What are the positions in the real estate sales office?

The real estate sales office is divided into sales manager, sales supervisor, property consultant, planner, warrant/mortgagor and other positions.

1, sales manager's job responsibilities:

(1), organize team work:

A. Promote the implementation and execution of the company's core values and strategies; Establish a good corporate image by creating a good sales environment;

B. According to the company's requirements, fully mobilize the enthusiasm of all employees at the sales site and create a good working atmosphere of unity, cooperation, high quality and high efficiency within the department;

C. Understand the personality, advantages and disadvantages of each employee in the department, help employees to remove obstacles in the process of business growth, and cultivate employees' personal development ability;

D. Decompose the sales work and tasks of the department into the work of each employee, and urge them to be completed;

E. Evaluate the ability and performance of field sales personnel, and be responsible for the recruitment, training, rewards and punishments and deployment of sales personnel;

(2) Make a plan:

A. provide decision-making reference for the overall marketing of the project;

B. Make annual, quarterly and monthly marketing plans (marketing strategies and marketing plans); Formulate promotion plans and supervise their implementation;

C. Make a market survey plan, supervise its implementation and conduct market analysis;

D. Work out the marketing plan and budget together with the project planning, supervise the launching process and effect, and make timely evaluation and adjustment;

E. Negotiate with the engineering department and the developer, and formulate a reasonable sales plan in combination with the market situation;

F design and improve the sales channel policy, implement the marketing plan, and monitor and evaluate the process and results;

(3), supervision, control and coordination:

A. Formulate the work norms, codes of conduct and reward and punishment system of the department;

B. Guide the implementation of the work of the department (sales department) and control the work progress;

C. Coordinate the cooperation between departments (sales department) and other departments (non-sales department);

D hold regular departmental (sales) meetings to unify thoughts and coordinate processes;

E. Understand the basic situation of customers and report the sales situation and statistical data to the development company on time;

F. Understand the basic data of the company in time and enjoy the information;

G. Responsible for the recovery of sales funds and the signing of contracts;

H. Consider formulating on-site sales workflow and standards, and organize employees to study and determine them;

First, decompose the work and tasks of the department to each employee and guide their implementation. On this basis, the evaluation index system and salary system are established;

J. Make strategic adjustments to the sales work according to the company's stage conditions and requirements or market feedback;

K urge employees to strengthen learning, organize sales training, and support employees to practice new working methods or processes;

L organize sales staff to summarize and exchange marketing experience in time, strengthen business communication and continuously improve business level;

Mi (abbreviation of meter) communicates with superiors and subordinates, departments and relevant departments inside and outside the company, eliminates departmental work obstacles, excavates resources for departmental work, improves efficiency and ensures sales progress;

Cooperate with other departments of the company to provide them with market forecast, feedback and market support;

O. Do a good job of project explanation and on-site owner complaints;

2. Responsibilities of the sales supervisor:

The real estate sales supervisor is actually the right-hand man of the real estate sales manager. He cooperates with the manager in daily management. When the salesperson can't solve the customer's problem, he is responsible for solving the problem raised by the customer. At the same time, he is also responsible for the daily sales statistics. The main work is as follows:

(1), assist the manager in daily management:

A strictly abide by and implement the company's rules and regulations, and set an example;

B. Assist the manager to make good work arrangements, formulate the personnel duty schedule and submit it to the reception desk of the company to inform me;

C consciously abide by the schedule, assist the sales manager to improve the attendance and assessment system, and it is strictly forbidden to be late and leave early. If found, according to the personnel management system;

D. Assist the manager to organize the sales staff to hold a weekly summary meeting, analyze the sales situation and problems last week and make suggestions;

E. Strictly demand the gfd, manners and manners of sales staff, treat customers warmly and courteously, improve service quality and establish brand image;

F. Check the wearing conditions of tooling and badge, and don't wear slippers, suspenders, navel dresses and other exotic clothes;

G. Take care of public property and take the lead in cleaning the sales offices and model houses;

H. Actively participate in the professional training organized by the company, earnestly study the professional knowledge and laws of real estate, and improve the comprehensive quality, sales skills and language skills of individuals and salespeople;

First, cultivate the spirit of collective cooperation and tacit understanding in the work. When receiving customers, other employees should actively cooperate to facilitate the transaction, and analyze, summarize and find out the reasons why the transaction cannot be completed;

J. Be good at controlling the atmosphere and personnel deployment at the sales site, observe carefully, cooperate in time, and seize the opportunity to reach a deal.

