Emergency plan of property company

Model essay 1 1 The purpose of the emergency plan of the property management company

In order to standardize the procedures of the property management office to deal with emergencies, improve the ability to deal with emergencies, maintain the normal work and life order within the jurisdiction, and take quick and effective measures to deal with emergencies and control the development of the situation.

2 scope of application:

Applicable to the handling of all kinds of emergencies in the property area.

3 responsibility

3. 1 The security guards in the project management offices and the attendant in the central monitoring room are responsible for the emergency treatment of fires and Fei Jing.

3.2 The personnel on duty in the lobby and the personnel on duty in each property area are responsible for the emergency treatment of people trapped in the elevator.

3.3 The Engineering Department and the engineering maintenance workers in each property jurisdiction are responsible for the emergency treatment of household water pipe burst, gas leakage and power supply and water supply equipment failure.

3.4 The chief attendant of the company headquarters is responsible for coordinating all departments to deal with emergencies.

4 operating procedures

4. 1 Principles for handling all kinds of emergencies

4. 1. 1 rapid response principle: the security officer on duty is required to arrive at the scene of the emergency within 2-5 minutes after receiving the alarm, and the head of the security department should arrive at the scene of the emergency within 30 minutes after receiving the emergency report during the break.

4. 1.2 principle of unified command:

1) The head of the security department is responsible for the unified command of handling emergencies.

2) The safety monitor and safety officer are responsible for the implementation and execution of various instructions.

4. 1.3 Obey the command principle: all security guards must obey the commander's command unconditionally, and the monitor is responsible for making a detailed record of the handling process of emergencies afterwards.

4. 1.4 principle of unity and cooperation: as an emergency department, the security department should actively cooperate with other departments of the management office. When the Security Department makes an emergency decision, all relevant departments should unite and closely cooperate with the Security Department to deal with emergencies.

4.2 Theft and damage incidents

4.2. 1 If a thief is found to be committing a crime, he should be caught on the spot, and pay attention to collecting on-the-spot evidence, report it to the public security organ, and send it to the public security organ for handling together with material evidence.

4.2.2 To secretly monitor or restrain suspicious personnel, and when they commit theft or other sabotage, they will seize the opportunity to be caught red-handed.

4.2.3 After receiving the report of theft or damage, the security guard should immediately report the specific location of the scene to the monitor or the head of the security department with walkie-talkie, and then stay at the scene, or quickly arrive at the scene to maintain order at the scene. When stealing the scene, others are not allowed to touch the traces or move the remains of the scene without authorization, and irrelevant personnel are prohibited from entering and leaving the scene.

4.2.4 After the security monitor arrived at the scene, he immediately sent security personnel to protect the scene. If the situation is particularly serious, you should immediately ask for instructions and report to the director of the management office.

4.2.5 Theft cases should be reported to the local police station according to the name of the stolen goods and the amount provided by the parties. If necessary, you can call the community to inform the details of the theft and ask the public security personnel to come to the community to quickly detect it. The management office will organize forces, create favorable conditions, cooperate with public security departments to solve cases, sort out clues and provide information.

4.2.6 The monitor on duty shall make a detailed written record of the discovery and handling of the incident, which shall be filed by the Security Department.

Event processing flow chart

4.3 Fighting

4.3. 1 When the security guard on duty finds a fight or receives a fight report:

1) should be stopped immediately or rushed to the scene to prevent this behavior from expanding and causing unnecessary damage. At the same time, the on-site security guards should immediately report the specific location, the number of injured people, the number of people involved in the fight and the scope of requesting support to the security monitor with walkie-talkies.

2) Isolate or persuade onlookers to leave the scene, maintain road traffic order and protect the scene.

3) Persons injured by fighting will be sent to hospital for treatment according to the severity of their injuries.

4.3.2 After receiving the report, the security monitor should immediately use the walkie-talkie to command and dispatch the scene or the security personnel nearby to protect the scene, and quickly rush to the scene to command:

1) mediate minor incidents.

