Has the hospital's administrative internship report been finished now? Can you send it to me for a look? Because I am writing an internship report in the hospital now. Thank you Lin.

Honey, I have a headache myself. Hand it in right away. I didn't have a job before, and I want to find one online. But I haven't worked for a few days now, and there's nothing to write about. But I saw an article on the Internet before, and I can share it with you. I don't know if you have seen it.

Fan Wen: Internship Report of Hospital Administration Department

10 From February 24th to April 8th, 20 10, I spent an unforgettable internship in the administrative department of tongji hospital, including the personnel department, the president's office and the hospital management research institute.

Personnel department:

Keywords: confidentiality, office equipment, telephone, recruitment

Case study:

Confidentiality: The computer of the Personnel Department keeps the detailed information of 37,365,438+0 employees and other 4,677 people in tongji hospital. These things need to be kept secret. At the beginning, although the teachers of the college once said that they should have a sense of confidentiality, they certainly wouldn't spend too much thought on it when they first started working. So, on the first day when I was looking for something in the personnel database, section chief Yang of the personnel department looked at me for a long time, and I didn't care at all. Therefore, I was criticized because my sense of secrecy was not strong enough. If a file containing confidential information is open and someone is nearby, you should immediately stop working and close the file, or at least prevent the other party from seeing the confidential information. I nodded, thinking, I was too careless. In the afternoon, another section chief, Li, gave me another education lesson. The content is also related to confidentiality. Because wages, bonuses, personnel selection and other issues are generally related to the personnel department getting the news earlier, I will definitely get some information in the office, which can't be told to outsiders. If something goes wrong because I don't control my mouth properly, it will be difficult.

Indeed, no matter where you work, some information is only known by insiders. You have a strong sense of secrecy and a tight mouth, and you will never make mistakes.

Office equipment: The office equipment here mainly refers to printers and copiers. Although the operation is getting more and more stupid now, those buttons and symbols will definitely make you dizzy when you really use them. The first time I used it, I was severely educated. I can't despise these machines. I wasted two blank sheets of paper just because a small button on a3 and a4 was wrong. Besides, I have to ask the teacher who just taught me how to use it.

Telephone: Telephone means answering and making phone calls. My most important job in the office is to answer and make phone calls. It works normally, but there are many details to pay attention to. First of all, announce yourself when you answer the phone, don't wait for an interview. This is a polite question. After all, this is not a personal call, because it is close to the end of the year and it is the peak of recruitment. There are many consultation calls. Be patient with these people. If you have questions you don't understand, you must ask the teacher in time. Don't take them for granted. Moreover, in the process, your knowledge has also increased. When you call, you must introduce yourself first, then pay attention to your tone, try to simplify your words and don't miss the main points.

Of course, these are my little experiences, and there must be many shortcomings.

Recruitment: The recruitment work I am responsible for is actually some trivial things such as the collection and classification of resumes and the custody of agreements. Although the work is complicated, I can learn a lot. For example, when collecting resumes, I found out what problems to consider when doing resumes in the future. For example, you must write your work intention in a conspicuous position to facilitate the work of managers. Moreover, you should pay attention to the beauty of your resume. It's not very luxurious, but at least it looks cleaner and the paper is better. Make people who read your resume feel comfortable. Don't exaggerate the text of your resume, try to be pragmatic, and speak with facts to impress people. Take part in as many activities as possible and get more certificates. It would be better if there were scientific research results. Of course, this is also related to the nature of the company you want to submit your resume. In other words, before submitting your resume, you should make full preparations for the job-seeking unit.

Dean's office:

Keywords: busy, management

After only two days of internship in the hospital, Mr. Huang recommended him to the medical management office. Although the time is short, I still feel a lot. After all, it is the dean's office of the top three hospitals. Busy is certain, but everything seems to be in order.

Busy: The college office is responsible for quite a few things. First of all, because Zhang Zi of the Dean's office and Zhang Zi of tongji hospital are here, stamping is often a huge project. The dean's office is still a relatively junior secretary for the dean, and some patients' complaints will go directly to the hospital office. So during the rush hour, you can even see a teacher in charge of several things at the same time, and the phone rings again and again, followed by various meetings. This is really a lively place, but it makes people feel very energetic.

Management: Mr. Huang, who is in charge of my internship, is a very serious and enthusiastic person. He treated my undergraduate internship quite formally. Just finished the report, I lost the quiz on finding a seat in the office. Barely passed the exam, and before I could catch my breath, a new task came. And Mr. Huang will tell you what your mistake is and what he thinks should be improved. Moreover, Mr. Huang also enthusiastically found a book "How to Be a Good Leadership Secretary" for me to learn. The book is old, but the content is still very useful, especially how to deal with the writing of documents and common instruments, which has benefited me a lot. Probably because my reading ability is good, and I know that I took part in the postgraduate entrance examination, and the web page structure is ok. Teacher Huang decided to recommend me to the hospital management office. Although I am a little reluctant to finish reading the book, I believe that Mr. Huang's arrangement must have his reasons, and it is also a rare learning opportunity for me to learn more about various departments in the hospital.

