Article 284 of the Civil Code stipulates residential property.

Owners have the right to manage buildings and their attachments by themselves, or entrust property service companies or other managers to manage them. Owners have the right to change the realty service enterprise or other management personnel employed by the construction unit according to law. Property service providers shall not take measures such as power failure, water cut-off, heat cut-off and gas cut-off to require payment of property fees.

First, the scope and responsibilities of residential property management include the following:

(1) Handling of public affairs related to the village.

(2) Maintenance of public greening in the residential area. The developer promised the owner how much green area the residential area should reach before handing over the house. This management and maintenance is also carried out by them.

(3) Notice and details of relevant use of residential property fees. As the payer of the property fee, the owner has the right to know the usage of the property fee.

(4) Maintenance and protection of the public environment in the community, including the maintenance of the garbage bins, the ground and the green plants in the community.

(5) Discourage and inform the uncivilized behavior of the residential area, promptly discourage the uncivilized behavior of the residential property, and maintain the image of the residential area.

⑥ Services and obligations specified in the signed property management contract.

⑦ The maintenance and management of public facilities in the community need to ensure the normal operation and use of all equipment in the community, and the problems need to be repaired in time.

Two, when the residential property management personnel appear dereliction of duty or uncivilized behavior, how should I complain?

(1) Complain to the property manager.

The property manager is the person who is directly responsible for managing the property. When the residential property personnel neglect their duties, we can directly complain to the property manager.

② Find the Housing Management Office of Housing and Construction Bureau.

The housing management department is responsible for the management of real estate. When there is a major accident in the property, if it cannot be solved, the property manager can directly report the problem to the housing management department.

(3) Street offices.

The street office undertakes the management of the street where it is located. When there is a major dereliction of duty in the property, they can also be consulted to solve it.

Third, the property service charges

1. Property service charges shall follow the principles of reasonableness, openness, and adaptability between fees and service levels.

2, the property service charges should distinguish the nature and characteristics of different properties, respectively, the implementation of government guidance price and market adjustment price. The specific pricing form shall be determined by the price departments of the people's governments of provinces, autonomous regions and municipalities directly under the Central Government in conjunction with the real estate administrative departments.

3. If the property service charges are subject to government-guided prices, the competent price department of the people's government with pricing power shall, jointly with the real estate administrative department, formulate the corresponding benchmark price and its floating range according to factors such as the service level standard of property management, and publish it regularly. The specific charging standard is agreed by the owner and the property management enterprise in the property service contract according to the specified benchmark price and floating range.

Legal basis:

civil law

Article 284

Owners have the right to manage buildings and their attachments by themselves, or entrust property service companies or other managers to manage them. Owners have the right to change the realty service enterprise or other management personnel employed by the construction unit according to law.