2) Bring the parties involved in a serious or bad fight back to the security office, make a record of the inquiry and hand it over to the public security organ for handling.

3) Report the collected data and work arrangement to the person in charge, and ask for instructions for further work.

4.3.3 After collecting relevant data and information, the head of the security department should make good work arrangements and deal with the aftermath. If the circumstances are serious enough to cause death, it shall immediately coordinate with the public security organ and report to the director of the management office, who shall report to the company leader.

4.4 robbery

4.4. 1 When the personnel on duty find a robbery or receive a robbery report:

1) should immediately come forward to stop the crime or rush to the scene to stop it, and protect the scene, and report to the monitor with the walkie-talkie at the same time.

2) If the suspect is still at the scene, he should be brought back to the Security Department immediately, and the victim should be invited to the management office together and handed over to the public security organ for handling.

3) Ask the victim whether he was injured during the robbery and whether his property was lost. If the victim is injured, he will be sent to hospital for treatment according to his injury.

4) If the robbers fled the scene, ask the witnesses about the number of robbers, the color of clothes and the direction of escape, and immediately organize the pursuit;

4.4.2 After receiving the robbery report, the security monitor immediately dispatched nearby players to block and protect the scene, and quickly rushed to the scene to command.

1) Ask the victim or insider about the physical characteristics of the criminal suspect and record the robbery, and ask and record the captured criminal suspect.

2) If the case is reported to the public security organ, the relevant information, clues and criminal suspects shall be handed over to the public security organ for handling.

3) Report the collected data and work arrangement to the person in charge for further instructions.

4.4.3 After collecting relevant data and information, the head of the security department should make good work arrangements and deal with the aftermath. When the situation is serious and causes casualties, it should immediately coordinate with the public security organs to handle the work, and report to the director of the management office for instructions, who will report to the company's leaders.

4.5 Murder

4.5. 1 When the personnel on duty find a murder case or receive a murder case report:

1) rushed to the scene immediately, protected the scene, and reported to the security monitor or the person in charge with the walkie-talkie.

2) Seal off the crime scene, and resolutely prohibit anyone from entering or leaving the scene before the public security personnel arrive.

3) In the case that the criminal suspect has not fled the scene, he shall be arrested and handed over to the public security organ for handling.

4) Immediately send the injured to the hospital for emergency treatment.

5) During moving and lifting, carefully register the routes and objects touched, contacted or moved and lifted.

6) Upon arrival, the public security personnel shall report the registered items to the public security personnel immediately.

4.5.2 After receiving the report, the head of the security department immediately reports to the company leader, and quickly rushes to the scene to direct, block the scene, and strictly check the personnel entering and leaving.

4.5.3 The head of the security department informs the public security organ of the case, and assists and directs the security personnel to cooperate with the public security personnel.

4.5.4 At the same time, the head of the security department will report the situation to the company leaders in time.

4.6 Traffic accidents

4.6. 1 When the personnel on duty find an accident or receive a traffic accident report for help:

1) immediately report the specific location of the traffic accident scene of the security monitor with walkie-talkie.

2) Stay at the scene or rush to the scene to maintain traffic order and protect the scene and rescue the injured.

3) For major traffic accidents, seek the support of the head of the security department.

4.6.2 After receiving the report, the head of the security department immediately reports to the director of the management office and rushes to the scene to participate in the rescue; The director of the management office reports to the company leader.

1) Dispatch and command the team members on duty to maintain the scene order and traffic order.

2) Send the seriously injured person to hospital for treatment.

3) Report to the traffic police brigade accident group.

4.6.3 The director of management office rushed to the scene immediately after receiving the report, and was responsible for directing and reporting to the company leaders according to the needs of the accident.

4.7 Emergency power failure treatment

4.7. 1 After receiving the power outage report in the relevant area, the security guard shall immediately organize personnel to rush to the scene and call the police.

The center informs the engineering personnel to check.

