that makes me have the impulse to do customer service work. It's excellent!

Summary of probation period for customer service personnel 3

It has been three months since I joined our company on October 20. During this period, the company leaders and colleagues gave me a lot of help in my work and life. In the early days of the company's customer service center, I had a higher understanding of the construction of customer service center and customer service through my daily work, actively communicated with leaders and colleagues, and integrated into this group as soon as possible.

First, the work content:

1. The customer service platform of the company's customer service center is in the development stage. I entered the company and used my previous work experience to first put forward the functional requirements of the customer service platform, and organized the staff of the headquarters customer service center and business departments to test the customer service platform. At the same time, I fed back the test results to the staff of Kim Jong Company in time, communicated with the staff of Kim Jong Company, discussed how to improve the functions of the customer service platform, and completed the functional improvement suggestions and submitted them to the staff of Kim Jong Company.

2. Be responsible for editing the quality inspection management measures of the company's customer service center, assisting in formulating the management measures of the company's customer service center and editing the standard terms of the company's customer service center, and improving the system construction of the company's customer service center.

3. Conduct spot checks and quality inspections on the traffic of the headquarters and the customer service center of the Division on a regular basis every month, summarize the problems existing in the traffic and send them to relevant staff, communicate with them on the quality inspection issues, and submit the monthly quality inspection report of the customer service center at the same time, so as to improve the service level of the customer service center through this work.

4. After the agent system of the customer service platform of the customer service center went online, it began to answer customer consultation calls, which promoted the study of business knowledge and improved customer service awareness.

5. Organize the morning meeting of the customer service center staff every day, and learn the market information at that time, daily difficult business knowledge and new business knowledge, as well as the company's recent work tasks and priorities through the morning meeting.

6. According to the customer service center workflow, standard language and related work, train the relevant staff of Beijing Sales Department, understand the customer service center workflow through training, and improve service awareness.

7. After the seating system of the customer service platform of the headquarters and the business department is online, the business department will be guided to complete the return visit of new customers through the seating system, and the problem of outbound personnel of the business department will be solved in time.

8. According to the requirements of the company's leaders, in order to strengthen the business communication between various departments of the company, the difficult business of the day is collected and sorted out after the market closes every day, and the difficult business is summarized and sent to the leaders of the brokerage business department at headquarters and the customer service supervisors of each business department every week.

Second, the improvement:

1, strengthen the study of business knowledge. Through the process of constantly answering customer consultation calls, I found that I still need to strengthen my study of many business knowledge of the company, so as to improve my service level to customers.

2. Strengthen team communication and cooperation. After joining a new group, you must communicate with leaders and colleagues in the construction stage of the company's customer service center to ensure the development and completion of all the work. In particular, according to the development goal of the company's customer service center, actively strengthen communication with the customer service supervisors of various business departments.

3. For the construction stage of the company's customer service center, we should use our previous work experience and knowledge of the operation and management of the customer service center to strengthen our innovation ability and find a road suitable for the construction of the company's customer service center.

After officially becoming a member of Dongxing Securities, I made serious improvements according to the shortcomings found during the probation period, and actively completed the tasks assigned by the company leaders, making my own efforts for the construction of the company's customer service center. Complete the online work of the agent system of the customer service platform in the headquarters and the customer service centers of all business departments on schedule, and seriously assist the online work of the customer service centers of all business departments of the company, and at the same time seriously assist the construction of the customer service center system of the company, strengthen the team building management of the customer service center you are responsible for in the future, and actively cooperate with leaders and colleagues to carry out various tasks.

Summary of probation period for customer service personnel 4

After several months of hard work, I finally want to change from a probationary employee to a real official customer service of _ _ _ company! After working for so long, or studying is more suitable, I have grown and changed a lot during this time. Knowing the advantages and problems in my work, knowing what I am more suitable for dealing with customers, I have gained a lot of customer service experience.

Generally speaking, my work ability has improved a lot and my work style has been confirmed. In short, I have gained too much during this period. In order to continue to do this customer service job well, I will record my work gains during this period here and expect me to find more. My customer service probation work is summarized as follows:

I. Learning during training

As a customer service staff, the most important thing is to be eloquent. More importantly, we can find the answers that customers want in our company's field. As newcomers, our main job at first is to be able to firmly remember some key information of the company. This is really a very difficult period. There are a lot of materials to remember every day, about the company, about the products, about the problems and troubleshooting of the products. To tell the truth, I haven't recited such a long book since high school, but in order to continue in this job and respond to the encouragement of my colleagues, I also patiently let myself write down all these materials. However, some people failed to persist and left their jobs.

