Pay the property fee to the owner for reply. Don't worry. How should I reply?

The young man must have worked for a short time. As an old owner, I'll give you some advice. In fact, it is not entirely a suggestion, because the property industry is not a skilled type of work, and the variables are too great. Every car owner has to use different methods, and the same car owner will have different reasons. I am also a customer service background. I don't suggest telling you how to reply to your master directly, because in my experience, it's better to give you fish.

1, first of all, we should understand the reasons why the owners don't pay the fees, and then make a preliminary classification by ourselves. For example: problems left over from the house, long-term complaints unresolved, long-term vacant house, unreasonable refusal to pay.

2. Dealing with the above reasons one by one, the legacy of the house is actually the most difficult problem, but let the owner know that it is not caused by the inaction of the property, and then reflect this engineering problem to the company. (If it is a property company under a development enterprise) If the property can't be repaired generally, it is necessary to find a developer.

3, communicate with the owners more, don't be shy, do property is to deal with different people, let your owners become friends, understand the owners' ideas, of course, some key owners, too many owners will inevitably take care of them.

4, adhere to personal principles and bottom line, the owner will put forward a lot of things that are not what the property should do, but sometimes we have to bow our heads for the property fee of his family, but we must never violate laws and regulations, never directly conflict with the interests of the company, and never violate your own principle bottom line, otherwise the area you manage will fly to the sky.

5. Property, especially customer service, should be diligent, quick-footed and sharp-eyed, not only for leaders, but also for owners. Now all the property companies are talking about how good our service is. In fact, it is good to do the most basic things. Pay attention to the owners' complaints about current events. If you are the owner, you find that the corridor lights don't work, and no one will come to repair them after you shout for three days. Say what you think, so it is enough to do the most basic service. Then the property management company will definitely provide some value-added services for the owners, which is not only to win, but also to meet some needs of the owners from the side. Then, as customer service, we can approach the owner appropriately, know what the owner wants, and see if you can make a profit, meet the needs of the owner and achieve a win-win situation.

6. An old-timer taught me, and it really works! Be polite, don't shoot at the host, don't disturb the host, raise your hand and don't hit the smiling face.

7. Some problems have caused car owners not to pay, which is really not a customer service problem. At this time, you should dare to tell the leader that you should seek the help of the leader and don't make up your own mind. The leader takes the blame for you, and the leader supports you. Don't be afraid to ask for leadership when you are in trouble. It is necessary to seek appropriate help on the computer.

Anyway, come on, real estate is not a profiteering industry, but if you do well and have a lot of room for growth, it will be an interesting job from another angle.