Summary of cleaning work in sales department

Summary of cleaning work in sales department

Time flies and hard work has come to an end. During this time, I believe that everyone is facing many challenges and has gained a lot of growth. It's time to write a work summary. How should I write a work summary? The following is a summary of the cleaning work in the sales department that I compiled for you for your reference, hoping to help friends in need.

Summary of Cleaning Work of Sales Department 1 I joined Bi Ye Property Management Company in August of 20xx, and it has been half a year now. I am mainly responsible for the cleaning of bank outlets, Guodian Park and office buildings, such as recruiting personnel, counting consumables, implementing land requisition and land reclamation, communication and many other management work, which I learned almost from scratch. With the careful guidance and great help of the company leaders, according to the work requirements of our company, we successfully completed a series of cleaning services through the concerted efforts of employees in various jurisdictions in Qi Xin. Here, we will make a simple summary of the situation in the past six months. Summarize experience and lessons, find out shortcomings, and lay a good foundation for next year's work.

First, after half a year's study and practice, I have the following experiences on cleaning work.

First, adjust measures to local conditions and distinguish the key points of work:

According to the characteristics of concentrated personnel and complete supporting facilities in the cleaning area, the cleaning staff are required to understand the basic situation of each floor and master the key points of cleaning. Lobby and bathroom are the places where staff come in and out most frequently, and they are also the places where they get dirty most easily. The focus of cleaning should be on the lobby and bathroom. Especially the urinal and dead angle in the bathroom, so that the urinal is free of dirt and the bathroom is clean and tasteless; The glass must be wiped in place to make the window bright and clean; The ground is clean, dust-free and footprint-free; There are no stains on the wall.

Second, strictly abide by the company's rules and regulations:

It is necessary to operate in strict accordance with the work flow, use cleaning tools and supplies correctly and reasonably, strengthen the ideological style construction of cleaning personnel from the discipline, and regularly check and supervise, so that there are laws to follow and those who violate the law will be prosecuted. Act in strict accordance with the reward and punishment system, reward for good performance, criticize without change, and resign within a time limit. In terms of courtesy management, according to the requirements of Party A and the company, the dressers often check the gfd of employees and solve problems in time.

Three, the company is a whole, to fully cooperate with other departments of the company:

Should actively cooperate with maintenance personnel, timely report the leakage phenomenon to the company and maintenance personnel for timely treatment, so as to avoid causing heavy losses, and do a good job of cleaning after maintenance. When the cleaning department needs to send more staff, actively cooperate and obey management.

Four, can use their affinity to unite every employee, can become one with cleaning staff:

While strictly demanding them, fully mobilize the enthusiasm and initiative of employees, so that employees can correct their service attitude, work conscientiously, be not afraid of being dirty and tired, care more about them in life, help them in time when they are in trouble, solve their worries and concentrate on their work.

Verb (abbreviation of verb) Pay attention to the relationship with Party A:

Good relations with Party A are the basis of our work and convenient for our work. Communicate with Party A's supervisor frequently, solicit Party A's opinions and enhance feelings. Rectify the problems in time and ask Party A to check.

Sixth, do a good job in energy conservation and consumption reduction. When you apply for cleaning products every month, please collect them according to the plan, and don't collect more, so as to save money for the company.

Second, the existing problems

First, professional cleaning knowledge and operation skills are not comprehensive enough. I will continue to learn in my future work and strive to enrich my knowledge, paving the way for the smooth development of my future work.

Second, the management ability should be continuously improved. Due to lack of management experience, many things are not handled satisfactorily. In the future work, we should continue to learn from others, see more, learn more and ask more questions.

Third, energy saving and material reduction are not enough. According to the actual situation of each jurisdiction, gradually standardize the use and management of cleaning products, ensure the careful maintenance of cleaning products, and extend the service life of tools and equipment as much as possible.

Pay attention to saving water and electricity in the responsible area, turn off the lights and water in time, and start from small things.

III. 20xx Work Plan

First, study hard professional knowledge and skills, and constantly improve management ability.

Two, to further improve the work efficiency and quality of cleaning staff, strive for perfection, strengthen supervision and inspection. Improve employees' consciousness and learn to find and solve problems.

Third, in terms of energy saving and consumption reduction, strictly examine and approve the acquisition of materials, eliminate waste, save costs for the company and improve efficiency.

Four, correctly handle the relationship with Party A, correctly handle the relationship with employees, and create a good working environment.

Half a year's work has left me a lot of valuable experience, which is also a fortune on my growth path. However, my work still needs to be improved. In the new year, I will conscientiously sum up past experiences and lessons, carry forward achievements, overcome shortcomings, and devote myself to my work and make greater efforts under the guidance of the head office.

Summary of Cleaning Work in Sales Department 2 Dear Leader:

Hello! I have been employed as the cleaning supervisor of the property department since May 18 this year. Responsibilities: Responsible for daily cleaning, regular disinfection and garbage removal of parks A, B and D, supervision and management, land reclamation and daily sanitation and cleaning services of property office areas and E, F and G received at the end of the year. The wide management scope and scattered personnel have brought great difficulties to the management work, but it has not changed my work enthusiasm, which is both a challenge and a rare opportunity to exercise. The following is the work report since this year:

First, land reclamation.