After memorizing and checking the information, we began to practice communicating with customers. But good communication is the basic criterion of our interview, so those who stayed passed the exam quickly.

Second, the actual operation

Although I have studied for so many days, I still have to go to work in person, but as a customer service, I only need to deal with customers on the phone in most cases, which is the main reason why I chose this job. I can communicate well with people on the phone and I won't feel nervous. So in the first actual combat, I finished my work easily.

But the victory at first does not mean eternity. With more work, although most customers are very communicative and polite, in many cases we will also meet some customers who are difficult to communicate with. When I met such customers, I was disgusted at first, but after more experience, I let go of my feelings. I stand for the company. I should consider the interests of the company when I work. Even if this customer is angry, I will try my best to appease him, because this is also my job.

Third, shortcomings

You can't always be so smooth sailing after working for so long. At work, I made mistakes or made customers angry. I was very nervous at first, but the _ _ _ leader helped me solve these problems well and taught me a lot of experience in encountering such problems. Looking at his skillful working methods, I also hope to do as well as him in the future.

To sum up, in this period of work, my biggest gain is to have a normal heart, always face customers with the best attitude when receiving customers, and constantly improve myself afterwards. I think I will succeed as long as I persist in this way.

Summary of probation period for customer service personnel 5

Worked on October 30th, 20th _ _+65438/kloc-0, and it has been three months since then. During this period, the company leaders and colleagues gave me a lot of help in my work and life. In the initial stage of the company's customer service center, I learned a higher understanding of customer service center construction and customer service through my daily work, and actively communicated with leaders and colleagues in order to integrate into Dongxing Securities as soon as possible.

During the probation period, I was mainly responsible for completing the following tasks:

1. Because the customer service platform of the company's customer service center is in the development stage, I entered the company myself. First, I put forward the functional requirements of the customer service platform by using my previous work experience, and organized the staff of the headquarters customer service center and the division to test the customer service platform on February 22, 2000. At the same time, the test results were fed back to the staff of Kim Jong Company in time, and the functional improvement of the customer service platform was discussed with the staff of Kim Jong Company, and the functional improvement proposal was completed on June 5438+1October 5200 and submitted to the staff of Kim Jong Company.

2. Be responsible for editing the quality inspection management measures of the company's customer service center, assisting in formulating the management measures of the company's customer service center and editing the standard terms of the company's customer service center, and improving the system construction of the company's customer service center;

3. Conduct spot checks and quality inspections on the traffic of the headquarters and the customer service center of the Division on a regular basis every month, summarize the problems existing in the traffic and send them to relevant staff, communicate the quality inspection problems, and submit the monthly quality inspection report of the customer service center every month, so as to improve the service level of the customer service center through this work;

4. In June 2000, after the agent system of the customer service platform of the customer service center went online, it began to answer customer consultation calls, which promoted the study of business knowledge and improved customer service awareness.

5. Organize the morning meeting of the staff of the customer service center every day, and get to know the market information at that time through the morning meeting, * * * learn the daily difficult business knowledge and new business knowledge, and understand the company's recent work tasks and priorities;

6. Train the relevant personnel of Beijing Sales Department according to the workflow, standard language and related work of the customer service center, understand the workflow of the customer service center through training, and improve service awareness;

7. After the seating system of the customer service platform of the headquarters and the business department goes online, the business department will be guided to complete the return visit of new customers through the seating system, and the problem of outbound personnel of the business department will be solved in time;

8. According to the requirements of the company's leaders, in order to strengthen the business communication between various departments of the company, the difficult business of the day is collected and sorted out after the market closes every day, and the difficult business is summarized and sent to the leaders of the brokerage business department at headquarters and the customer service supervisors of each business department every week.

Through the completion of the above tasks, I found that I still need to improve in many aspects:

1, strengthen the study of business knowledge. Through the process of constantly answering customer consultation calls, I found that I still need to strengthen my study of many business knowledge of the company, so as to improve my service level to customers;

2. Strengthen team communication and cooperation. After joining a new group, we must communicate with leaders and colleagues in the construction stage of the company's customer service center to ensure the development and completion of all work. In particular, according to the development goal of the company's customer service center, actively strengthen communication with the customer service supervisors of various business departments;

3. For the construction stage of the company's customer service center, we should use our previous work experience and knowledge of the operation and management of the customer service center to strengthen our innovation ability and find a road suitable for the construction of the company's customer service center.

Summary of probation period for customer service personnel 6

Leaders:

Hello!

