Work plan of property customer service supervisor in the second half of the year

Time flies, the blink of an eye has passed and the new job has been unlocked. Let's make a work plan and get off to a good start. I believe everyone is worried about writing a work plan again! The following is the work plan of the property customer service supervisor in the second half of the year (generally 5 articles) carefully arranged by me for reference only. Let's have a look.

The work plan of the property customer service supervisor in the second half of the year is 1. Unconsciously, 20xx years have passed by half. Over the past six months, our company has experienced a great crisis and test, but fortunately, under the wise guidance of the leaders and the efforts of our colleagues, we have completed the work. Did not cause irreparable damage. And in the later work, carry out recovery work and strengthen the company's return to work. And recruited many new people to expand the company's manpower and actively prepare for the next step.

Generally speaking, in the busy first half of the year, we basically successfully completed our work objectives, but the second half of the year followed. For the company, customer service department is an important means of publicity and sales. Therefore, you can't relax at work. To this end, my work plan for the customer service department in the second half of the year is as follows:

I. Recruitment Plan

In order to support the company's development needs, the expansion of customer service department is necessary. It coincides with the graduation season, and the main goal of recruitment should be to satisfy graduates. Select suitable and targeted newcomers and further cultivate them in the future customer service expansion.

To this end, we should also make some preparations at the recent school recruitment and job fairs. But as far as the current situation is concerned, the main recruitment method should still be online recruitment.

Second, the training plan

There are many people recruited this time. After the recruitment, they should go to the company to participate in the training and be screened according to the training assessment.

Pre-training should be based on basic customer service methods and product knowledge. After several rounds of screening, it will be taught by old employees.

In addition, not only new employees are trained, but all employees are trained to strengthen team management and team members' ability to face this expansion. To this end, after recruiting new people, all employees in the customer service department should be trained. The main purpose is to strengthen the management ability of employees, strengthen self-control and improve work enthusiasm. After that, it is necessary to supplement the company's product knowledge, teach customer service staff how to learn, and let employees learn to actively understand the changes of the company's products and strengthen their working ability.

Three. working face

In the second half of the year, we should actively explore new customers and strengthen and maintain contact with old customers. Because I often contact and send blessings on holidays and birthdays.

In addition, our customer service department should also set up a wholehearted sales target and set targets and rewards, so as to promote the enthusiasm of employees and strengthen the enthusiasm of the team.

Four. Expectations for the second half of the year

Expanding the team will bring a lot of uncertainty, but in the second half of the year, we must strictly manage and build an excellent team with unity, goal and ability!

Work plan of property customer service supervisor for the second half of the year 2 1. Grasp sales volume, promote structure and strengthen cigarette sales.

1. We will continue to work out a comprehensive work plan under the guiding ideology of "increasing the total volume and adjusting the structure", including a rigorous development and sales plan, a feasible visit plan in line with market changes, and practical and detailed target measures. Through unremitting efforts, promote the comprehensive completion of sales tasks. We will break down the general task into months, lines and people. Implement ledger registration management, adhere to the task decomposition to the day, to the line, to the people, one day to register and one day to announce, and strive to achieve daily insurance, monthly insurance.

2, adhere to the leadership hanging point, department package point, continue to go deep into the grassroots, in-depth line, in-depth market, face-to-face exchanges and interviews with users, solve problems for users, provide better services, and ensure the completion of cigarette sales tasks.

3. Pay close attention to business norms, carry out sales work in strict accordance with the norms, and prohibit illegal operations;

4, adhere to the market-oriented, do a good job in publicity and market cultivation, do a good job in the cultivation of the main brand and the promotion of new brands, do a good job in the maintenance and upgrading of the main brand, increase the publicity and promotion of brands, effectively grasp the changes in cigarette sales structure, adjust the supply of goods, and meet the needs of the cigarette market as much as possible.

Two, grasp the monopoly, promote purification, standardize the cigarette business environment.

It is necessary to continue to follow the working ideas of keeping the soil responsible, fighting and preventing simultaneously, purifying the market and serving the sales, focusing on checking dens, blocking the inflow and cutting off the third tobacco market, and guiding the market and retail households to escort cigarette sales.

1. We should continue to do a good job in the supervision of the cigarette market, especially in key areas. The market purification rate should always be above 98%, and the market share should always be 100%. There is no public sale of "three non-"cigarettes in the market.

2, continue to strengthen and improve the illegal clues information network, continue to crack down on the production and sale of fake cigarettes network, curb the underground undercurrent.

