How about property customer service?

Question 1: How about the customer service of residential property? It was particularly difficult for Vanke to work in the property industry before. There is a saying in the industry that it is common to do evil in previous lives. Every day is beautiful. If possible, it is recommended not to work in the property. Hearing aid fitters haven't done it and can't say it.

Question 2: How about the job of property customer service? In this employment situation, having a job is already very good. In addition, the customer service work of the property management company is also very good. As the saying goes, 360 lines is the best.

No matter what you do, you need to work hard to do it well.

Step by step is better.

Question 3: How about the customer service in the sales department? I am a man. Is this appropriate? Men and women are the same in this job, but there are too many things in this job, unlike the aunt of the neighborhood Committee. There are many small things. If you have patience, you can try.

Question 4: I am a property customer service specialist, but how to do this position well depends entirely on the owner.

Question 5: How is the job of the property customer service supervisor?

If all the hardware in the hotel is all right,

That job was relatively easy,

The salary is about 5 thousand, depending on the local environment.

If the hardware of the property is not good,

It is troublesome to receive complaints from the owners every day.

First of all, this job must have a good temper and good patience.

Question 6: How can the property customer service achieve 8-hour working system and normal working hours? However, if it is a new project, it is usually busy in the early stage and has to work overtime.

Question 7: How do girls do property customer service? What is the responsibility of the customer service center?

1. Follow the service principle of "owner first, service first" and serve the owner and customers wholeheartedly with the work spirit of "strict requirements and conscious dedication", and handle the complaints, help and consultation of the owner in a timely and effective manner.

2. Warm reception and thoughtful service. Be patient when answering the phone, fill in the owner's complaint records for repair, help and consultation, which should be standardized, concise and clear, and all records should be registered, handled and properly kept in time.

3. Responsible for the owner's check-in procedures, owner's key management, owner's data collation, and house quality problem rectification and tracking.

4. Responsible for the owner's check-in procedures and registration, and regularly sort out the household information of the community.

5. Responsible for the owner's house decoration procedures and decoration passes (including charging, registration, filling, remarks, settlement, etc.). ).

6. Be responsible for answering the phone, filling in the "Work Record of Service Center", forwarding the "Maintenance Sheet" to the relevant personnel of the Engineering Department for signature, tracking and implementing related matters, and feeding back information to the owner in time.

7. Be responsible for keeping the duty records and handover records of the service center, recording the complaints and suggestions of the visiting owners, and making a return visit record in time as stipulated by the company.

8. Be responsible for receiving and handling the telephone and email complaints of the owner and the opinions and complaints of the owner on the website.

9. Be responsible for visiting the owner regularly and soliciting opinions from the owner.

10. Responsible for handling the parking space rental procedures in the community.

1 1. Responsible for the property handling and release procedures of the community owners.

12. Responsible for collecting management fees, decoration fees, parking space rent and other fees.

13. Responsible for the management of the floating population in the community.

14. Responsible for the planning and implementation of community cultural activities, and create a community cultural atmosphere in the community.

15. Provide various special and special convenience services for the owners of residential quarters to meet their needs.

16. Complete other tasks assigned by the management office manager.

If you go through the check-in and decoration procedures, you should pay attention to:

Occupational aspect

Information required by the owner for handling the handover procedures:

Copy of the house purchase contract (agreement) (original inspection); Copy of the owner's ID card or passport (original inspection); If the company purchases, it shall also submit a copy of the business license (original inspection), a copy of the legal representative's certificate (original inspection), a power of attorney of the legal representative and a sample of the official seal; Notice of taking over the house; Payment receipt; Unpaid house payment and the amount required to be collected in the Notice of Receiving House; One color photo of the owner and family members 1 inch. If you entrust others to handle it, you should also bring the following documents: the owner's power of attorney should be signed by the owner; Original and photocopy of the owner's ID card or passport; Original and photocopy of agent's ID card or passport.

House Acceptance: The service personnel fill in the Property Acceptance Sheet according to the Notice of House Acceptance Procedures provided by the owner. Take the property acceptance form to lead the owner or owner's client to the site to inspect the house. After the acceptance of the owner, the service personnel of the management office will make a record on the property acceptance form, and at the same time record the indoor water, electricity and gas meter readings, and ask the owner to confirm whether he agrees to hand over the house. Both parties will sign in the management office and keep it in the owner's folder. If the owner thinks that there is a quality problem in the house, the owner will fill in the record form of the house rectification project so as to contact the developer for rectification.

Handover matters: one copy of the property acceptance is filed, and the other copy is kept by the owner for signing the agreement. For example, the owner's temporary management statute, the convention on spiritual civilization construction, and the regional fire prevention responsibility book. Distribute the owner's manual, house use manual, house quality guarantee and other materials to the owner, and ask the owner to sign for it. Fill in the owner's file information, and keep a copy of the owner's ID card and photos of the owner's family members. The owner shall stamp or sign in the box (4) of the house acceptance procedures and hand it over to the property management company for preservation. The management office of the property management company will deliver a full set of keys and related materials to the owner, and fill in the owner's information distribution registration form and house acceptance form in time, and ask the owner to confirm and sign, and the management office will keep it.

After handling the handover procedures, the service personnel shall mark the delivered houses on the owner's household list; Put the copy of the owner's ID card, photos, house acceptance procedures, property acceptance list, owner (household) basic information registration form, owner information distribution registration form and other materials into the owner's portfolio and input them into the computer. The owner's file management can be found in the property file management process.

Decoration:

Property owners to declare housing decoration, should fill in the "decoration declaration form"; And submit the relevant certification documents of the property owner to the residential property management office. The valid documents of the property owner are as follows: the purchase contract; Purchase payment voucher; Identity card; Property certificate >>

Question 8: Is the property customer service in the community easy to do? What's the average salary? Is this job good or not? Property customer service needs to have a strong psychological endurance. The work of customer service includes: notice of repossession, notice of inspection and maintenance, notice of maintenance progress, collection of property management fees, daily maintenance records, handling of maintenance notices, complaints from owners, feedback of complaints, follow-up of results, and external contact (public departments). In short, the salary is not high, but it will be very annoying.

Question 9: How does the property customer service greet the owner? Hello!