What is a quasi-five-star hotel?

1. The quasi-five-star hotel is built according to the five-star standard, but the star rating has not been declared for one year, or the hotel has not been rated as a star rating. This kind of hotel can't be called a star-rated hotel in principle, but in order to highlight its own hardware, the word "quasi" is added, which means to evaluate five stars.

2. The difference between quasi-five-star hotels and five-star hotels.

Five-star hotels have been evaluated and listed by the National Tourism Administration. Quasi-five-star hotels are built according to five-star standards, but hotels that have not been declared or rated for less than one year cannot be called star hotels in principle.

3. Five-star hotels have a higher level.

Extended data

Five-star hotels must provide more than 12 service process management systems, more than 10 supporting process systems and more than 8 overall function management systems.

1. There is an employee handbook.

2. There are organization charts of hotels and departments.

3. Management system: mainly aimed at management, such as hierarchical management system, quality control system, marketing system and material procurement system. A complete hotel management system includes system name, system purpose, management responsibilities, project operation rules (including implementation level, management object, mode and frequency, management work content), management division of labor, management procedures and assessment indicators.

4. Departmental operation specifications: including job descriptions of managers, working relationship tables of managers, work item checklists of managers, special quality management documents, worksheets and quality management records.

5. Job description of service and professional and technical personnel: a written description of job requirements, qualifications, shifts, channels for receiving instructions and coordination, main job responsibilities, etc. Services and professional and technical personnel.

6. Description of service items, procedures and standards: According to the requirements of service and job descriptions of professional and technical personnel, explain the objectives of each service item, the procedures needed to accomplish the objectives and the quality standards of each procedure.

7. Description of technical standards for work: The technical work of specific posts required by national and local authorities and mandatory standards, such as boilers, strong and weak electricity, fire fighting, food processing and production, must have a written description of the corresponding technical standards, and the employees of the corresponding posts must know it.

8. Other certificates or documents that can prove the quality management level of the hotel.

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