Institute of Hospital Management

Keywords: seriousness, jci, Xiangfan meeting, investigation

If Mr. Huang treats my internship quite formally, then I feel flattered by the medical management, because there is even a special intern work code, which details the responsibilities, schedule and requirements that should be achieved at the end of the internship. Moreover, the first job assigned to me by the director was also related to my study during my undergraduate period, giving an academic report on the scientific research I participated in. I think I should learn a lot during my internship in the medical management institute.

Earnestness: The first working principle of medical management institute is earnestness. These two words are reflected in all aspects, not only in work, but also in your life and attitude. I am a bit lazy, so I didn't realize how serious it was when I was called to the director's office for being late for the first time. After all, I still think I am not a regular employee in my heart. It turned out that I was wrong. The director severely criticized me and told me that he didn't want such a thing to happen again. Because this is a question of attitude, sometimes ability is not the most important thing, but first of all, attitude should be correct. For a newcomer like me, a rigorous work attitude will bring me many benefits and benefit me a lot in my life. After leaving the office, I accidentally remembered what Secretary Zhou had said at school before. You are about to enter the society. Others will no longer treat you like a child, do something wrong, and don't make excuses. Instead, they will gradually take responsibility. This is the first time I was asked as an adult, and I felt mixed feelings, but the most feeling was that it really should be changed.

In children's life, laziness and casualness may bring me a lot of freedom and happiness, but when we want to enter adult society, we must adapt to the rules of adult society.

Jci:jci refers to the subsidiary of Joint Committee on Accreditation of Medical Institutions (jcaho), which is used to accredit medical institutions outside the United States. This is what tongji hospital intends to do now, and the Medical Management Office is responsible for the certification. Because I missed the last certification preparation stage when I first came, I still don't know much about the specific work. Through the comparison of Chinese and English standards, I just have a general understanding. At present, three hospitals in China have passed jci certification, Guangzhou Qifu Hospital is the first one, and Shaw Hospital is the first public hospital. In fact, through reading and consulting related treatments, I personally think that some concepts of jci certification can be absorbed by us, but not every hospital must pass the certification, which is good, but combining those standards with the situation of its own hospital is the best way to use jci.

Xiangfan Conference: On March 29th and 30th, an academic conference on improving medical quality sponsored by Provincial Hospital Association and tongji hospital Institute of Medical Management was held in Xiangfan First People's Hospital. As a pre-meeting staff, it is a great pity that I was unable to attend because of the time problem. Later, when I saw the meeting materials, I realized that I missed a very good opportunity to broaden my horizons and increase my knowledge. But the preparatory work in the early stage has made me grow a lot. The first is to write the first draft of Director Sun's speech, collect the latest information and policies, list the outline and publish the first draft. This is a typical report writing process, but I never liked to write an outline before. Now I find that with an outline, it will be more organized, and it is not easy to miss the main points, and the writing will be more organized. I also learned how to paste envelopes faster. I also met with Hubei Hospital Association and Hubei Medical Association, which are responsible for the work of medical disputes and accidents. Although I didn't go in, I was still very excited.

Investigation: Investigation is an urgent task entrusted by the Dean to the Medical Management Office. 20 10 In order to implement the national policy on better developing community health services, Hubei Province requires every 3A hospital to establish one-to-one assistance or trusteeship relationship with community hospitals. There are three community health service centers in tongji hospital. How to deal with this task, the hospital leaders want the medical management office to produce a research report.

Through the communication with the hospital outpatient office and the market research department, I was greatly shocked. What we say in our textbooks is very intuitive and vivid in front of me. The gap between theory and reality makes me deeply feel that China's medical reform has a long way to go. Later, when I went to investigate, I was surprised to find that Mr. Tao from our college was also involved. Of course, I was nervous for a while, but soon, the introduction of the person in charge of the community health service center attracted all my attention. It was really touching. At present, the national policy is to vigorously develop community medical care and basic medical and health services. They are very happy, but there are still many specific problems to be solved. Different places have different requirements. Only these three centers are completely different. With the strong investment of the country, the hardware facilities have been gradually improved. However, the serious lack of technical force is the central link that restricts the development of community health centers. Many centers still attach importance to medical treatment and neglect prevention, which has become an obstacle to the implementation of the "six in one" functional orientation of community health service centers.

After the interview, Mr Tao and I have been discussing the development of the community. We also put forward our own views on the problem that some top three hospitals do not support helping community centers, and exchanged views on the training of general practitioners. My opinion is very immature, but I think I'm making progress bit by bit.

Soon, my internship will be over. In this short three months, I felt a lot and gained a lot. Maybe before the internship, I thought the internship was just a hard task of the school, but now I find that I am really naive. No matter which department you are in, no matter what job you do, it is an exercise, but in different ways. There's an old saying in China that "more skills won't crush you". Similarly, with more experience, you will experience a lot. Although I am still young and naive, I am no longer confused and afraid of entering the society in the future.