Customer service agreement

An agreement is a written material signed by two or more partners in social life to protect their legitimate rights and interests after reaching an agreement through consultation. The following is a sample customer service agreement for your reference!

Model Customer Service Agreement 1 Party A: _ _ _ _ _ _ _

Party B: _ _ _ _ _ _

Party A and Party B shall, in accordance with the Contract Law and relevant regulations, explore the market for * * * and provide after-sales service for _ _ _ _ _ _ _ _ _ brand products on the principle of equality, mutual benefit, sincere cooperation and common development. Party B shall undertake after-sales service while distributing Party A's products. Through consultation, both parties reached the following agreement on the after-sales service of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

I. Responsibilities and Rights of Party A

1. Be responsible for providing product maintenance accessories and related technical materials to Party B (travel expenses during the training period shall be borne by Party B, and accommodation shall be provided by Party A).

2. Formulate and provide Party B with the maintenance cost standard. ..

3. Check the service quality of Party B at any time. If Party B's service quality cannot meet Party A's requirements, Party A may ask Party B to replace the after-sales service personnel or refuse to pay the maintenance fee.

4. Party A shall provide technical support for Party B to repair the products that Party B cannot repair.

Two. Responsibilities and obligations of Party B

1. A _ _ _ _ _ _ product after-sales service organization must be established, equipped with qualified maintenance personnel, equipment and service places.

2. Determine the person in charge of maintenance and full-time maintenance personnel, and provide Party A with the after-sales service address and telephone number. If there is any change, Party A shall be notified ten days in advance.

3. Party B must provide maintenance services for _ _ _ _ _ _ _ _ _ brand products in the distribution area, and shall not refuse to provide maintenance services for _ _ _ _ _ _ _ _ _ brand products not sold by Party B in the distribution area. In case of special circumstances, Party A shall be contacted and negotiated in time.

4. Accept the guidance and supervision of Party A, timely record the maintenance information in detail according to the format of monthly after-sales maintenance report provided by Party A, and fax it to Party A within three days of the following month.

Third, the settlement of maintenance costs.

1. Party A takes% of Party B's quarterly payment as Party B's quarterly special maintenance fee, which shall be settled once a month, accumulated monthly and settled quarterly. At the time of quarterly settlement, if the actual quarterly maintenance cost of Party B exceeds _ _% of the quarterly payment, Party B shall pay the excess to Party A in the current quarter. On the other hand, it will be moved to the next quarter, and the year-end balance can be moved to the next year, which is not used as a payment deduction.

2. This fee is dedicated to Party B's maintenance materials and other maintenance expenses.

3. The charging standard of all maintenance materials shall be determined by Party A. When Party B receives the maintenance parts, it can directly supply them within _ _% of its quarterly payment, and Party A will charge Party B the corresponding excess fees according to the charging standard of maintenance materials.

4. If the business contract between Party A and Party B is terminated, Party B's after-sales service obligation (within one year from the date of product sales) still exists. Party B may transfer the obligation of after-sales service to Party A, and both parties shall settle the corresponding maintenance expenses.

Fourth, the application and return of maintenance parts

1. In order to avoid untimely supply of spare parts and ensure timely maintenance, Party B shall plan to collect spare parts and establish a list of commonly used spare parts.

2. Party B can fill in the spare parts preparation form every month and apply for spare parts from Party A, and Party A will send them to Party B accordingly. Party B will bear the transportation difference caused by emergency spare parts (such as EMS, express train and air freight).

3. The spare parts collected by Party B shall be charged according to the maintenance charging standard set by Party A, and Party A shall check with Party B after making monthly statistics.

Verb (abbreviation of verb) rules and procedures for returning goods

1. Party A provides Party B with one-year warranty service (calculated from the date when the products are sold to customers), and does not provide return service. Party B's additional commitments to consumers shall be fulfilled by itself.

2. Party B shall timely accept the products within seven days after receiving the goods. If any damage is found (excluding damaged packaging and wet products, etc.). ) Not caused by transportation or quality problems, it belongs to bad unpacking. Party B shall first repair the products with poor unpacking (the maintenance expenses shall be borne by Party A). If the product cannot be repaired, Party A can apply for a return, and the freight shall be borne by Party A. ..