At the beginning of the work, the focus of the work was land reclamation in the public areas organized by ABD. Due to the tight time and much maintenance work, it has brought great difficulties to land reclamation. Basically, during the whole period, land reclamation and large-scale maintenance work were carried out at the same time, which caused the secondary pollution and repeated cleaning of the completed land reclamation area. The reclaimed water system was not opened until the owner concentrated on it, which undoubtedly had a great impact on land reclamation. However, under the coordination of Manager Wang of the Property Department, after many communications, I contacted the general contractor to transport the large pieces of construction waste as far as possible, and I arranged for a small amount of construction waste to be cleaned up by land reclamation personnel. In addition, I temporarily borrowed fire water for land reclamation through coordination. Daily on-site supervision and inspection, rectification and rework, and item-by-item inspection before the owner goes through the formalities of moving in ensure the smooth completion of land reclamation. At the same time, when EFG Group took over at the end of the year, it was freezing, and most of the time it could not use water, overcoming many difficulties and completing the land reclamation work.

Second, the daily cleaning work management

As grass-roots workers, outsourcing companies generally have problems such as older age, lower education level and high mobility. Because this project is a villa project, the working environment is only a park and a garage, the conditions are relatively bad, and the area under everyone's jurisdiction is also very heavy. In addition to regular in-depth corporate culture training on company background, management system and company leaders, property management companies also have cross-training and cycle training with cleaning company's own work system training. And in the cleaning company to carry out cleaning tools and cleaning skills training, regularly organize oral assessment one by one, to ensure that everyone improves as soon as possible. There are also cleaning staff who pay more attention to their rest and diet during their daily work, contact the engineering department to build a cleaning lounge in the garage, and distribute heatstroke prevention and cooling drugs during the high temperature in summer, so that everyone can work with peace of mind. Since 10, due to the indoor cleaning of the construction party, my property management department has dispatched personnel to clean up the garbage after construction within two months under the condition of tight personnel. 175 times, and cleaned up the construction garbage in public areas for more than 200 times during the maintenance period, which ensured the sanitary requirements of the indoor and public areas before the owner moved in after the construction.

At the same time, combined with the detailed rules of actual work, summarize and constantly modify various cleaning rules and regulations in daily work. It has successively updated the company's cleaning operation instructions, formulated and revised a series of management regulations, detailed rules and specific measures, so that the management division of labor is clear and the responsibility lies with people. According to the field situation, the post division, work flow, responsibilities, safety operation norms, emergency plans and other contents of cleaning personnel were formulated. Similarly, in order to check the work of employees at any time, the supervisor of the outsourcing company fills in the working day report and the cleaning patrol checklist I fill out every day. I combine the daily employee's work performance, problems found and rectification, communication and cooperation with other departments, and work log on a piece of paper, which reduces a lot of paperwork for me and makes up for the current situation that I am the only one in the cleaning department who visits and checks through communication with the security supervisor, the supervisor and the greening supervisor. Understand their work and quality through records and lists, so as to be well aware and well documented, and keep them on file for future reference. Work closely with customer service department to handle two complaints about household cleaning problems and take corresponding measures in time to avoid the recurrence of the same problem. Communicate and cooperate with the staff of the sales office and the club to successfully complete the reception task of the superior leaders.

Third, regular disinfection work.

In the routine disinfection work, the company proposed to purchase drugs and equipment by itself, arrange personnel to collect information and consult professionals, and make a set of operating procedures and a list of drugs and equipment suitable for the current situation of the project, which saved the cost. At the same time, it cooperated with the mosquito killer installed in the garage and the weekly disinfection frequency, and achieved due results, and made written records for archiving. Gradually improved the environmental problem of mosquitoes in the park garage.

Fourth, garbage removal.

Since July 1, the garbage removal company has officially entered the market. In the early stage, it was mainly domestic garbage. With the increase of occupancy of owners and decoration households, the garage of each household has accumulated construction waste, so there is another garbage patrol in daily work. Make a good estimate and contact the wrecker to enter the site in time. Some decoration companies mix building materials with garbage dumps. In order to prevent accidental demolition, I designed a form, which was signed by the demolition personnel and the person in charge of the site. At the same time, I also informed the front desk to contact the owner to ensure double insurance.

Looking back on the work in the past six months, with the help and care of the superior leaders, although some achievements have been made, the preliminary cleaning work of the park and clubhouse has been on the right track. However, there is still a certain gap with the requirements of leaders at all levels of the company, and the management level and communication ability are still lacking. Sometimes things are not calm enough, and sometimes rushing for success will be counterproductive. These shortcomings require me to strengthen my study, guide my work with what I have learned, and strive to repay the trust of leaders with better results.

In the new year, I will strive to do the following with more enthusiasm and positive working attitude:

1. Strengthen the study and improvement of business knowledge and corporate culture, innovate working methods and improve various management regulations.

2. Strengthen communication with the supervisor of the outsourcing company, improve the cleaning service quality and work efficiency, and strengthen training in all aspects.

3. According to the company's regulations, gradually establish and improve the evaluation management system of outsourcing companies to improve the work efficiency of outsourcing companies.

Please supervise and correct the above report.

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