What does the customer service staff of the property management company need to be trained?

Property manager refers to the person who maintains the environmental sanitation and public order in relevant areas and provides services for owners and users through professional maintenance and management of buildings and their supporting equipment, facilities and sites according to the property management service contract. Property manager refers to the person who manages the houses and their ancillary facilities put into use and provides various comprehensive paid services to the owners and users. Property management personnel must have a high school education or above, have certain observation ability and strong expression and calculation ability, and are one of the occupations that implement employment access.

1. First of all, I understand the owner's eagerness to solve the problem. It is normal not to know the contents and charges of property services. Need patience. However, the cultural level of the owners who have this idea is generally not too high, and the exchange is best based on theories and cases.

2. Explain from the aspect of property management fee. Each charge has a certain service scope, so explain the composition and service content of property fees.

3. Explain the purpose of the property management fee. Property service fees are mainly used for daily minor repairs of facilities and equipment in public areas and personnel expenses.

4. Supplementary explanation of other expenses and services. Large and medium-sized repairs and renovation require maintenance funds. During the warranty period of the owner's own parts, the property can contact the maintenance unit for maintenance, and the expenses outside the warranty period shall be borne by the owner. Other services that need to be provided, such as domestic service, electrical installation, line replacement, etc. , the owner can entrust the property to complete, but the paid service is not included in the property service fee.