3. Within fifteen days after Party B sells Party A's products to customers (the date of sale is subject to the product receipt and sales invoice), if the products have quality problems, they are inferior in quality. Inferior products shall be repaired by Party B first (the maintenance expenses shall be borne by Party A). If the product cannot be repaired, Party A can also apply for a return, and the freight shall be borne by Party A. ..

4. Except for the above-mentioned poor unpacking or poor quality, Party B shall bear the return freight and product renovation expenses of all returned or repaired goods during the warranty period, and deduct them from Party B's special maintenance expenses ... The freight returned to Party B after product maintenance shall be borne by Party A. ..

5. All round-trip freight and product renovation expenses for goods returned or repaired outside the warranty period shall be borne by Party B and deducted from Party B's special maintenance expenses. ..

6. When Party B needs to repair or return goods under special circumstances, it should first submit a written application to Party A with a detailed list, and then it can be carried out with Party A's consent ... Party A can refuse to accept the return goods (including repairs) without Party A's permission, and the losses caused thereby shall be borne by Party B. ..

7. All goods returned by Party B to Party A shall be packed completely and kept clean; Party A may refuse to accept the goods with messy and incomplete accessories. If Party B fails to provide the return form or the return form is unknown, the amount of return shall be subject to the amount actually paid by Party A. ..

The validity of this contract with intransitive verbs.

Starting from _ _ _ _ _ _ _ _

Seven. Method of dispute settlement

If there is any dispute within the validity period of the contract, both parties can solve it through consultation and supplement the agreement; If negotiation fails, a lawsuit may be brought to the Xiamen Municipal People's Court.

Eight. This agreement is made in duplicate, one for each party, and shall come into force after being signed and sealed by both parties.

Company of Party A (seal): Company of Party B (seal): _ _ _ _ _ _ _ _

Representative: _ _ _ _ _ _ _ _ Representative: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Date: _ _ _ _ _ _ _ _ _ _ _ _ Date: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Model Customer Service Agreement 2 Customer (hereinafter referred to as Party A): Owners Management Committee/Real Estate Development Company.

Trustee (hereinafter referred to as Party B): property management company.

according to

Article 1 Basic information of the property

Location:No.: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Building area: _ _ _ _ square meters; Residential _ _ _ _ square meters; Property type: _ _ _ _ _ _ _ (residential area or group, office building, commercial and residential building, industrial area, other/low-rise, high-rise, super-high-rise or mixed).

Article 2 Entrust management matters

1. Maintain, conserve and manage the components used in the main building (floors, roofs, beams, columns, internal and external walls and foundations, external walls, stairs, corridors, hallways, equipment rooms, etc.). ).

2. Maintenance, maintenance, management and operation services of main building facilities and equipment (sewers, downpipes, garbage lanes, chimneys, lighting, antennas, central air conditioners, heating trunk lines, heating boiler rooms, pressurized water supply equipment, power distribution systems, fire-fighting facilities and equipment in buildings, elevators, reclaimed water systems, etc.). ). Model service contract.

3. Maintenance and management of municipal public facilities (roads, outdoor water pipes, septic tanks, ditches, pools, wells, greening, outdoor pump houses, street lamps, bicycle sheds and parking lots) within the red line of this property planning.

4. Maintenance, conservation and management of supporting service facilities (tennis courts, swimming pools, commercial outlets, etc.) within the red line of this property planning.

5, public * * * environment (including public * * * venues, buildings * * * with parts) clean and sanitary, garbage collection, pickup.

6. Transportation, vehicle driving and parking.

7. Cooperate with and assist local public security organs to carry out security monitoring, patrol and other security work (excluding personal and property insurance custody responsibilities).

