What services should be paid attention to in the after-sales stage of real estate?

Real estate after-sales service can not be ignored

Solutions and countermeasures to problems reflected by after-sales service Commercial housing is a commodity introduced by real estate enterprises to the society. Due to the particularity of the house itself, some problems will inevitably occur. However, the problems faced by after-sales service are not unsolvable. As long as we integrate and coordinate all aspects of the whole project construction, strengthen management and inspection, formulate a more thorough and perfect system, standardize the words and deeds of all employees, and seriously carry out pre-job training, from the early planning to the mid-term development of the whole project,

And carry out the post-service according to the predetermined mode, respect the objective laws, develop rationally, and carry out the work in strict accordance with the relevant national laws, regulations and construction procedures, which will certainly achieve good results and ensure the success of the whole project. 1. planning and design: carefully study the experience of successful projects, pay special attention to the use effect of the property after several years of delivery, learn from the experience and lessons, and avoid leaving "hard injuries" in the design. On the basis of fully considering the design grade and overall effect of the planned project, we should seriously consider the use functions of various departments and highlight "practicality and applicability". 2. Marketing: Obey and serve the whole project, correctly handle the relationship between local, immediate interests and overall and long-term interests, not just selling for the sake of sales, but should have a global concept and put an end to short-term behavior. In addition, marketing personnel should undergo necessary professional knowledge training, constantly update their knowledge with the application of new technologies, new processes and new materials, and avoid speaking layman's words. 3. Construction: Make full use of the advantages of the current construction unit, formulate the contract terms in a targeted manner in the process of contract formulation, and give full play to the role of the construction unit. Use economic means to effectively supervise and control the work of the construction unit and make it subject to unified management for our use. It is necessary to truly let the construction unit become the partner of the developer, with the same interests, so that the construction enterprise can get the profits it deserves. 4. Quality supervision: fully mobilize the enthusiasm and initiative of the personnel of the supervision company, enhance the awareness of quality management, deeply understand the harmfulness of quality problems in use and the difficulty of handling them, pay special attention to the feedback from after-sales service maintenance personnel and property management companies, and extend such problems to projects under construction. In the stage of engineering construction supervision, some effective technical measures are taken to prevent the recurrence of problems. 5. Selection and determination of materials and equipment: According to the after-sales service feedback, the problems in the use of all kinds of equipment are the focus of complaints after check-in. When selecting equipment and materials, we should not only consider factors such as appearance, cost and coordination, but also put forward more clear requirements for use function and after-sales service guarantee. 6. Property management: Property management is really difficult, especially at the stage when the corresponding supporting laws and regulations for property management are still not perfect. The first problem of property management workers is to strengthen service awareness and win the recognition of the majority of owners with meticulous and thoughtful service. Treat the owner's questions and give professional answers, so that all employees, including security guards and cleaners, can understand the company's business philosophy and influence them subtly in their daily work.

Through them, influence and influence the owners. In addition, property companies and real estate companies should unify their thinking, arrange their own work according to the planning of the whole project, and build a bridge between the owners and real estate companies. The Strategy and Function of After-sales Service in Future Residential Development and Construction With the development of the market, real estate enterprises should rely more on strong strength, capable management team, excellent partners, good brand reputation, perfect after-sales service and property management to compete. In order to occupy a place in the increasingly fierce real estate development market, as a link between the past and the future, the after-sales service of housing is particularly critical and important. It is necessary to gradually form a set of after-sales service process and framework for the real estate industry that conforms to China's national conditions, meets market demand and has its own characteristics. The following measures can be taken: 1. Formulate the after-sales service flow chart, clarify the transmission channels and specific treatment methods of various problems, standardize the words and deeds of employees, unify the pace, and avoid dealing with problems subjectively and arbitrarily. 2. Formulate the operation specifications and inspection methods for after-sales service, and formulate a complete set of operation specifications and acceptance procedures for the concentrated problems reflected, so as to ensure consistency in solving similar problems, improve professional level and efficiency, and effectively control costs. 3. Actively participate in the contract formulation in the early stage of the project, including the selection and ordering of various materials and equipment, specify the detailed terms of "warranty" and the quality assurance obligations of contractors and suppliers in the contract, decompose the work intensity in the later stage, improve the social professional service level, and reduce the after-sales service pressure in the later stage. 4. Closely rely on the after-sales service organization of the project contractor, and carry out the work by various means in accordance with the unified requirements and public commitments of the development company. 5. Actively publicize the "warranty" provisions of the building law, timely popularize and publicize the knowledge of the use and maintenance of equipment in different seasons, and reduce the interference of human factors on after-sales service. 6. Seriously study relevant laws and regulations, and set up lawyer consultation. 7. For housing problems with high technical difficulty and many new problems, we should go out and invite in, extensively learn advanced technologies and mature methods at home and abroad, and completely solve them without leaving hidden dangers. 8. Establish information transmission channels, and timely communicate with the engineering management department and supervision unit the hot and difficult issues in after-sales service, so as to pay attention to and eliminate problems in the early stage, reduce the difficulty of rework and after-sales service maintenance in the later stage, and correspondingly save the maintenance cost in the later stage. In short, the after-sales service of real estate enterprises is an extremely important work, and it is also a new topic that all real estate enterprises will inevitably encounter when they develop to a certain stage. It is related to the reputation and future development of real estate enterprises. If properly operated, it can not only become a selling point for the promotion of new projects, but also save a lot of post-maintenance funds for enterprises and avoid falling into an inescapable predicament.