4.7.2 After receiving the power outage report, the security foreman should immediately organize the team members to rush to the main entrance of the floor and the power outage area to do a good job of security in the power outage area.

4.7.3 If normal power supply cannot be restored within 0/5 minutes after power failure/kloc, immediately start the emergency power outage plan of the community and notify the management office leaders for instructions.

4.7.4 All personnel enter a state of emergency, and maintain high vigilance to prevent anyone from taking the opportunity to destroy or steal.

4.7.5 After the power failure accident is handled, pay attention to collect all kinds of information and make records, and report for instructions immediately in special cases.

4.8 Typhoon

4.8. 1 one or two days before the arrival of the typhoon, the director of the management office called the heads of various departments to hold a typhoon prevention safety meeting, defined the responsibilities of each department, set up a typhoon prevention preparatory team, and prepared to work overtime at any time.

4.8.2 The security department shall do a good job in the inspection and statistics of potential safety hazards and important parts of the community, and make preparations for raincoats, rain boots, emergency lights, flashlights and other tools.

4.8.3 When the typhoon comes, it is necessary to conduct uninterrupted patrols in and around the community, and handle and report the situation in time.

4.8.4 The responsibility for typhoon prevention shall be assigned to people, and the head of the security department shall be responsible for supervising the implementation and inspection of typhoon prevention measures.

4.9 natural disasters and accidents such as floods

4.9. 1 The engineering department shall dredge and drain the parts easy to enter water to prevent blockage;

4.9.2 After receiving the report, the shift supervisor will immediately send team members to deal with or assist other departments to deal with such disasters.

4.9.3 After receiving the report, the person in charge of the security department shall immediately give a unified command to prevent the occurrence of sabotage and criminal acts.

1) Evacuate relevant personnel and vehicles.

2) Seek the support of hospitals, public security, fire protection and other relevant departments.

4.9.4 The person in charge of the security department shall report the situation to the director of management office and company leaders in time and ask for instructions.

5. Emergency plan for people trapped in the elevator

5. 1. Any employee who receives the owner's alarm or finds a passenger trapped in the elevator shall immediately notify the security fire control room and record the time of receiving the report and finding it.

5.2. After receiving the report, the security fire control room should, on the one hand, know the location, trapped number, personnel situation and elevator floor through the monitoring system or interphone, on the other hand, report to the head of the security department or the monitor on duty through the interphone, and contact the engineering department for rescue.

5.3. After receiving the report, the head of the security department or the foreman on duty should be present in person immediately or send someone to get in touch with the trapped passengers to comfort them and ask them to stay calm and wait patiently for help. Especially when the trapped passengers are frightened or very impatient and try to escape by taking extraordinary measures such as prying the door, they should be patiently warned not to panic and be impatient, and not to take unnecessary actions blindly, so as not to enlarge the fault and cause danger. Note that in this process, the site must not be separated from people all the time. Keep in touch with the trapped people, know their mood and health status in time, and report the situation to the director of the management office in time.

5.4. After receiving the report, the engineering manager or the personnel on duty shall immediately send someone to the scene for rescue, and call the elevator maintenance company for emergency maintenance when necessary. If you can't save yourself, try to take measures to ensure the safety of the trapped passengers and wait for the technicians of the elevator maintenance company to come to the rescue.

5.5. If the engineering department and elevator maintenance company are unable to rescue or cannot rescue in a short time, they should ask the public security department or the fire department for help as appropriate (the reasons and circumstances for help should be explained). Before asking the public security fire department for help, you should get the consent of the general manager or the leader on duty.

5.6. In the process of rescue, if any of the trapped passengers (especially the elderly and children) is found fainting or unconscious, the medical staff should be immediately notified to be present, so that the trapped passengers can be rescued after being rescued.

5.7. After the trapped person is rescued, the person in charge of the security department or the monitor on duty should immediately express condolences to him, understand his physical condition and needs, and ask him to provide his name, address, contact number and the reason for coming to this community. If the trapped person does not cooperate to leave, it shall be recorded and filed.