8. Community cultural and recreational activities.

9. Property and property management documents and materials;

10, other matters managed by the property management company as stipulated by laws, regulations and policies;

Article 3 Term of Contract

The term of this contract is _ _ _ _ years. Model service contract. Starting from _ _ _ _ _ _ _ _

Article 4 Rights and obligations of Party A

1. Negotiate the annual management plan, annual expense budget and final accounts report with the property management company;

2. Supervise and inspect the management of Party B, and conduct a comprehensive assessment once a year. If Party B's mismanagement causes great economic losses or management mistakes, it has the right to terminate the contract after being confirmed by the property management department of the municipal government;

3. Entrust Party B to deal with violations of property management laws, regulations, policies and owners' conventions, including ordering to stop illegal acts, demanding compensation for economic losses and payment of liquidated damages, and cutting off water and electricity for those responsible for failing to pay or pay relevant fees without reason or refusing to correct illegal acts. Measures to urge payment and reform;

4. Within _ _ _ _ days from the effective date of this contract, Party A shall provide Party B with _ _ _ _ _ square meters of business premises, and Party B shall rent out the business at the rate of _ _ _ _ yuan per square meter per month, and the income shall be used to subsidize the maintenance and management expenses of this property according to regulations and policies.

5. Party A shall provide Party B with _ _ _ _ _ _ _ _ copies of the contract.

① Free use.

② The rent is based on the standard of RMB per square meter of construction area per month.

6. Party A shall, within one day from the effective date of this contract, provide Party B with all the property and property management archives of this property (project completion data and residential user data). ) and take it back when Party B's management expires;

7. Party B shall not interfere with Party B's management and business activities according to laws or the provisions of this contract;

8. Be responsible for handling all kinds of disputes not caused by Party B;

9. Assist Party B in property management, publicity, education and cultural activities;

10. Other responsibilities assumed by Party A as stipulated by laws and regulations.

Article 5 Rights and Obligations of Party B

1. According to the relevant laws, regulations and policies and the provisions of this contract, formulate various management measures, rules and regulations and detailed rules for the implementation of this property, and independently carry out various management and business activities, but shall not damage the legitimate rights and interests of most owners (residents) and obtain improper benefits.

2, according to the national and local property management service charges, according to the service items and service content for property management. Service depth, calculate the charging standard of property management services, and provide Party A with the basis for calculation, and charge in strict accordance with the charging standard agreed in the contract, and shall not increase the price without authorization, and shall not only charge no service or charge more for less service.

3. Be responsible for compiling the annual maintenance plan and major and medium-sized maintenance plan of the house and ancillary facilities and equipment, and Party B will organize the implementation after the consent of both parties.

4. Have the right to deal with violations of the owners' convention and property management laws and policies according to laws and policies, this contract and the owners' convention;

5. Have the right to hire a franchise company to undertake the special management business of this property and pay the fees, but not to transfer the overall management responsibility and interests to other people or units, and not to contract important special business to individuals;

6. Accept the supervision and guidance of zhèng fǔ incarnation property management department and relevant departments, and accept the supervision of Party A and the owner;

7. At least once every 3 months, the management fee revenue and expenditure accounts shall be announced to all owners.

8. Do not occupy or change the public facilities of this property without authorization. If it is necessary to rebuild, expand and improve the supporting projects of the property, it must be approved by Party A and relevant departments before implementation;

9. Establish the property management files of this property, and be responsible for recording relevant changes in time;

10, to carry out effective community cultural activities and convenience services;

1 1. When this contract is terminated, Party B must hand over all the properties originally entrusted for management, various management files, financial data and other materials to Party A; Public property transferred to this property, including assets accumulated by management fees and public income; Party A has the right to entrust a professional audit institution to conduct financial audit on the management and financial status of the house.

12. Do not assume the obligation of keeping and insuring the personal and property of the owner and non-owner users (unless otherwise agreed in the special contract).

Article 6 Management objectives

Party B shall formulate the "management sub-standards" (working standards and assessment standards for various repairs, maintenance and management) of the property according to the management matters entrusted by Party A, and take them as necessary annexes to this contract after consultation with Party A. The management standards promised by Party B within the year after this contract comes into effect; Meet the management standards during the year and obtain the certificate issued by the competent government department.

Article 7 Service fee management

L The management service fee of this property shall be implemented according to the following items:

(1) is charged to the owner (residential user) according to the standard stipulated by the government, that is, RMB _ _ _ _ yuan per square meter of construction area per month.

