Speech by the new garage manager

Today, our Zhengzhou * * * company held this annual work summary meeting here, mainly to summarize the work in 2004, arrange and deploy the overall work tasks in 2005, and mobilize all relevant departments of the company to further unify their thinking, cheer up, go all out and take advantage of the situation to push our overall work to a new level. The above * * deputy manager has summarized the overall work, so I won't go into details here. Generally speaking, the company encountered more difficulties than expected in its business development in the past year, but its operation was better than expected. It boils down to one sentence, remarkable achievements and inspiring! This is the result of the unity and hard work of the broad masses of cadres and people in the company, striving for first-class and striving for strength. Everyone here, in particular, has worked hard and done a lot of fruitful work. Here, on behalf of all members of the company's leadership, I would like to express my heartfelt thanks to you, and through you to your families, to all comrades who support and care about the development of our company! Because without your efforts, the support and understanding of your family and the care and trust of your customers, there would be no bright future for the company today.

While affirming the achievements, we should also clearly see the existing problems and difficulties. Mainly due to the increasingly severe competition situation in the automobile maintenance industry, the operating costs and expenses of enterprises have increased rapidly, and there has been a trend of decreasing profits. Below, according to the opinions of the collective research of the company's leading bodies, I will talk about three aspects.

First, unify our thinking and earnestly enhance our sense of responsibility and urgency to speed up the construction and development of the company.

Automobile is an important carrier of modern cities and a driving force to promote the economic development of a region. As an automobile maintenance industry, we are the maintainers and repairers of urban driving motors. As an automobile maintenance worker, every comrade of ours has reason to be proud.

Recently, the company put automobile maintenance, spare parts supply, after-sales service, infrastructure construction and the overall construction of the company in a prominent position, and through a series of effective measures, it promoted the extraordinary development of the company's construction and achieved remarkable results. However, compared with the development speed of advanced brother service stations, compared with the economic and social development situation of Zhengzhou City and even Henan Province, compared with the wishes and requirements of our customers, there is still a big gap. We must keep a clear head and unify the "three understandings".

First, our investment in infrastructure is not too much, but not strong enough. Since last year, we have invested * * * billion yuan in infrastructure construction and implemented many projects, such as the relocation of repair shops and the renovation of stores. Now the company's overall business area has been expanded to * * * square meters. And * * * (address), which I visited some time ago, invested * * yuan in infrastructure construction last year alone, with a business area of * * square meters. In the face of the situation that all localities are competing to speed up urban construction, we must not have any hesitation or misgivings in urban construction investment, resolutely get rid of complacency and fear of difficulties, and use large capital investment to drive the large-scale expansion of the city and promote the great development of the company's operating efficiency.

Second, our company's overall competitiveness is not strong, but its advantages are not prominent enough. Nowadays, the competition among various units in the automobile maintenance industry is increasingly focused on the competition of technical strength and service attitude, which is an important part of the company's competitiveness and directly determines the overall development prospects of the whole company.

Through the construction and operation of the company in recent years, our business functions in all aspects have been continuously improved and our economic carrying capacity has been continuously improved. But overall, the business framework has not been fully opened, the existing infrastructure has just been matched, and the business environment has been initially improved, which can not meet the needs of the company's rapid development. We must firmly grasp the technical strength and service attitude, further intensify the operation, enhance the company's absorption and aggregation function and external attraction, and enhance the market competitiveness.

Third, our business performance is not very high, but there are still many unsatisfactory places. Automobile is an important carrier to improve the living environment and people's quality of life, and the automobile after-sales service industry we are engaged in is an important part to support this carrier. Although our company's operating achievements in recent years are obvious to all and have been recognized and praised by customers and manufacturers, there are still many aspects that cannot meet the requirements of manufacturers and customers, such as insufficient after-sales service, insufficient service attitude, low maintenance quality and irregular operation. We should firmly establish the business philosophy of "being responsible for manufacturers and customers, tapping the potential to increase efficiency and create benefits", unremittingly do a good job in the construction of service stations, establish a good image of the company and create good work performance.

In order to realize the further development of the company, we will carry out the "four ones" project in the company:

Determine a clear overall development idea. In the new year, on the basis of maintaining the existing Hongyan service station, * * * service station and * * * designated maintenance station, the company will make further efforts to further standardize the company's management procedures and business processes, further expand Nanyang Branch, and strive to obtain the professional certification of Zhengzhou City and even Henan Province.

Create a friendly and harmonious development environment. The development of the company needs a stable entrepreneurial environment and friendly colleagues. Therefore, in the future operation, the company will attach importance to the construction of the surrounding environment, build good relations with neighbors, build good relations with relevant management departments, support community work, and create conditions for the company's development. Within the company, between departments and colleagues, we should also get along well, stress principles on major issues, stress style on minor issues, and do not engage in "infighting." Internal conflicts are strictly prohibited, so that everyone can work with peace of mind and live happily.

Establish a management system with clear responsibilities and reasonable rewards and punishments. The company will take every link involved in the company's development, such as contracted business volume, created benefits, maintenance quality, work progress, service attitude and so on. Incorporate into management, clarify the responsibilities of each post, and formulate corresponding reward and punishment standards. Really let the saint have his place, and the capable person has his benefits. According to the individual's work ability, work attitude and work performance, we can really broaden the income level, encourage every employee to work with greater enthusiasm, enthusiasm and better technology, and create a better tomorrow for the company.

Cultivate a skilled technical team. In the new year, the company will moderately increase the recruitment of business elites and introduce a competitive mechanism. At the same time, carry out activities to catch up with learning and help others among existing employees, so that skilled people can drive ordinary people and experienced people to drive unfamiliar people, making all aspects of the company more efficient, standardized and competitive. Let every employee of the company improve their business skills and be competitive.

