How to write the year-end summary of property safety?

Annual work summary, security, time flies, the sun and the moon fly, the year of the pig has quietly left, and the year of the rat is coming. In anticipation, the advanced building "xx Haoting" developed by xx is a masterpiece with exquisite structure and British fashion. Through the careful construction and family service of all team members and functional departments, its noble value is once again demonstrated. In the busy work, ushered in a new year. Looking back on the past 2007, the Security Department worked under the correct guidance of the company leaders. Cooperate with various functional departments, strive to realize the model of "creating high-quality living space", and take it as our responsibility to create comfortable, clean, safe and fast living space in daily safety prevention and service. Successfully completed the annual security task (no accident) and etiquette reception. The following is a concrete work summary: 1. Property development, pre-sale period, security team formation and security etiquette service: 1 The entry requirements for establishing a security team must be political qualification, no criminal record, honesty and trustworthiness, dedication, strong sense of service and obedience. Before joining the company, it is necessary to make sure that each security guard meets the requirements of the company through face-to-face signing, political review, on-site defense, physical examination and image. In the whole year, 3/kloc-0 security guards were recruited, of which 6 resigned, and those who failed to meet the requirements were dismissed 1 person. The Security Department has 24 employees and is a cohesive team with professional work skills and comprehensive quality. 2. The professional knowledge training of new security guards focuses on fire prevention, theft prevention, loss prevention, natural disaster prevention, emergency treatment and emergency ability training. Go to work after passing the exam to ensure normal work. 3. Strengthen the training and promotion of job responsibilities, service etiquette, polite duty, civilized reception of customers and different requirements of serving customers. Strive to satisfy customers, strengthen the training of language communication ability, cultivate the values of improving service and establish a good service image. Second, assist the marketing department to do a good job in sales period, security, receiving customers' visits, etc., and create economic value: 1, model house supervision, so that security guards can familiarize themselves with the structure, apartment type and area of each model house and can initially answer customers' inquiries. 2, familiar with the number of items in the sample room, the normal operation of facilities and equipment, to ensure the integrity of all kinds of items. 3. Maintain the order of guests' visit between the sample rooms. Those who are not accompanied by sales personnel should visit with certificates and control other personnel to enter. Security Gfd requires neatness, dignity, generosity, strong language skills, strong sense of service and initiative in work. 4. Control the departure of visitors between the sample rooms and adjust the switching time of lighting fixtures. Energy-saving, sanitary supervision and lighting lamps. 5. Supervise the potential safety hazards of the model house, report the problems in time, assist in handling them, and cooperate with the marketing personnel in the management of the model house. 3. Vehicle parking management at the entrance of the marketing department and in the square: As a person on duty in the marketing department, I always take etiquette, enthusiasm and initiative as the first principle, and I have achieved the goal of welcoming people as soon as they arrive, sending them as soon as they leave, starting with the word please and ending with the word thank you, guiding the vehicles to park in an orderly manner and in different areas with standardized gestures, opening the door to welcome guests and guiding them to the front desk of the sales department. They will pour water for customers, guide seats and maintain order at the scene. The workplace is clean and flat, and the good habit of picking up garbage in the area is formed to ensure the cleanliness and comfort of the place. In the festival activities, the cooperative marketing department has done a good job in logistics support, site layout, on-site security work, etiquette service and so on from beginning to end. And it has been well received by the host department. Through regular and fixed-point inspections in daily inspections, potential safety hazards have been eliminated, and no damage or theft has occurred. And it has been recognized by the leaders of various functional departments in the work. Four. Pre-preparation work of the security department before the owner repossesses the building: xx Haoting, as the representative work of xx development, promises various after-sales management services to the owner. As the benchmark project of Shaxi, xx Haoting is a top-grade British butler, creating a family-friendly, comfortable, elegant, safe and harmonious living environment for the owner. Higher requirements are put forward for the security department. In order to cooperate with the work of various functional departments of the company and ensure the implementation of the perfect "British butler service", the following work should be done well: 1, formulate, establish and improve the work of the security department, security work rules, post responsibilities, meeting system, training system, post inspection system, reward and punishment system, work request report system, etiquette instrument inspection system, complaint return visit system, personnel and vehicle entry-exit inspection registration system. Through the further improvement and implementation of these systems, we can cooperate with regional housekeepers, enhance the service image and use it more professionally. 2, equipped with safety daily duty auxiliary equipment and personal equipment, to standardize the implementation of safety work. 3, organize all security personnel to do a good job of training and polite reception before closing the building. 3. 1 Job responsibilities, job discipline, professional ethics, service etiquette, communication skills, gfd, case analysis, military training, vehicle command gestures.

