Is it useful to call 12345 to complain about residential property?

Generally speaking, it is useful to call 12345 to complain about residential property. After the complaint 12345, the staff will receive, solve and pay a return visit to try their best to solve your troubles. At the same time, you can also communicate with the local neighborhood Committee, and the neighborhood Committee will coordinate the relationship between the property and the owner. If the property is still not rectified, the owner can also complain to the Housing Authority. When the number of complaints increases, the Housing Authority will actively deal with it. It should be noted that relevant information and evidence should be prepared before the complaint, otherwise it will be groundless.

What are the scope and responsibilities of residential property management?

1. Handling of community-related public affairs.

2. Maintenance of public greening in residential areas. Before handing over the house, the developer promised the owner how much the green area of the community would reach, so the management and maintenance were also carried out by them.

3. Inform and explain in detail the relevant purposes of residential property fees. As the payer of the property fee, the owner has the right to know the usage of the property fee.

4. Maintenance and protection of the public environment in the community, including the maintenance of garbage cans, ground and green plants in the community.

5. Discourage and inform the uncivilized behavior of the community, promptly discourage the uncivilized behavior of the community property, and maintain the image of the community.

6 services and obligations stipulated in the signed property management contract.

7. The maintenance and management of public facilities in residential areas need to ensure the normal operation and use of all equipment in residential areas, and problems need to be repaired in time.

What evidence do you need to complain about the property?

The evidence needed to sue the property has the basic information of the property company; The identity certificate of the legal representative or person in charge; Identification certificate of the owner; Evidence of property omission, such as audio and video recordings, witness testimony and other evidence; And property management contracts.

Legal basis: Article 32 of the Regulations on Property Management stipulates that enterprises engaged in property management activities have independent legal personality. The State Council construction administrative departments shall, jointly with relevant departments, establish a joint incentive mechanism for trustworthiness and a joint disciplinary mechanism for dishonesty, and strengthen the integrity management of the industry. Article 34 The owners' committee shall sign a written realty service contract with the realty service enterprise selected by the owners' congress. Property service contracts shall stipulate property management matters, service quality, service fees, rights and obligations of both parties, management and use of special maintenance funds, property management premises, contract term, liability for breach of contract, etc.