The second is to unify thoughts, clarify tasks, strengthen measures, and successfully complete the work in the new year.

In the new year, we will further enhance the company's cohesion and centripetal force, and work together to create a brilliant year. In order to achieve this beautiful goal, I would like to ask you to think about a question: how did Sichuan Changhong Group move from a small private enterprise to an international group? How did Guangxi * * * Company grow up from a small workshop with only a few people? Even the world-famous Microsoft is in the hands of several brothers. How can it take off? After thinking about it, I think there are many answers, including time, place and people, but I think the most important one is: people and peace! This is particularly critical. If several elders in Changhong Group thought too much about their own gains and losses at the beginning of their business, if the grotesque strange bedfellows, the partner of Guangxi * * *, and the brothers of Microsoft did not look to the future, . . . . Will their development usher in such a dazzling autumn? Looking back at our own company, we already have an entrepreneurial foundation that they don't have. I believe that with our joint efforts, there will be a bright future. I believe everyone here, and please believe me!

Of course, we all know that development is by no means empty talk for the company. Development requires us to work hard, and development requires each of us to make suggestions for the company's development. In the new year, we should be down-to-earth, proceed from the height of the company's development, proceed from all the purposes of serving customers, clarify our goals, highlight key points, work hard, and earnestly achieve the "four guarantees" in order to usher in a beautiful development space.

(1) Take the time to actively ensure the work progress. In all aspects of the company's work, we should firmly establish the consciousness that speed is quality, speed is benefit and speed is responsibility. We should not relax in grasping the speed, but plan, arrange, design and act early. It is necessary to formulate detailed, concrete and feasible maintenance plans and make scientific arrangements. When each maintenance project is started and completed, there must be a detailed schedule. In the implementation, we must work in strict accordance with the schedule, only in advance, not behind.

(two) strict maintenance standards to ensure the quality of work. Automobile maintenance is the focus of sales manufacturers and customers, and it is also an important index to evaluate the level of a maintenance enterprise. If there is something wrong with the quality, we can't explain it to customers, manufacturers or ourselves. We would rather do this job than "bean curd residue", and our company's attitude is very clear. No matter which contractor, as long as there is a problem with the quality of the project, we will seriously investigate the responsibility and will never tolerate it. All departments should take the quality of work as the top priority, organize competent personnel to focus on it, strengthen the management of the whole maintenance process, ensure that the quality of work meets the requirements, and truly turn each maintenance project into a boutique project and a signboard project.

(3) Adhere to standardized operations to ensure safe production. In every link of our work, we must always adhere to the working principle of "safety first", establish the concept that safety is benefit, and make great efforts to eliminate hidden dangers in production safety. At present, our company's safety production situation is good and must be maintained. If a safety accident happens, it will definitely have a serious impact on the company's operation, and even more seriously, it will cause great physical and mental harm and economic waste to the victims (possibly ourselves). As a practitioner of every maintenance industry, you should have a personal understanding of this.

(four) adhere to the standard operation, to ensure the effective use of funds. It is certain that the development of the company needs financial support. On the other hand, all departments of the company should also establish a sense of saving and strive to make every penny used in the right place. All departments should rationally use limited funds to ensure the normal operation of the company. All capital expenditures must be strictly controlled, and "one pen" approval shall be implemented. It is strictly forbidden to disclose fund expenditures at will; Maintenance costs should be strictly in accordance with the budget, and every link should be carefully calculated to minimize unnecessary expenses. It is necessary to do things well, but also to tighten spending and save investment.

Third, strengthen the organization and leadership of the company's overall operation.

Whether the company's business strategy can be implemented smoothly is related to where the company is in the fierce market economy tide in the new year, where the company's development will go, whether the economic income of everyone in our company can be greatly improved, and whether everyone's contribution can be reasonably rewarded. It can be said that it is the top priority of all the work of the whole company, and it is necessary to focus on deployment, supervision and promotion, and earnestly achieve the "four in place".

(1) responsibilities should be put in place. The leaders and leaders in charge of all departments of the company should strictly follow the division of labor, conscientiously do their jobs, carry out their duties and make solid progress. The responsible leaders of the department should decompose the tasks into each contractor, implement strict responsibility system and reward and punishment measures, and it is not the same whether they do well or not. Today, the company has a great responsibility to hand over the burden of development to everyone. Everyone should pick it up without hesitation and do everything possible to do it well.

(2) coordination should be in place. All departments of the company should focus on the overall situation, consciously unify their thoughts and actions into the overall decision-making of the company, and support the company's construction with practical actions. For the problems encountered in the company's development and operation, we should give more support, cooperation, suggestions and ideas to make way for the company's development. Never (this article belongs to the voice of the secretary, please visit www.ttzyw.com for more articles), passive response, buck-passing, and obstruction in every way are not allowed, and should be implemented as a strict discipline.

(3) Supervision and inspection should be in place. Company leaders should strengthen inspection, schedule regularly, and keep abreast of the business progress of various departments. The company will also hold symposiums on a regular basis, listen carefully to the opinions and suggestions of various departments on the company's development, conduct inspections and assessments according to the operating conditions of various departments, commend departments with high speed and good quality, and impose economic penalties on departments that are delayed due to poor work.

Comrades, the company's development task this year has been very clear. The operation of the company is closely related to the fundamental interests of each of us. I hope that everyone will press themselves down, forge ahead with heavy burdens, do all the work conscientiously and strive to create a new situation for the company's development according to the company's requirements.