(2) Charge the owner (residential user) according to the standard negotiated by both parties, that is, RMB _ _ _ _ _ yuan per square meter of construction area per month;

(3) Party A shall pay Party B directly according to the unified standard, that is, RMB per square meter of construction area per year (month); Terms of payment: _ _ _ _ _ _ _ _; Mode: _ _ _ _ _ _;

2. The adjustment of management service fee standard shall be carried out according to the following items:

(1) According to the standards set by the government;

(2) increasing by _ _ _% every year;

(3) according to the annual _ _%;

④ Adjust according to the price fluctuation range announced by the local government every year;

⑤ Adjust according to the standards agreed by both parties;

3. Party B adopts the cost accounting method for the maintenance and other special services of the self-use parts and equipment of the property owners and users, and collects them according to the actual expenses; However, Party A has the right to review and supervise the above-mentioned charging items and standards of Party B. ..

4. Party B shall propose a plan for the maintenance, conservation and transformation of the same parts of the * * * building (ontology) and the facilities and equipment used in * * *, which shall be implemented after consultation between both parties, and the required funds shall be paid in the building ontology maintenance fund according to regulations. The collection of housing maintenance funds shall implement the guiding standards of the property management department of the municipal government. Party A has the obligation to urge the owner to pay the above sum and cooperate with the maintenance.

5. The special fund for the public facilities of the house is RMB Yuan only, which shall be put in place by Party A in time according to the provisions of laws and policies to ensure the renewal and major maintenance expenses of the public facilities of the house.

6. The upfront management fee for Party B to take over the property is RMB yuan, which shall be implemented according to the following items:

① Party A shall pay Party B within days from the effective date of this contract;

② It shall be borne by Party B;

(3) pay the cost.

7. If the house is vacant due to Party A's responsibility and management expenses are incurred, it shall be handled according to the following terms:

① Party A shall bear the management expenses of all vacant properties, that is, RMB per square meter of construction area per month;

② Party A shall bear _ _ _% of the above management expenses;

Article 8 Reward and punishment measures

1. If Party B fully completes the management objectives stipulated in this contract, Party A will reward Party B in the following circumstances:

2. If Party B fails to achieve the management objectives stipulated in the contract, Party A will punish Party B according to the following circumstances:

3. After the expiration of the contract, Party B may participate in the management bidding of Party A, and obtain the management right in priority under the same conditions, except that the bidding qualification or priority management qualification is cancelled according to laws, regulations, policies or regulations of the competent department. Party B has fulfilled all contractual responsibilities and achieved excellent management performance. Most owners have responded well and can renew their contracts directly without participating in the bidding.

Article 9 Liability for breach of contract

1. If Party B fails to achieve the specified management objectives or directly causes economic losses to Party B due to Party A's reasons, Party A shall compensate Party B accordingly; Party B has the right to request Party A to rectify and terminate the contract within a time limit.

2. If Party B fails to achieve the management objectives or directly causes economic losses to Party A, Party B shall compensate Party A for the corresponding losses. Party A has the right to require Party B to rectify and terminate the contract within a time limit.

3. If a major accident is caused by the quality of Party A's houses, facilities and equipment or installation technology, Party A shall be responsible for the aftermath. If a major accident is caused by Party B's mismanagement or improper operation, Party B shall bear the responsibility and be responsible for the aftermath. (The direct cause of the accident shall be subject to the appraisal conclusion of the relevant government departments)

4. If Party A and Party B obtain the right to operate by unfair competition, or cause the other party to lose the right to operate, or cause the other party's economic losses, they shall bear all responsibilities.

Article 10 Other matters

1. Both parties can modify, change or supplement the terms of this contract, and sign a written supplementary agreement, which has the same effect as this contract.

2. Upon the expiration of the management stipulated in the contract, this contract will be terminated naturally. If both parties renew the contract, they shall submit written opinions to the other party six months before the expiration of the contract.

3. During the execution of this contract, if the contract cannot be performed due to force majeure, both parties shall not be liable for breach of contract, and shall negotiate and solve it in time according to relevant laws and policies.

4. In case of any dispute during the performance of this contract, both parties shall settle it through negotiation. If negotiation fails, it shall be submitted to the property management department for mediation. If mediation fails, it shall be submitted to Shenzhen Arbitration Commission for arbitration according to law.

5. The annexes to this contract are an effective part of this contract; In this contract and its annexes, the words filled in the blank part have the same effect as the printed words.

Matters not covered in this contract, its annexes and supplementary agreements shall be implemented in accordance with relevant laws, regulations and policies of People's Republic of China (PRC).

