Is it the owner's responsibility to give a reply when the owner applies for repair in the owner group established by the property?

While listening carefully to the complaints of property management of business households, we should also make a good record of complaints and try to write them in detail. Because keeping a good record can not only slow down the speed of business owners, but also buffer their excitement, which is also a way to comfort business owners. After listening to and recording the complaints of business owners, the property manager will repeat the contents of the complaints of business owners and the problems that need to be solved to see if the problems complained by business owners are clear, so as to further deal with them. Apologize, understand or sympathize with the experience or misfortune of the business owner, so that the mentality of the business owner can be balanced.