I officially worked in the customer service department on _ _ _ _ _ 20th. The probation period is three months, and time passes quietly in the blink of an eye. In a blink of an eye, the probation period will be over. Looking back on the past three months, I can't help feeling a lot ... It was a precious experience in my life and left me with beautiful memories. Although there was no vigorous victory, it also experienced some extraordinary tests and tempering.

During this period of work and study, I have a relatively complete understanding of the same party circle; I have a clear understanding of the company's development process and management, as well as personal responsibilities. In the process of getting familiar with my work, I gradually understand the spirit of "dedication, exploration and transcendence" in the circle of Tongfang, and unite and cooperate, pioneering and innovating, which has added new vitality to the steady development of the circle of Tongfang. Under the careful care and guidance of leaders and colleagues, I have made some progress in all aspects through my unremitting efforts. Now I will make the following report on my work and study.

My work is mainly administrative management, expense management, material management and some daily work in the office. At work, I try my best to do my job well and improve work efficiency and quality. Because I have no work experience, I often have problems at the beginning. Thanks to the enthusiastic help of leaders and colleagues, I found the shortcomings in my work in time and corrected them seriously. I constantly summed up the experience and lessons in my work, and later became familiar with my daily work, and submitted various statements in time, thus achieving "active" work. After I went to Beijing for training in mid-April, I got a deeper understanding of my work, especially some details in my work, as well as issues raised by leaders and colleagues for discussion, and I also got a clear understanding. I need unity and cooperation among my colleagues in my work, which is very important and the deepest influence my colleagues have given me since I joined the company.

Of course, my work still has shortcomings and deficiencies. I will continue to study hard and do my best in the future. Our work needs the spirit of "transcendence". I believe our work will get better and better through hard work.

Here, I will make a report on my work and experience during the probation period, and take this opportunity to formally request the company leaders to become full members. I hope that the company leaders can comprehensively consider my work attitude, work ability and work performance according to the requirements of regular employees. I would like to contribute all my strength to the vigorous development of the same circle of people.

Summary of probation period for customer service staff 7

At work, my main position is customer service specialist. At work, I try my best to do my job well and improve work efficiency and quality. In addition to doing my job well, during the preparation of Tmall's new store and the department's development of new products, I cooperated with the data specialist and used my own advantages to help him formulate a series of tables and summarize relevant data. Summarized the hot-selling products of the industry in the field of e-commerce (Taobao), and combined with its own products, optimized the title for the fourth time; On the platform of JD.COM, products are imported and so on. As pre-sales customer service, we should put customers first and try our best to meet customer requirements. During the period of learning product knowledge and mastering customer service related skills, it is with such a firm belief that I strictly demand myself, study hard and strive to become an expert. It laid a good foundation for the smooth development of my future work.

In learning, I am strict with myself, correct my work attitude and integrate theory with practice; So as to improve their strengths and ideological and cultural quality, including learning to develop good living habits in life, being rich and organized, having a rigorous attitude towards life and a good style of life, being warm and generous, being honest and trustworthy, being ready to help others, having their own good working principles, and being able to live in harmony with colleagues.

Consciously abide by the company's rules and regulations and insist on participating in every training of the company. I ask for positive progress, care for the company's bricks and tiles, and always devote myself to study and work with rigorous attitude and positive enthusiasm. Although there are tears of success and bitterness of failure, the increasingly fierce social competition has made me fully realize the importance of becoming an excellent worker with all-round development in morality, intelligence and physique.

During this period, although I learned some theoretical knowledge from school, the current situation can not meet the needs of work. In order to master the e-commerce industry and bathroom industry as soon as possible, I insist on coming to the company every day to learn the company's system and theoretical knowledge. During working hours, I will learn practical operation with my predecessors and help to do some small things. In the evening, I will discuss the work content with my predecessors and talk about the inconvenience of work, my dissatisfaction and my shortcomings. My seniors will give me support and spiritual encouragement at work. After a long period of training, overcoming and hard work, I will gradually become a qualified employee.

Although it is only a few months, the gains in the middle are indelible, which cannot be separated from the help of unit leaders and colleagues. I always believe that no matter how bright the match is, there is only light as big as a bean. But if you light a pile of matches with a match, it will burn very brightly. I hope to use my brilliant youth to ignite every guest and inspire my colleagues to contribute to our cause, forge ahead and create a better tomorrow. Of course, my work still has shortcomings and deficiencies. I will continue to study hard and do my best in the future. Our work needs a spirit of transcendence. I believe that we will do better and better through hard work.

Here, I will make a report on my work and experience during the probation period, and take this opportunity to formally request the company leaders to become full members. I hope that the company leaders can comprehensively consider my work attitude, work ability and work performance according to the requirements of regular employees. I am willing to contribute all my strength to the vigorous development of the company.

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