3, continue to carry out the comprehensive improvement of the cigarette market, in the process of action, first of all, to clear the objectives and tasks, clear division of responsibilities, the implementation of action steps, the implementation of personnel and vehicles. During the operation, all participating departments should keep personnel and vehicles in place at all times to ensure that the strength is not reduced. Secondly, all departments should cooperate closely, carry out their duties, administer according to law, enforce the law in a civilized way, do not exceed the scope of their functions and powers, do not enforce the law rudely, and establish a good image of law enforcement. It is necessary to closely rely on the Municipal Bureau, closely contact with public security, industry and commerce and other functional departments, take the rectification action as an opportunity, resolutely crack down on all kinds of illegal and criminal activities of cigarettes, strive to maintain the order of the cigarette market, and promote the substantial improvement of the purification rate of the cigarette market.

4. Continue to deepen the combination of exclusive marketing to achieve the purpose of promotion through management, concentrate on market management and intensify market rectification. Pay attention to the combination of exclusive marketing, tap market potential, expand cigarette sales space, and promote the promotion of cigarette sales volume and structure.

5. Continue to strengthen the training of monopoly personnel, including the production of inquiry records and inspection records, cigarette identification, further improve the quality of monopoly personnel, set off the study of laws and regulations, raise the level of civilized law enforcement to a new climax, and build a high-quality monopoly law enforcement team.

Third, attach importance to education, strengthen the mechanism, and constantly improve the level of internal management.

Highlight the people-oriented work concept, constantly innovate in the system, mechanism and system, maximize the enthusiasm of all cadres and workers, and promote the all-round development of the work.

1, comprehensively strengthen self-construction, establish a good image, strengthen management, and strictly implement various management systems. Implement accountability at all levels. Strengthen work assessment and inspection, manage good people with the system, convince people with the system, conduct spot checks at any time, and resolutely deal with the problems found.

2, continue to strengthen the construction of the staff, the implementation of star dynamic management measures for employees, benefit wages are directly linked to work performance. Do a good job in the supervision and coordination of employees' business, insist on distributing learning materials to employees every month, guide and urge employees to make training records and learning experiences, and constantly improve the overall level of employees' overall quality service.

The work plan 3 of the property customer service supervisor in the second half of the year has ended another stage of work, but it doesn't mean that I can relax my requirements, because the end of one stage is also the beginning of a new stage of work, and the new beginning must have higher goals and higher requirements than before. Only by constantly setting new challenges for ourselves can we grow faster, otherwise we can only stand still, or even go upstream and retreat. Therefore, a property customer service staff, in order to perform better in the later work and walk faster in the career, hereby formulates a new stage work plan.

First, continue to maintain a good service attitude and steadily improve their service level.

Customer service is a service job. As an office building, property customer service is also a service job, and it often has to deal with different people. So we should have a very good service attitude. Just because we haven't received customer complaints at work doesn't mean that our service work has been done to the extreme. We must always keep in mind our job responsibilities, observe the discipline of customer service, and see if we can maintain our service attitude, answer every call with a smile, and serve every visitor well.

Second, strengthen the understanding of real estate information and fully grasp the information dynamics.

As the customer service of office property, we often receive telephone inquiries, which are basically related to the property, such as whether there is office rent, the recent rent and the cost of the property management office. Therefore, customer service must know this information very well in order to better solve the caller's problems and give them help. So in the new stage, I must pay more attention to the information dynamics of office buildings and always pay attention to relevant policy changes. Pay attention to the office space, rent withdrawal and decoration of the property, and understand the relevant processes and documents, so that when there is a phone call to ask us, I can answer it as soon as possible, so that the working ability of our property can be better recognized and my work performance will be better.

Third, strengthen self-exercise and improve comprehensive quality.

As a customer service, I represent not only my own image, but my work image has been linked with the property since I joined the property, so I must always pay attention to my behavior quality. No matter what kind of customers I face, no matter what kind of difficulties I face, I can't throw my inner emotions to customers. We should maintain a smiling service attitude, be patient in the face of customers' criticism, and actively admit mistakes and correct them in the face of leaders' criticism. To do this, I must have a very high quality. Therefore, in the new work stage, I must seize every learning opportunity, and I can't miss the training opportunities organized by the company. When I am working, I must also learn from those excellent employees, keep up with them, learn better work quality and skills from them, and make myself stronger and better.

Work plan of property customer service supervisor in the second half of the year. 1. Goal 1 can be achieved in the following ways.

