Job Recruitment Website - Property management - In the satisfaction survey, the owner said that the property manager changed frequently. How to explain to the owner?

In the satisfaction survey, the owner said that the property manager changed frequently. How to explain to the owner?

Apologize first, then explain why. In the satisfaction survey, the owner said that the property manager changed frequently. When the owner explained it, he apologized to the owner first, and then explained the reasons for the frequent change of the property manager, hoping to get the owner's understanding. For example, we apologize for the frequent replacement of property managers in order to provide better services to owners and meet their various needs.