5.8. After the trapped person is rescued, the engineering department shall immediately ask the elevator maintenance company to find out the cause of the failure, and it can resume normal operation after repair.

5.9. The person in charge of the security department or the monitor on duty shall record the incident in detail, including the time when the report was received, the time when the security and maintenance personnel arrived at the scene, the notice and arrival time of the elevator maintenance company, the rescue time of the trapped personnel, the basic situation of the trapped personnel, and the time when the elevator resumed normal operation. If there are public security, fire fighting and medical personnel present, the arrival and departure time and vehicle number should also be recorded separately; If an injured person is trapped, record the situation of the injured person and the hospital he was sent to.

5. 10. The manager of the engineering department or the personnel on duty shall record the time, cause, rescue method and repair time of the fault in detail.

Model essay on emergency plan of property management company 1. This fire prevention plan is applicable to the fire safety management of commercial properties. In order to do a good job in the fire safety of commercial properties, this fire emergency plan is formulated according to the fire laws and regulations and the actual situation of commercial properties.

Second, the emergency rescue organization and its responsibilities

1, emergency organization (security headquarters):

Commander-in-Chief: company commander; On-site command: the person in charge of the property;

Deputy commander on site: head of commercial real estate department;

Members: All employees

2. The emergency organization consists of fire fighting group, emergency repair group, material supply group, transportation group, alert evacuation group, medical rescue group and communication coordination group.

3. Responsibilities of the Emergency Safety Command: Responsible for organizing the formulation and revision of commercial real estate plans; Set up an emergency rescue team to organize the implementation and drills of this plan; Inspect and supervise the preparations for emergency rescue of accidents; When an accident occurs, rescue should be carried out according to the emergency rescue plan.

4. Emergency responsibility

(1) Commander-in-Chief: responsible for holding regular meetings of fire emergency safety headquarters, conveying relevant documents and meeting spirit of superiors, and deploying, inspecting and implementing fire safety matters; Announce austerity

Initiation and removal of emergency; Overall command and mobilize emergency organizations, allocate emergency resources, and organize and implement emergency rescue according to emergency procedures.

(2) On-site command: responsible for the specific implementation of emergency plan work and making relevant emergency preparations; Assist the commander-in-chief in directing emergency rescue. If the commander-in-chief is not in the area, the on-site commander will be fully responsible for emergency rescue.

(3) The on-site assistant commander is responsible for handling, reporting, monitoring and coordinating the emergency in case of fire, so as to ensure the smooth and smooth implementation of the emergency instructions of the safety command; Do a good job in publicity, education and inspection, and strive to minimize the loss of fire accidents.

(4) The fire-fighting and extinguishing group (composed of security guards and employees of the engineering department) is responsible for the improvement of fire-fighting facilities and the preparation of fire-fighting equipment, and is responsible for checking the safety of electricity and fire use in all parts of the unit; When a major fire or other major emergency occurs, immediately rush to the scene of the accident for fire fighting or emergency rescue.

(5) The emergency rescue team (composed of personnel from the Engineering Department and the Security Department) is responsible for fire fighting, maintenance and replacement of equipment, formulation of safety measures, and supervision and inspection of the implementation of safety measures in case of emergency.

(6) Supply guarantee of emergency materials under the condition of material supply team (composed of engineering department and safety team), such as equipment spare parts, tools, sandbags, shovels, emergency foam prevention, cement, protective articles, etc.

(7) Traffic Coordination Group (composed of security team and commercial property employees): responsible for the smooth and coordination of fire fighting and emergency vehicles; Transport the sick and wounded and relief supplies.

(8) Security alert evacuation group (composed of security team and commercial property employees): responsible for arranging security alert to ensure orderly site; Implement emergency control to ensure smooth roads on site; Strengthen security work and prohibit irrelevant personnel from passing through; Evacuation in case of emergency.

