Weekly Work Plan of Property Management Company

In order to further strengthen the planning and operation management capabilities of property management companies, effectively implement the result-oriented work concept, ensure the continuous and effective operation of 4R management methods, and improve the overall work efficiency and quality of the company, these measures are formulated.

Second, the general idea:

Combine the 4R management method with the company's target management and performance appraisal, and implement the standardized operation of employees, so as to realize the standardization of the company's overall management.

Third, the scope of application:

All employees of the property management company except cleaning staff, ordering staff and grass-roots personnel.

Fourth, organization and management:

1. The centralized management department of this method is the enterprise management and customer service department of the property company;

2. The main responsibilities of the enterprise management department and the customer relations department are: to be responsible for the control of the whole operation system;

3. Responsible for organizing weekly and monthly inquiry meetings and assisting the general manager in inquiry; According to the actual situation of the company, we will constantly refine and improve the company's 4R implementation and other related systems in the implementation;

4. Management Office Director (Assistant) Responsibilities:

Check, comment and evaluate the daily results/plans and weekly results/plans of each management office;

Be responsible for the publicity and training of 4R system in management office; Assist the information specialist of the customer service department of enterprise management to do a good job in plan management; Responsible for the management of fruit fund revenue and expenditure in the management office.

Verb (abbreviation of verb) Detailed Rules for the Administration of Planned Operation (4R):

1. Requirements for formulating daily, weekly and monthly plans, achievement reports and YCYA instructions.

2. Description of weight ratio:

3. The daily results/daily plan shall be submitted before 8: 30 on the planning day; The weekly planned results shall be submitted before 9: 00 am every Saturday; Submit monthly results/plans before 25th of the current month; Failure to submit or overdue submission will be punished according to the following standards:

Note: the daily plan was not submitted on time. Those submitted before 1 1: 00 in the morning of the same day shall be regarded as late, and those submitted later shall be regarded as not submitted; If the weekly and monthly plans are not submitted on time, they should be submitted before the weekly and monthly meetings. Those that have not affected the inquiry meeting should be submitted late, and those that have affected the inquiry meeting should not be submitted.

4. Submission form requirements: all kinds of reports of directors and above of the company must be submitted in the form of electronic documents, and employees of each management office (with computers) must submit them in the form of electronic documents or employees of each management office (without computers) must submit them in writing to the information Commissioner of the department, who will enter and submit them.

5. Requirements for filling in the plan/result:

Daily, weekly and monthly plan statements must fully describe the key work of the current period, and there must be no evasion or omission. Daily plan must be broken down into weekly plan 100%, and weekly plan must be broken down into monthly plan 100%. The objective (result) description in the report must be valuable, exchangeable and quantifiable (verifiable). YCYA instructions generally emphasize important emergency or non-emergency matters to property companies or functional departments, and relevant responsible persons should complete them on time with good quality and quantity.

6. When the department head makes plans on behalf of the department, it must be the result of full communication, consultation and overall consideration with other relevant departments or personnel. The inquiry sheet meeting of the property company is a goal decomposition and plan approval meeting, and there should be no matters that should be communicated with relevant departments and leaders in advance and discussed at the meeting, which will affect the efficiency of the meeting.

7. The self-reward and punishment commitment of daily plan results and weekly plan results should be determined according to the importance of work events. In principle, the bottom line standards are as follows

8. The target plans of property management companies at all levels must be decomposed step by step. Finally, the planning matters must be clearly defined to the responsible person, and one-on-one responsibility should be established, and the upper level should be responsible for the next level; The daily, weekly and monthly plans and results of the department manager and the director of the management office are managed and assessed by the enterprise customer service department, and the employees under the assistant of each department and management office are managed and assessed by the department manager and director of the management office, and the enterprise customer service department is responsible for spot checks;

9. The target plan should make clear the influencing factors and control measures of each node, and the responsibility should go to people to ensure the smooth realization of the target plan.

10. The completion time and deadline of the target plan must take into account various objective conditions.

Once the completion time and deadline are determined, they shall not be changed in principle, so as not to lead to the disorder of the work plan chain of the whole company.

1 1. If resources are needed to complete the work plan, it must be clearly stated. If the work that needs the support of other departments is not included in the work plan of this department (except daily work), the work plan of this department should be changed immediately and the missing items should be supplemented.

12. Managers with subordinates must check the completion of their direct subordinates' work plans every week, and make comments, guidance, rewards and punishments in time: direct superiors must comment on their direct subordinates' weekly plans and daily plans of their employees at least once a day. Those who do not comment will be fined 5 yuan/person 247; ; The company will impose a fine of at least 10 yuan/time on the management personnel who seriously neglect their duties during the implementation of 4R.

13. The company must hold a weekly inquiry meeting every week (Saturday) and a monthly planning and summary meeting every month (Saturday of the last week of the month) to check and summarize the completion of the previous work, determine the assessment results and approve the work plan for next month. The unfinished work in the early stage is included in the next plan or YCYA instruction list.

14. After the monthly assessment results of the personnel above the supervisor level are determined by the general manager (or vice president), the administrative personnel department shall make records and issue them after the vice president signs and approves them.

15. All employees who fail to complete the plan must pay the fine in time, and the enterprise management and customer service department will double the fine every week and deduct it from the monthly bonus.

16. The property management company will set up an "Executive Star" department award every month to reward 200 yuan for the best department/management office that implements the monthly plan management.

17. Template:

17. 1 daily result/daily plan:

17.2 Weekly Results/Weekly Plan Template:

17.3 month plan template:

Six, the measures shall be implemented as of March 7th, 20xx.