Summary of property's own work

_ Residential property management service is under the guidance of superior departments, with the understanding, cooperation and support of the owners, and with the joint efforts of all the staff of residential property service center. Focusing on the company's service tenet of "starting from the heart, searching attentively, being meticulous and perfect", various property management services were carried out smoothly throughout the year. Now we will report the property service work in 20_ years to the owner:

First, sort out and improve the owner's delivery and house transfer files.

From _ _ _ _ _ to _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ The house is vacant, and there will still be _ owners to handle the handover procedures in the future. The data files of some owners' houses after transfer are updated in time to ensure the completeness and effectiveness of the owners' data.

Two, actively do a good job in the coordination of housing maintenance and decoration after delivery.

After-sales maintenance of houses is the responsibility of both real estate companies and property management companies. Our company attaches great importance to this work in a responsible attitude towards developers and owners. Immediately after the renovation, the owner will send professionals to check the problems reflected by the owner, such as power failure of sockets, water leakage of water pipes and blockage of floor drains. , and immediately send professionals to repair. For the problem of water seepage and roof inequality, we immediately contacted the developer and the construction unit to conduct on-the-spot inspection and judge the problem within the agreed time.

If it is the problem of the construction unit, we strictly urge the construction unit to complete the maintenance within the time agreed with the owner. Repair the problem of changing water into electricity caused by the installation and renovation of houses, and solve the small problems of water and electricity for more than _ times. It has been well received by the owners.

Third, do a good job in daily property management services.

The essence of property management is service. For more than a year, we have always adhered to the property service tenet of starting from the heart, discovering with heart, being meticulous and perfect, and paying attention to implementation in practical work.

1, eager to solve problems for car owners.

In strict accordance with the "_ City Housing and Urban-Rural Planning and Construction Bureau Document" and "_ City Property Service Charge Management Measures", we will carry out first-class standard property services for the community. Open daily service telephone and _ hour customer service hotline, open WeChat public platform, publicize property manager's telephone and other property service measures. It is not only convenient for the owner, but also improves the work efficiency. We warmly receive letters from owners calling and visiting, treat them sincerely, listen patiently and record them in detail, and arrange professionals to solve problems that property management companies can solve immediately.

For example, when the house is renovated, the pipeline is blocked due to the negligence of the decoration personnel. After receiving the owner's repair report, we will immediately arrange personnel to dredge or transform it. * * * This problem has been solved more than _ times. The fire-fighting facilities and equipment, corridor lights, lighting and drainage facilities and equipment in the underground parking lot of Building _ were inspected and maintained, and _ lamp switches were repaired or replaced, with an average of _ lamps replaced every day. There are more than _ fire smoke and nozzles, and more than _ energy-saving lamps and lighting lamps are replaced, with an average of X replaced every day.

This year's service has made the owners of _ City Garden more sure of our work. The survey of residents' satisfaction in _ shows that the residents' satisfaction with our service has been greatly improved compared with _.

2. Do a good job in maintaining the order of the community.

There are orderly maintenance personnel (including fire monitors) and dress security guards who are on duty 24 hours a day and patrol once an hour. Inquire and register visitors, decorators, decorators, couriers and couriers who enter the property service area. After receiving the confirmation information from the owner, contact the owner before release. Ensure the implementation of safety precautions in the property service area. So far, there has not been a social security case such as fighting and picking fights in the community. Won the unanimous praise of the owners and improved the sense of security!

3. Do a good job in decoration management

Decoration management is the focus of property management. In order to ensure the service life of the building, the company gives each owner clear matters needing attention in decoration and signs a commitment letter on decoration performance. Explicitly prohibit behaviors, conduct uninterrupted inspections, register records, and do not damage the bearing capacity and structural safety of buildings. In X month of _ year, the urban management law enforcement department investigated and dismantled illegal buildings and structures built by some owners in the community without authorization. Construction waste generated in the process of decoration is piled up and removed. We contacted the Municipal Environmental Sanitation Institute in time to organize the removal, and by the end of _ _, more than one train of construction waste had been removed. And remind decoration residents and workers not to throw away decoration garbage and fly ash from upstairs. So as not to hurt others or damage public facilities.

