How to use modern information platform to carry out grid management service

First, it is difficult to classify events. The composition of residential areas is relatively complex, with residential areas, permanent units and commercial outlets interlaced, many old residential areas and high mobility of personnel. Judging from the summary of the reported problems, it has covered all eight grids in the jurisdiction, focusing on four aspects: street environmental sanitation, residential property management, residents' contradictions and disputes, and building safety hazards, among which the problem of garbage removal is particularly prominent. The grid is intertwined and the problems are complex and diverse, which makes it difficult to belong to the same grid and department when summarizing events, and it is difficult to define, classify and implement them, which has become an important issue when summarizing and submitting events.

Second, the division of responsibilities is not clear. The problems reflected by grid administrators not only involve the single functional department of streets and communities, but also cover all functional departments of streets and communities and related service windows. Many problems need to be solved through consultation with relevant departments. However, the grid service management has just started, and the related responsibility system is not perfect, which leads to unclear division of responsibilities and complicated information events, which makes the problem solvers unclear, unclear and not deep. Who will solve the problem, at what level, what kind of problems should be solved by the community itself, and what kind of problems should be reported to the street and district headquarters office. These need to be further explored and implemented in practice.

Third, it takes a long time to solve the feedback. At present, the problems reflected by Huo Xing Lane community mainly go through three processes: grid administrator recording, community special work summary and office mail sending, and four links: grid administrator, community special work, street grid service management command center and district command office. In other words, the report, solution and feedback of a big problem often need to go through two stages (report stage and solution stage), three processes and four links, which makes the process of problem solving and feedback long, multi-link and time-consuming, which hinders the speed of problem solving and the improvement of work efficiency.

Whether the above problems can be solved in time is not only the key to whether the grid service management of streets and communities can be practical, detailed and refined, but also an important guarantee for innovating social management and truly serving the people. To this end, the street, together with all parties, constantly explores effective working methods in practice and puts forward the following solutions to further improve the efficiency of community grid service management:

The first is to improve the submission method. Simplify the way of information submission. Make full use of modern technology, through the telephone, network, OA office system and other platforms, to carry out multi-channel and all-round information submission to avoid delay in submission. Clarify the content of information submission. In the process of classification and summary, the content of the problem should be briefly described, the specific position and orientation of the grid where the problem is located should be clearly marked, and at the same time, what relevant departments at the higher level need to cooperate to solve it to avoid repeated submission. Implement the submitting and receiving personnel. Information submission should strictly implement the receiving and feedback system, clarify the person in charge of each information event, and ensure that "everything has an echo and everything has a landing".

The second is to improve the functional system. Gradually establish and improve the four-level management system of district, street, community and grid, clarify the responsibility system of grid party branch, grid party group and grid administrator, give full play to the work responsibilities of street grid service management command center, improve the supervision and inspection system, and implement the responsibility to people and refine it to people. Give full play to the advanced role of party member, give full play to the subjective initiative of grid administrators and community professionals, mobilize the enthusiasm and enthusiasm of old party member and enthusiastic residents in the area to participate in social management, and ensure the "three implementations" of systems, personnel and services.

The third is timely communication and coordination. Make full use of district, street and community information platforms, improve the communication and coordination mechanism, and give timely feedback to solve the situation. We should often go deep into the grid to understand the needs of the masses, form records and reports, discuss good experiences and good practices in line with the actual situation of streets and communities through exchange meetings and Council meetings, strive to improve the efficiency of community grid service management, do practical things for the masses in a down-to-earth manner, and win the understanding, trust and support of residents.