6. The original contract and its annexes are made in triplicate, one for each party and the property management department (for the record), which have the same legal effect.

7. This contract shall come into effect as of the date of signature.

Signature of Party A: _ _ _ _ _ _ Signature of Party B: _ _ _ _ _ _

Legal representative: _ _ _ _ _ _ Legal representative: _ _ _ _ _ _ _

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Model customer service agreement: three parties to this contract

Customer (Party A):

Intermediary (Party B):

According to the Contract Law of People's Republic of China (PRC) and relevant laws and regulations, the Principal and the Intermediary have reached the following agreement on the agency of house leasing on the basis of equality and voluntariness:

Article 1 Entrusting matters

Party A entrusts Party B to find a house that meets the following conditions for its intermediary within the entrustment period (please tick the necessary conditions, circle the reference conditions, and underline the unselected conditions), and assist it to sign a house lease contract with the lessor:

Location: _ _ _ _ _ _; Building is _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ No decoration □; General decoration □; Fine decoration □; Security door □; Cable TV interface □; Air conditioning □; Natural gas □; Gas □; Central heating □; Floor heating □; Water heater □; Telephone □; Television □; Refrigerator □; Washing machine □; Up and down water □; Furniture □ _ □; Floor: _ _ □; Structure: _ _ _ _ _ _; Orientation: _ _ _ _ _ _; Building area: _ _ _ m2□; Monthly rent standard: _ _ _ _ _ _ yuan □; Lease term: _ _ _ _ □; Purpose of the house: _ _ _ _ _ □;

Property ownership: _ _ _ _ _ _

Other conditions: _ _ _ _ _ _

Party B shall also provide the following services: _ _ _ _ _ _ _.

Article 2 Term of entrustment

From _ _ _ _ _ to _ _ _ _ _.

If intermediary services are still needed beyond the above period, both parties shall sign an intermediary contract separately or extend the entrustment period of this contract in writing.

Article 3 On-site inspection of houses

Party B shall accompany Party A to inspect the house on site.

Party B shall make a written house inspection record, listing the specific address, inspection time and other matters of the house. The house inspection record shall be signed by Party A, and each party shall hold one copy.

If the house found by Party B for Party A does not meet the necessary conditions proposed by Party A or Party A does not meet the special requirements proposed by the lessor, Party A has the right to refuse to sign and pay the house inspection fee.

Article 4 Obligations of Party A

(a) should produce ID card _ _ _ and other true proof of identity;

(2) Provide necessary assistance and cooperation to Party B's intermediary activities;

(3) Keep the house information provided by Party B confidential;

(4) During the entrustment period and within _ _ days after the expiration of the entrustment period, it is not allowed to conduct private transactions with the lessor introduced by Party B..

Article 5 Obligations of Party B

(a) should produce a business license, real estate brokerage qualification certificate and other legal business qualifications;

(II) Party B shall try its best to complete the matters entrusted by Party A, find a house for Party A according to the conditions set forth in Article 1 of this contract, report the handling situation to Party A truthfully in time, provide services such as liaison, assistance and matchmaking for Party A to see the house and sign the house lease contract with the lessor, and facilitate the establishment of the house lease contract between Party A and the lessor;

(3) Party B shall ensure that the house information provided to Party A has been verified in advance and Party A meets the special requirements put forward by the lessor;

(4) Party B shall not provide false information, conceal important facts or maliciously collude with others to harm the interests of Party A;

(5) Keep Party A's economic situation, personal information and business secrets;

(6) Party B shall ensure that the lessor introduced to Party A holds the house ownership certificate or other proof of the right to rent the house according to law, as well as identity certificates such as ID card and business license; Ensure that the property right of the rented house is clear, and there is no ownership dispute or other rights dispute;

(7) If the house inspection fee, commission or intermediary activity fee is charged, a legal and standardized bill for the fee shall be issued to Party A;

(VIII) After the signing of this contract, Party B shall not charge Party A any prepaid fees in any form.

Article 6 Completion of Entrusting Matters

Article 7 Fees and Commissions

(1) See the room rate

Room rate refers to Party B's company.

