Property customer service received a call from a customer and wanted to ask the leader if there was any room for manoeuvre. What should I do if I want to find a leader?

You can tell the customer: I have the right to solve this matter, and I am sure I can give you a satisfactory answer. If the customer is determined, I can only ask the leader.

How to be a good customer? First of all, in the daily reception, you must be warm and timely: you should put down your work at the first time. If you can't put it down in time, you should be greeted and seated first, and there are skills in addressing (old mother, old father, brother, sister,,, try to lean against your family so that he won't get angry). Then you should finish the business at hand immediately, receive it warmly, listen to the host patiently and take notes carefully, and never let the host wander around the office like a headless fly.