② Solve the problems raised by customers:

A ordinary salespeople may not be able to answer some customers' questions because of their lack of sales experience. At this time, sales executives with strong professional knowledge and many sales experiences are needed to solve problems for customers and gain their trust;

B. Listen to customers' complaints with a sincere attitude and a peaceful mind, and gain customers' understanding. Communicate with customers patiently and meticulously, and stabilize customers' emotions with a cordial attitude;

C. Seriously explain the company's working procedures and principles to customers, try to solve the difficult problems raised by customers, and try to win customers' recognition and trust in the company's reputation and personal quality.

③ Daily statistical work:

A. Earnestly count the daily incoming electricity, regions and customer groups, and find out the accurate sales positioning;

B carefully count the number of customers visited, customer demand, area, apartment type and the proportion of problems reflected;

C. Summarize the electricity consumption and customer visits every week, and report it at the company's regular sales meeting every week;

D. Understand the project price, apartment type, orientation, area, location, transportation, surrounding environment and supporting facilities, and seize the selling points;

E. Understand the market situation, compare and analyze, find out the sales difficulties and influencing factors, and assist the manager to put forward plans and suggestions;

F do a good job in the collection of down payment for real estate on a regular basis, and master the process of issuing receipts, checks, promissory notes, drafts, etc. ;

G. Check, register and file the deposit receipt, subscription book and commission receipt, and report to the company leaders in time if there are any mistakes or omissions;

H. Do a good job in collection and sales registration, and do a good job in sales schedule;

1. Follow up customer replenishment, down payment, contract signing, mortgage information collection and mortgage procedures. ;

J. Make sales reports and sales summaries, and report to the company leaders at the weekly meeting.

3. Responsibilities of real estate consultant:

The general sales staff, that is, property consultants, are the sales and service personnel who have the closest contact with customers and are closest to customers. General sales personnel are directly led by the sales supervisor and work under the arrangement of the sales supervisor. They are the direct finishers of sales tasks and the key personnel of the whole sales business. Real estate sales manager through the sales manager

The ultimate goal of managing general sales staff is to satisfy customers and realize sales tasks. Therefore, the quality of general sales staff will affect sales performance.

As the forefront of the whole real estate external sales, it is very important for a real estate enterprise whether the real estate sales staff have good quality and can fulfill their duties.

The main responsibilities of the property consultant are as follows:

A. Be familiar with the overall situation of real estate, and be able to give reasonable suggestions to customers and answer their questions;

B. Obey the arrangement of the enterprise, work actively and seize the opportunity to sell the real estate developed by the enterprise;

C. Be good at expressing but not boasting, be honest with others, maintain good relations with customers, and establish a good image for the enterprise;

D. Sign contracts with customers and submit them to the sales supervisor for review and implementation in time;

E. Actively provide after-sales service, visit customers, and obtain feedback information of real estate;

F report to the sales supervisor every day and summarize the work regularly;

G. responsible for timely recovery of sales funds.

For a real estate salesman, in order to complete the sales task well, besides having the corresponding ability and professional knowledge, team consciousness is also very important. Only by working closely with other salespeople and making joint efforts can we achieve the sales targets set by the enterprise well.

4. The responsibilities of the planner (overall outsourcing system):

A. Market research and consulting planning of real estate projects;

B. Integrate resources such as design, construction, marketing, advertising and service, and formulate planning schemes;

C. Be responsible for the preliminary investigation and planning of real estate projects, and provide decision-making basis for company leaders;

D. Be responsible for formulating the promotion plan, coordinating the print advertisement design of the promotion plan and the packaging design of the sales center;

E. Outsourcing the design and organization of advertising promotion will result in the monthly fee of the advertising company. ?

5. Warrant/Mortgagor's responsibilities:

A. be responsible for signing and filing commercial housing sales contracts;

B. Be responsible for handling the real estate license of the company's purchasers;

C. Contact and urge customers to handle mortgage-related procedures;

D. Fill in and save the mortgage data handover form;

E. Be responsible for reviewing the customer information reported by the property consultant, so as to solve the problems found in time, and send the customer information that meets the requirements of the bank to the bank for approval in time;

F. Communicate with the staff of mortgage banks and mortgage centers frequently, maintain a good cooperative relationship, and report to the superior in time in case of special circumstances to ensure that the mortgage payment is recovered as soon as possible;

G. complete other tasks assigned by leaders.