Actual expenses incurred in viewing the house with Party A 。

Party A shall bear the expenses for house inspection. The house inspection fee is _ _ _ yuan each time. Party A can pay the house inspection fee of _ _ _ _ _ yuan at one time, and can inspect the house for _ _ _ _ _ times.

If Party B completes the entrusted matters, Party A will pay the house inspection fee as commission.

(2) Commission

Commission refers to the remuneration due to Party B after completing the entrusted matters.

If Party B completes the entrusted matters, Party A shall pay Party B a commission of% of the actual monthly rent.

The commission shall be paid within days after Party A signs the house lease contract with the lessor.

Payment method of commission: cash □; Check □; ____.

If the entrusted matters are not completed or not completed within the entrusted period, Party B shall not ask for commission.

(3) Fees for intermediary activities

Agency expenses refer to the necessary expenses actually paid by Party B to complete the entrusted matters (excluding house inspection fees and commissions).

If Party B completes the entrusted matters, the expenses of intermediary activities shall be borne by Party B. 。

If Party B fails to complete the entrusted matters intentionally or negligently or fails to complete the entrusted matters within the entrusted period, Party B may require Party A to pay the necessary and reasonable expenses for intermediary activities. If Party B requires Party A to pay the above fees, it shall truthfully state, issue relevant bills and give a reasonable explanation. Party B shall not charge Party A any other fees (deposit, information fee, etc.). ) except room rate, commission and intermediary activities.

Article 8 Sub-entrustment

Where Party B entrusts all or part of the entrusted matters to a third party, it shall obtain the consent of Party A in advance.

Article 9 Conditions for Termination of this Contract

Both parties can terminate the contract through written negotiation.

Article 10 Liability for breach of contract

(1) If Party A violates the confidentiality obligation, it shall pay the liquidated damages according to the standard of _ _ _ _ _ _;

(2) If Party A and the lessor introduced by Party B reach a private transaction within the time limit stipulated in Article 4 of this contract, they shall pay the liquidated damages according to the standard of _ _ _ _ _ _ _ _ _ _, and Party B is still entitled to the agreed commission;

(3) If Party A fails to pay the house inspection fee, commission and intermediary activity fee as scheduled, it shall pay liquidated damages according to the standard of _ _ _ _ _ _ _;

(4) If Party B violates the confidentiality obligation, it shall pay the liquidated damages according to the standard of _ _ _ _ _ _ _;

(5) If Party B fails to do its best, it shall not ask Party A to pay the house inspection fee, commission or intermediary activity fee;

(VI) If Party B provides false information, conceals important facts or colludes maliciously, it shall not only refund the house inspection fee, commission and intermediary activity fee, but also pay liquidated damages according to the standard of _ _ _ _ _ _. In addition to paying the liquidated damages as agreed, Party A shall also compensate the losses other than the liquidated damages.

(VII) If the lessor introduced by Party B to Party A does not have the property ownership certificate or other proof or identity certificate of legally enjoying the right to rent the house, or the introduced house has any ownership dispute or any other right defect, in addition to returning the house inspection fee, commission and intermediary activity fee already collected, it shall be paid as _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Article 11 Measures for Settlement of Contract Disputes

Disputes arising under this contract shall be settled by both parties through negotiation or application for mediation; If negotiation or mediation fails, it shall be settled by the following method (only one of the following two methods can be selected):

(a) submitted to the Arbitration Commission for arbitration;

(2) bring a lawsuit to the people's court with jurisdiction according to law.

Article 12 Other agreed matters

Article 13 This contract is made in duplicate, with each party holding one copy. This agreement shall come into force after being signed and sealed by both parties.

Article 14 Once this contract comes into effect, it is legally binding on both parties. Both parties may amend the contents of the contract through consultation or make supplementary provisions on matters not covered in the contract. Amendments or supplementary clauses shall be made in written form and have the same effect as this contract.

Article 15 Under the premise of not violating national laws, regulations and local regulations, relevant clauses of this contract are formulated. Where national laws, regulations and local regulations have special provisions on the qualifications and qualifications of principals, intermediaries and lessors, such provisions shall prevail.

Party A (official seal): _ _ _ _ Party B (official seal): _ _ _ _ _

Legal representative (signature): _ _ _ _ _ Legal representative (signature): _ _ _ _ _

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _