What are the main performance appraisal items of the quality department supervisor?

Quality control department performance appraisal method (draft)?

Performance evaluation method

First, the purpose?

Formulate performance evaluation methods for quality control departments, strengthen product quality control, ensure clear responsibilities of department personnel, improve work efficiency, and finally ensure product quality and meet customer requirements.

Scope: Applicable to all personnel in the Quality Control Department.

Three. Responsibilities:?

1. Sales Department: responsible for providing relevant data of customer complaints (including poor incoming inspection) and customer returns.

2. production department: responsible for providing the number of product identification errors, determining the date of trial flow, providing information and related data such as production anomalies, the number of delays in process quality rectification, the number of missing parts measured?

3. Technology Department: responsible for confirming the consistency between finished products and technical standards.

4. Minister of Quality Control Department:

4. 1. Responsible for the performance appraisal, supervision and confirmation of the quality control department?

4.2. Assist the Administration Department to formulate and revise the performance appraisal methods of the Quality Control Department?

5. Administration Department: responsible for the formulation and modification of the performance appraisal scheme of the Quality Control Department, as well as the review and confirmation of the performance appraisal results. Assist the administrative department in formulating the performance appraisal scheme and counting and calculating the appraisal results?

6. Finance Department: responsible for the confirmation and payment of performance appraisal salary.

7. Vice President in charge: responsible for the confirmation of the performance plan of the Quality Control Department and the review of the performance results.

8. General Manager: responsible for the approval and implementation of the performance plan of the Quality Control Department.

Four. Detailed implementation rules:

1. Performance appraisal items (indicators) should be modified according to the actual production situation of the factory.

2. The director of the Quality Control Department submits the weekly production quality report (materials, processes and finished products) of last week to the Administration Department every Monday morning, and the responsible unit (responsible person) will be detained for one day's delay, and so on.

3. Relevant personnel of the quality management department must submit the quality report to the assistant office of the quality management department and the factory director in charge of quality management before every morning. The responsible person detained 10 yuan late, and detained 50 yuan for failing to submit the report. Serious violations will be handled according to the departmental reward and punishment management measures.

3. 1. To produce a new product (test), the technical department issues process documents to the production workshop and related working procedures and quality control personnel, and the production department must arrange trial production of the new product, which can only be mass-produced after being confirmed by the technical department and the quality control department. If direct mass production is not arranged, a batch of 50 yuan will not be arranged, and so on.

4. Confirmation and submission of performance appraisal data

4. 1. The Quality Management Department shall submit the statistical appraisal form of last month to the performance appraisal team for summary and confirmation before the 4th of each month, and submit it to the competent vice president for review after confirmation. The vice president should give feedback to the performance appraisal team before 7 days, and the appraisal team should submit it to the general manager for approval before 10.

Verb (abbreviation of verb) Assessment items of quality control department:

(1) feeding violations: feeding violations: violations?

1. Statistical time: 1. 1. Report last week's illegal feeding frequency table and improve measures to close the frequency table before Monday morning. 1.2. Report the frequency table of illegal feeding last month before the 3rd of each month and close the frequency table with improvement measures.

2. Data source: contact list of quality abnormality, contact list of incoming inspection abnormality and list of corrective and preventive measures (contact list of production quality abnormality, contact list of incoming inspection abnormality, list of positive and preventive measures, provided by receiving personnel in workshops and warehouses)?

3. Statistical department: the statistical director of the production department?

4. Statistical steps:?

4. The number of violations calculated by1.is once per variety/batch, not once per batch.

4.2. After the incoming inspector of the quality control department judges that it is qualified for warehousing, the warehouse keeper finds defects in preparing materials, informs the incoming inspector to reconfirm that it is indeed unqualified, and records the number of violations of incoming inspection.

4.3. When the production workshop finds unqualified materials before or during production, it shall notify the incoming inspection supervisor for confirmation. If the confirmation is true, record the number of violations of incoming inspection.

4.4. The incoming inspector informed the purchasing department of the unqualified materials in writing for the first time, but the same defective problem (confirming that the samples are consistent with the defective products) still existed when the second delivery arrived, which affected the production and delivery of the production workshop. Record the number of incoming inspection violations.

4.5. Incoming inspectors go to the warehouse for re-inspection from time to time or the re-inspection list put forward by the warehouse. If the materials fail to pass the inspection, the number of violations of incoming inspection shall not be recorded, but the procurement and suppliers shall be notified.

4.6. If the incoming inspection determines that the materials received in concession are abnormal in the production process, the number of incoming inspection violations will not be recorded.

4.7. Calculation formula:?

4.7. 1. The warehouse supervisor shall summarize the misjudgments of incoming materials every Monday and before 28th of each month, and submit them to the statistics supervisor of the production department for statistics.

4.7.2. Each production workshop shall summarize the number of misjudgments of incoming materials found in the production process every Monday and before 28th of each month, and submit them to the statistics supervisor of the production department for statistics.

4.7.3. Closing rate of improvement measures: (number of completed corrective measures/total number of corrective measures) × 100%?

(2) How many times have customer complaints not been handled in time?

1. Statistical time: Before the 3rd day of each month, count the number of customer complaints of the Quality Control Department that were not handled in time last month. Customer complaint handling sheet?

2. Data source: customer complaint handling sheet?

2. 1. Personnel of Statistics Department: Assistant Sales Department Assistant Sales Department?

3. Statistical steps:?

3. 1. After receiving the customer complaint information (telephone, fax and email), the sales department fills in the Customer Complaint Handling Form and submits it to the Quality Control Department.

3.2. After receiving the Customer Complaint Handling Sheet, the Quality Control Department shall fill in the reason analysis and rectification plan in the Customer Complaint Handling Sheet and feed it back to the sales department within the time specified by the sales department.

3.3. After the sales department receives the customer complaint, if it is handled within 10 working days, the case will be considered closed. If it is not handled within the specified time, the number of violations shall be calculated by day.

3.4. Due to technical problems of the product, it cannot be handled within the specified time, and the implementation date shall be the date of consultation with relevant personnel of the sales department.

3.5. Customer complaint handling sheets and samples. The date of customer complaint is calculated based on the date when the samples arrive at the company.

4. Calculation formula:?

4. 1. The sales department calculates the number of times that the customer complaints of the quality control department are not handled in time according to the complaint handling sheet sent to the quality control department and the date of feedback from the quality control department.

4.2. The sales department shall, before the 3rd day of each month, summarize the number of times that the Quality Control Department failed to handle customer complaints in time last month, and submit them to the Quality Control Department for confirmation.

4.3. The Sales Department shall submit the Customer Complaint Handling Form confirmed by the Quality Control Department to the evaluation team before 3rd of each month.

(3) The number of customer complaints?

1. Statistics time: Before the 3rd of each month, count the number of customer complaints of the Quality Control Department in the last month?

2. Data source: customer complaint handling sheet?

3. Personnel of Statistics Department: Assistant Sales Department Assistant Sales Department?

4. Statistical steps:?

4. 1. After receiving the customer complaints (telephone, fax, email), the sales department directly writes the customer feedback information into the Customer Complaint Handling Sheet, and then directly submits the Complaint Sheet to the director of the Quality Control Department as the basis for the customer complaint evaluation of the Quality Control Department.

4.2. As the customer feedback information and nonconforming products have been tested and analyzed by the Quality Control Department and confirmed by the Technical Department, this table is not used as the basis for the Quality Control Department to evaluate customer complaints.

4.3. The products complained by customers have been reported by the quality control department to the sales department and relevant departments at the time of production, and there are slight defects and hidden dangers in this batch of products, but the sales department thinks that they can be released with concessions, and they are still sent to customers, causing complaints, so this table is not used as the basis for the customer complaint assessment of the quality control department.

4.4. Confirm that the products complained by this batch of customers are purchased parts. If the customer complains about the products that cannot be tested under normal conditions before, this form will not be used as the basis for the quality control department to evaluate the customer complaints.

4.5. The number of customer complaints caused by sending samples of new products without being confirmed by the quality control department is not recorded.

5. The calculation formula is as follows:

5. 1. The sales department shall summarize the number of customer complaints handled by the quality control department in the last month before the 3rd of each month, and submit them to the quality control department for confirmation.

5.2. The Sales Department shall submit the Customer Complaint Handling Form confirmed by the Quality Control Department to the evaluation team before 3rd of each month.

(4) Rate of return:?

1. Statistical time:?

1. 1. Every time the sales department receives the products returned by customers, it must be submitted to the quality control department for inspection and analysis. After processing, it will be converted into a customer return analysis report and submitted to the sales department?

1.2. The sales department should provide the quantity of products returned for quality reasons last week before Monday morning.

1.3. The sales department shall make statistics on the customer return analysis report of the quality control department last month before the 3rd of each month.

2. Source of data: application for re-inspection of finished battery disposal; application for finished battery disposal?

3. Personnel of Statistics Department: Assistant Sales Department Assistant Sales Department?

4. Statistical steps:?

4. 1. The finished product warehouse shall fill in the detailed information of the returned products (product model, specification, quantity and customer) within the specified time, and submit it to the incoming inspector of the quality control department for analysis.

4.2. The warehousing inspector will submit the finished battery recheck application disposal form to the Quality Control Department for detailed analysis, and fill in the specific treatment opinions for the bad reasons, and submit them to the sales department for confirmation. Reasons attributable to the sales department or customers are not included in the evaluation of the returned quantity.

4.3. The sales department records the quantity of products returned due to quality reasons in the Finished Battery Re-inspection Processing Sheet as the basis for the quantity returned by customers.

5. Planning formula: irregular return rate of customers' products (domestic sales) = (total returns this month-irregular returns-exceeding domestic sales) (total returns during warranty period this month, total returns during warranty period this month)/total domestic sales this month.

(5) The number of missed inspection and misjudgment by 5)QC?

1. Statistical time:?

1. 1. The supervisor of the production workshop shall provide the number of missed and misjudged materials of last week before Monday morning.

1.2. The sales assistant should provide the number of missed inspections and misjudgments of finished products last week before Monday morning.

2. Data source: contact list of abnormal quality?

3. Statistics Department: Assistant to Production Department (Assistant to Sales Department)

4. Statistical steps:?

4.65438+

4.2. In the production process of the production workshop, if the previous procedure is judged to be qualified, it will flow to the next procedure and find defects. If the standard of missed detection and false detection is exceeded, the number of missed detection and false detection shall be recorded. (The standard is ≤ 1%)?

4.3. During incoming inspection and sampling inspection, the workshop is required to rework the defective products. If the statistics after rework inspection exceed 1%, the number of missed inspections and misjudgments shall be recorded.

4.4. Personnel or customers of the sales department and relevant departments shall go to the finished product warehouse for sampling inspection, and record the number of missed inspections and misjudgments if poor quality is found.

4.5. The supervisor of quality control department or relevant personnel have questions about this batch of materials and finished products, or go to the warehouse of materials and finished products for spot check. If any defects are found after inspection and the workshop needs to be reworked, the number of missed inspections and misjudgments will not be recorded.

4.6. When the personnel of relevant departments patrol the production workshop, they should inform the personnel of quality control department to be present for confirmation. If the confirmation is true, record the number of missed inspections and misjudgments.

5. Calculation formula:?

5. 1. The supervisor of the production workshop shall provide the number of missed and misjudged materials of last week before Monday morning. Supervisor?

5.2. The Assistant Sales Department shall provide the number of missed inspections and misjudgments of finished products last week before Monday morning.

(6) The number of errors and the untimely submission of data:

1. Statistical time:?

1. 1. Provide last week's information before noon every Monday. Number of errors and delays.

2. Data source: inspection record sheet, abnormal quality contact sheet, nonconforming rework sheet inspection record sheet, abnormal quality contact sheet and inspection record sheet?

3. Statistics department personnel: department head, performance appraisal personnel department head, department head?

4. Statistical steps:?

4. 1. such as materials (inspection records, contact list of abnormal quality, rework list of nonconforming products, trial flow report, etc. ) The relevant personnel of the quality control department submitted it within the specified time, but it was not submitted to the relevant departments on time. The directors of the relevant departments gave feedback to the director of the quality control department, and the data were not counted in time, and each statistic was 1 time.

4.2. Relevant data of performance appraisal of each department shall be submitted by the Quality Control Department and submitted to relevant departments or the Administration Department within the specified time. If the relevant department or administrative department finds that it has not been submitted during the audit, it is deemed that the data has not been submitted in time.

4.3. The personnel of relevant departments shall notify the Quality Control Department in writing to provide relevant data (provided by the Quality Control Department). If it is not provided to relevant departments in time, the data will not be submitted in time.

4.4. If the Administration Department or relevant departments find that the Quality Control Department fails to report major quality hidden dangers in time, the Quality Control Department fails to double the calculation in time.

4.5. The materials submitted by the Quality Control Department are inconsistent and need to be re-produced, which leads to the delay and untimely submission of materials.

5. Data submission:?

5. 1. Every Monday morning, the person in charge of the relevant department provides the quality control department with the information of last week, and the number of errors and delays is submitted to the director of the quality control department.

5.2. The director of quality control department should summarize the personnel information of this department last week before Monday morning, and provide the report on the number of errors and untimely times to the administrative department.

5.3. Before 28th of each month, the department shall confirm the number of times that the statements are not provided in time and the number of data errors, and submit them to the audit team. If the report is not expected to be submitted, it will be regarded as the consent of the department, and 3 times/day will be added as the assessment basis.