(9) Medical rescue team (composed of security team and commercial property employees) is responsible for contacting medical institutions; Organize ambulance vehicles and medical personnel and equipment to enter the designated place; Organize on-site rescue of the wounded.

(10) The communication coordination group (composed of security guards and commercial property employees) is responsible for communication in the process of emergency rescue, ensuring smooth communication, and coordinating within the group and with external institutions.

Third, the start of the emergency plan

When there is danger of fire accident or sudden fire, start the corresponding emergency procedures.

Fourth, emergency procedures.

(1) early warning

Regularly monitor and investigate fire hazards, dangerous areas and factors, and file and register the hidden dangers identified. Do a good job in dynamic monitoring and emergency preparedness, and report to the superior in time. When fire danger is discovered, early warning information should be released in various ways in time.

(2) Call the police

1. When a fire breaks out, the first discoverer immediately reports to the department head, explaining the accident location, accident type and other accident profiles to the head.

2, immediately guide nearby personnel to evacuate, and quickly use the nearest fire equipment to control the fire, and strive to eliminate the fire in the primary stage.

3. If the fire can't be controlled and put out in time, the personnel present should immediately take measures to deal with it properly (such as cutting off the power supply, etc.). ) prevent the fire from spreading.

4. The head of the department who received the report first immediately reported the accident to the on-site command of the security headquarters. In case of emergency, the on-site command immediately reports the situation to the commander-in-chief, and then gives an alarm to the fire control and public security departments according to the instructions of the commander-in-chief.

5. If the accident occurs at night or on holidays, the personnel found shall report to the management personnel on duty, or directly report to the general commander and the on-site commander. In case of emergency, it shall report to the fire department and the public security department at the same time, and take necessary and feasible control measures.

(3) receiving the report

1, fire-fighting personnel on duty, administrative personnel on duty, commander in chief, and on-site commander as informer.

2, the receptionist should ask the reporter's name, unit, contact telephone number; Asking about the time, place and reason of the accident; Report to the relevant superior departments and make phone records.

(4) Organizing rescue teams

1. After receiving the alarm call, the commander-in-chief or on-site commander shall immediately notify all members of the emergency safety command to arrive at the scene of the accident.

2. After receiving the notice, the members of the emergency safety command immediately organized their own personnel and emergency rescue equipment to rush to the scene of the accident, report to the general commander and the on-site commander, accept the task, understand the disaster situation at the scene, and implement unified rescue work.

(five) the establishment of temporary headquarters and emergency medical points.

L, after the rescue team entered the scene of the accident, choose favorable terrain to establish the site command and medical first aid station.

2, the rescue team as close as possible to the scene headquarters, keep in touch with the headquarters at any time.

3, headquarters, rescue teams, medical teams should set up eye-catching signs, hanging flags, easy for rescuers and the wounded to identify.

(6) Emergency rescue

All rescue teams entering the scene should carry out rescue work as soon as possible according to their respective responsibilities and tasks.

1, Field Command: Open the communication network as soon as possible; Quickly find out the cause of the accident and the degree of harm, and make a rescue plan; According to the accident severity procedure, decide whether external assistance is needed; Organize and direct rescue operations.

2. Hazard source control

Organize firefighters to put out the fire; Organize professionals to control and repair the fire site; For those that may cause dangerous goods and gas leakage, corresponding countermeasures should be formulated.

(7) On-site alert

The alert evacuation group shall conduct on-site alert according to the designated dangerous area and be on the main road leading to the accident site.

Emergency control should be implemented on main roads; Set warning signs at the boundary of the warning zone, and prohibit other personnel from approaching.

(8) On-site medical first aid

L, medical rescue team should contact with major hospitals at the beginning of the accident, explain the accident and casualties, and prepare for emergency rescue.

2, the medical rescue team must be the first time to the wounded on-site first aid, first aid in accordance with the principle of heavy before light.

After on-site treatment, they were quickly escorted to the hospital for treatment.

4, when sent to the hospital for the handover of the wounded, to prevent critically ill patients from being transferred for many times.

(9) Evacuation

1. Set the safety area in advance and determine the evacuation route.

2, according to the location of the fire, the spread and serious threat procedures, organize and command people in distress to evacuate the scene of the accident.

Verb (abbreviation for verb) Recovery after disaster.

1, accident site cleaning, treatment of the wounded:

2, the cause of the accident investigation;

3. Restoration of business order after the disaster;

4. others.

According to the notice and requirements of the group company, in order to do a good job in flood control of the company and its projects and ensure the property and personal safety of the company and the owner, the emergency plan of the property company is specially formulated.

I. Organizational structure and responsibilities

(a), the establishment of a leading group for flood control

Team leader:

Deputy team leader:

Members:

Responsibilities: responsible for the inspection and maintenance of drainage facilities and equipment of property management company and various projects to ensure that the drainage system is in good condition and effective; Strengthen patrol inspection of various projects, find leakage points in time, avoid short circuit and equipment damage caused by rain leakage, especially in high-rise rooms of various projects, and ensure normal power supply; Responsible for the maintenance of lightning protection facilities and equipment of various projects, and responsible for storing necessary flood control and disaster relief materials; In case of flood disaster, organize maintenance and rescue work in accordance with this flood control and disaster relief plan.

(two), set up four working groups under the command of the leading group for flood control.

1, establish a flood control and emergency rescue team.

Team leader:

Members:

Responsibilities: Carry out flood control and emergency rescue work under the command of the leading group for flood control, and each project manager shall organize emergency rescue personnel to conduct a comprehensive inspection of each management area, determine the causes of accidents in waterlogged areas, formulate local emergency measures and organize personnel to deal with them.

2. Set up an equipment support team.

Team leader:

Members:

Responsibilities: Under the command of the leading group for flood control, implement flood control and emergency rescue (water pump drainage). According to the actual situation of the project, each project reasonably organizes personnel to use drainage pumps and other equipment to drain the areas with serious water accumulation, so as to ensure the normal management of each management area.

3. Logistics Support Team

Team leader:

Members:

Responsibilities: Under the command of the leading group for flood control, carry out emergency communication, statistics and logistics support. In the event of a flood, do a good job of information transmission and logistics support within the company, and after the flood, make a statistical summary of the losses caused by the flood.

4. Emergency rescue team

Team leader:

Members:

Responsibilities: Carry out flood control and disaster relief work under the command of the leading group for flood control. When there is a major danger in the project, send personnel to rescue in time.

Second, the flood control materials:

Rain boots, raincoats, shovels, woven bags, flashlights, iron wires, drainage pumps, wire reels, etc. , and designate a person to be responsible for ensuring that flood control materials can be collected 24 hours a day.

Third, the project manager is responsible for flood control in various regions; Strengthen flood prevention awareness training, check the key parts in place, report the danger to the department or company leaders in time, and take active measures to avoid the danger from expanding.

Four, during the flood control, all flood control personnel must keep communication tools open for 24 hours.

5. In case of heavy rain above moderate rain, the project manager must be on duty; In case of rainstorm, a full-time duty system shall be implemented.

Six, when the office personnel on duty after receiving the notice of flood control, should promptly notify the leaders on duty and all the flood control personnel.

Seven, the project personnel on duty after receiving the owner for help information, should promptly notify the leaders on duty and project leader.

The main members of flood control quickly went to the scene to check the situation and deal with it in time; When there is a large area of water in the management area, personnel should be quickly organized to rush to the scene, and relevant equipment such as pumps should be mobilized to dredge and drain, and at the same time, the company leaders should be reported.

Eight, at ordinary times the project office staff, back office staff, customer service staff should pay close attention to the weather changes, abnormal weather conditions should promptly notify the relevant personnel, at the same time, do a good job in the signature of the personnel on duty during the flood control period, record the major floods.

Nine, flood control materials should strengthen management, after the flood season to warehousing, for future use.