Which department should I complain about the expensive property?

Property services companies, owners' committees or relevant government departments make complaints to safeguard their rights and interests.

I. Complaining to the realty service enterprise

First of all, you can complain to the enterprises that provide property services. You can report the problem of high property fees to the customer service department or the management of the property management company by telephone, e-mail or written letter. When making a complaint, I suggest you list the property fees in detail, explain why you think the fees are too high, and provide relevant evidence or basis. The property management company shall promptly handle your complaints and give reasonable explanations or adjustment measures.

Second, reflect to the owners' committee.

If there is an owners' committee in your community or building, you can also reflect the problem of high property fees to it. As the representative of the owners, the owners' committee has the right to supervise and manage the fees charged by the property service enterprises. You can submit a written complaint to the owners' committee and attach relevant evidence. The owners' committee will investigate your complaint and negotiate with the property service enterprises to find a reasonable solution.

Third, complain to the relevant government departments

If the realty service enterprise and the owners' committee fail to solve your problem, you can also complain to the relevant government departments. The specific complaint department may vary from region to region. You can consult the local housing and urban-rural construction department, real estate management department or property supervision department. When making a complaint, you need to provide detailed complaint materials and evidence to prove that your rights and interests have been infringed. The government department will investigate your complaint and handle it according to relevant laws and regulations.

To sum up:

When you find that the property fee is expensive, you can protect your rights and interests by complaining to the property service enterprise, the owners' committee or the relevant government departments. In the process of complaining, you need to provide sufficient evidence and basis, and explain your demands. At the same time, you also need to know the local property management regulations and related laws and regulations in order to better safeguard your rights and interests.

Legal basis:

property management regulations

Article 30 provides that:

The realty service enterprise shall provide corresponding services in accordance with the stipulations of the realty service contract. If the realty service enterprise fails to perform the realty service contract, the owner has the right to ask it to perform, or complain to the owners' committee and relevant administrative departments.

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 39 provides that:

Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.