4. Do a good job in environmental sanitation.

Domestic garbage is cleaned daily, urban garden corridors are cleaned _ times a week, roads are cleaned _ times a day, and elevator cars, hallways and public passages are continuously cleaned every day, which is convenient for owners to travel. Once found, small advertisements in corridors and elevators will be removed immediately. Cooperate with the community to carry out the work of eliminating the four pests in time. In the whole year, more than 100,000 times and more than 0,000 barrels of domestic garbage were cleared/kloc-0. We always adhere to the service principle of owner first and service first, and adhere to the concept of humanized management and family service. After returning to the owners, whether they have been renovated, are being renovated or some vacant houses, they all affirmed our work.

5, do a good job of greening and maintenance.

The greening quality of the community directly affects the beauty of the community and the satisfaction of the owners. For more than a year, we have established and improved the greening account records according to the characteristics of residential greening. Arrange employees to irrigate, fertilize, prune and remove weeds and sundries in time according to seasonal changes. Replanting dead trees and lawns. Guaranteed the beauty of the greening of the community, and the owners were also very satisfied.

6. Carry out various community convenience services.

Providing necessary paid and unpaid special services for the owners, communicating and negotiating with the owners in time, and providing paid services for the owners who need it, which not only saves the time for the owners to handle the property certificates, but also saves the procedures of frequent trips to banks and accreditation centers. We also provide free services for owners, such as copying small documents, contacting agents to open accounts with tap water, transferring ownership, opening telecommunications services, and collecting newspapers and express mail. The introduction of water purification vending machines in the community provides free water delivery service for the elderly, children and residents with mobility difficulties, which has been recognized and praised by the owners.

7. Income and expenditure of property management service fees

The income and expenditure of property management service fees is not only a matter of great concern to the owners, but also the key to the reasonable and effective development of property management services on time, quarterly and yearly. We must also announce to you as promised.

Income: total construction area of residential quarters _ square meters (including _ north and south underground parking spaces). Ground parking spaces _ free), shops _ square meters (_ households). Annual property service fee receivable (including energy consumption of underground parking spaces): _ yuan. 20_, the actual property service fee for the whole year is RMB _ _ * (including the property fee charged for _ _ empty houses with X discount, and the fee charged without discount according to the agreement is RMB _ _).

As of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Expenditure: * * Employee salary and welfare expenditure: _ yuan, water fee _ yuan, electricity fee _ yuan, elevator maintenance and annual inspection fee: _ yuan, tax: _ yuan, trade union funds _ yuan. The cost of consumables such as security, cleaning and greening is RMB * * *, and the cost of maintenance consumables is RMB. * * * Expenditure: _ yuan.

In 20_ years, all the staff of our property service center will continue to work hard and do their duty to provide better services for the owners, serve the owners with practical actions, reassure the competent authorities and let the owners appreciate them. This year, according to the renovation and occupancy rate of the community, please ask the community, street and other departments to guide and help us to set up the community owners' meeting and elect the owners' Committee after meeting the conditions stipulated in the _ Province Property Management Regulations. Work with all owners to create a harmonious, civilized, safe and comfortable excellent community.

Summary of property self-work 2 I have worked in xx property management company for one year. During the period, I received careful guidance from the leaders and enthusiastic help from my colleagues, and I would like to express my heartfelt thanks. The work report for this year is as follows:

First, be loyal to your duties and work hard.

I know that the leaders have put forward high requirements for me, and my job responsibilities also require me to be higher and stricter. I can't be careless or make any mistakes. Only by being conscientious and down-to-earth can I achieve high quality and high efficiency.

To this end, I regard it as my core task to fulfill my post responsibilities and complete the important work assigned by the leaders. I take urgent work and daily affairs seriously, without discount. Not only pay attention to accurately understand the spirit of the leadership's instructions, go all out to implement them, but also pay attention to methods and methods, and achieve good results. Not only pay attention to initiative, be familiar with the situation, but also try to give full play to the technical knowledge and experience I have learned in my previous work. Not only pay attention to tracking key tasks, seriously think about problems, but also assist other departments to complete tasks together.

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