1, regularly select customer groups and conduct targeted home visits and promotions;

2. Communicate with old customers by phone and letter, collect customer feedback information, and know the latest travel trends of customers.

Second, goal two can be achieved through the following ways

1. Record the basic information and tourism trends of customers in detail when receiving visiting customers, and provide new customers;

2. Record the customer's basic information and consultation content when accepting the customer's phone call, list it as our potential customer, and develop it into an existing customer at an appropriate time.

Three, customer service work should have the conditions include

1, rich in professional knowledge. To serve customers well, you must be proficient in business knowledge. Only skilled customer service personnel can give customers a good first impression and reassure them.

2. Complete customer information. Having complete customer information can make us more aware of who we should serve;

3. Have a clear understanding of customer service and be full of enthusiasm.

Fourth, the long-term goal involves the positioning of customer service functions.

Customer service department is the service window in the Spring and Autumn Period, and it is the department that directly contacts customers, but it is different from ordinary stores or _x consultation hotline. The customer service department undertakes the direct task of serving customers. What is the service standard? Who will succeed? How to evaluate? (Because the service work cannot be quantified, it is difficult to evaluate the customer service work with the help of a third party. The responsibility also falls on the customer service department itself. This puts forward higher requirements for the customer service department, that is, it is necessary to formulate service standards, norms, processes and information transmission methods (this standard is targeted, specific and quantifiable), and at the same time shoulder the responsibility of supervision and inspection, assessment and implementation, and evaluation and improvement.

First, further refine and clarify the scope and content of work of department employees;

Second, strengthen training to ensure that the employees of the department are competent for the corresponding posts and continuously improve the service quality;

Third, strengthen the discipline management of departmental work, so that the work is rigorous and rules-based;

Fourth, strengthen the follow-up of all kinds of information and working conditions to ensure that all information is smooth and accurate;

Fifth, through the daily work arrangement of the department and the study of psychological debugging skills, an atmosphere of "exercising at work and growing up through exercise" is created, so that the employees of the department have a sense of accomplishment and a sense of accomplishment of "being nervous but not feeling too stressed".

Six, actively study the scientific and formal workflow norms, rational use of advanced management software, improve work efficiency.

Seven, do a good job in the construction of spiritual civilization in the community, carry out various forms of publicity work, and regularly organize cultural and recreational activities of the owners. At the same time, actively carry out and do a good job in various paid services.

Work plan of property customer service supervisor in the second half of the year 5. The work in the first half of the year has ended, and the customer service work in the second half of the year is also under pressure. After all, I feel that the property customer service work in the first half of the year was not particularly good, so in order to do a good job in the second half of the year, I made a work plan for myself. The following is my customer service work plan in the property:

First, learn more speaking skills.

I learned that when I was doing customer service in the first half of the year, I always couldn't find the key point in my speech, which led to customers' dissatisfaction with me. In the second half of that year, in order to avoid this kind of problem, I plan to learn more useful speaking skills, so that when communicating with customers, I can let them feel my seriousness and intention and answer their questions and opinions sincerely. Customer service contacts customers the most every day, and its main job is to answer the phone. As the customer service of the property, I am facing the owner, and the owner is my customer. In order to provide good service, I must strengthen my communication skills. One is to improve my personal working ability, but give the owner a good service and impression without discrediting the property.

Second, attend short-term customer service training.

In order to let the customer service master more knowledge about customer service work, the company will hold regular training, which is short-term and also to let the customer service staff have enough replacement time. So I must seize the opportunity of training and let my ability grow, otherwise I won't be able to work in the customer service position for a long time. Because the times are developing rapidly, if you don't improve your personal ability, you can't keep up with the progress of society. I will try my best to participate in all the short-term training organized by the company in the second half of the year, so that I can learn different things and be the best help to my work.

Third, work hard and be meticulous.

In the first half of the year, I was actually a little careless in my work, and there was some slapstick in my work, so my work was not very good. Then in the second half of the year, I will do my job seriously, be meticulous and pay attention to details. When registering the owner's information, carefully record all the information of the owner and keep it confidential to protect the owner's privacy. I will do my best to do a good job in customer service, not only to satisfy the owners and customers, but also to let the leaders recognize me.

After half a year, for the remaining half a year, I must work hard and do my job as well as possible. Customer service is the facade of the hotel. I will hold up this facade without regret, so I will gladly accept all challenges, work hard and work hard for big sleep.