3.2 Sign in for training courses for new security guards, make-up training without training, and conduct theoretical assessment in stages. Those who fail to pass the written records will be retrained until they are qualified, so as to ensure that security guards should know and meet after arriving at their posts.

3.3 Prepare the personnel of each duty post in the community, organize all security guards to the site for job responsibility simulation training, supervise the floating personnel in the community, deal with emergencies, and ensure the normal operation of the post after handover.

3.4 Strengthen the training of post safety emergency measures, and ensure safety through the cooperation of previous inspections and regional inspections according to the requirements of site management and personnel access management of secondary decoration after handover. Four. Operation management of daily security work after handover: 1. Pre-training runs through daily work. In daily management, it is required to quantify management, guide team members in an open, fair and reasonable way, and achieve institutionalized management, standardized work, standardized operation and standardized service. Be polite to others, speak kindly, serve with a smile, take the initiative to help owners and customers solve problems, be warm, patient and considerate, tell the truth politely when dealing with violations, do not quarrel, be polite, control the escalation of incidents in a timely and effective manner, but do not lose the principle of handling and do not cause accidents due to negligence or improper handling. 2. When dealing with violations or complaints, it is required to treat people with courtesy, empathize with others, ask the reasons carefully, be neither humble nor humble, and establish a good professional service image. 3, strengthen the regular ideological education for all security guards, throughout the daily work, requires to increase the sense of collective honor, establish a correct outlook on life, values, dedication and demand, unify ideological understanding, achieve * * * knowledge, ensure the smooth completion of all work, and build a quality team. Build the security team into a semi-militarized team with fighting capacity, and train them to work hard, have a positive attitude, have a correct thinking, have a sense of responsibility as masters in their work, and prohibit them from doing so. If there are problems in the work, there should be written instructions, reports and receipts to cultivate team spirit. Qi Xin and Qi Xin should work together to help each other, maintain the lasting stability and internal harmony of the team, and prevent security guards from stealing from the post. Five, strengthen the guidance of the responsibilities of each position, ensure that safety precautions are in place, put an end to accidents, and formulate supervision measures.

Separate supervision by districts to form a closed management system. In and out of the community, credentials in and out. All entrances and exits are guarded by security guards 24 hours a day and all areas are patrolled by security guards 24 hours a day. 1. Strengthen the standardized management of personnel entering and leaving the gate post (establish a dedicated passage for owners and visitors). Make sure that visitors have inquiries, registrations and references, and know where visitors come from and where they are going. You must contact the interviewee and agree to publish. Entry and exit posts should be strictly inspected, and goods should be released with certificates and records. Prohibited items are not allowed to enter the community, and all kinds of decoration materials are not allowed to enter and leave the house (special transportation channels should be set up), and special circumstances should be reported to the higher authorities for approval. Ensure that the surrounding area of Damengang is unblocked and no idle people stay. It is forbidden to expand marketing and sales personnel to enter the community. 2. Strengthen the management of parking lot access roads. At present, the parking lot infrastructure project is being improved, and the access road is narrow and one-way. According to the previous road brake collision incident, the accident car has been compensated. In order to prevent similar incidents, notice boards have been prepared and posted at entrances and exits to guide drivers to drive carefully. Collision accidents happen from time to time. Vehicles are registered in and out, and their condition is checked and recorded to prevent vehicles from being stolen. Distribute three different colors of certificates to parked bicycles and motorcycles to show the difference. Vouchers leave the gate and are supervised by the on-site attendant to ensure the safety of vehicle parking. Formulate parking lot management regulations, plan parking spaces, have speed bumps, and have sufficient lighting in the parking lot. All kinds of traffic signs, fire fighting equipment, entrances and exits are clearly marked with signs of speed limit, height limit and width limit to ensure the safety of vehicle traffic and parking. Vehicles carrying inflammable and explosive articles are prohibited from entering. Parking charging standards and implementation plans have been worked out and submitted for approval. Some vehicles have been charged, and the charging rate is 100%. Through the on-site supervision of security guards, no vehicles were stolen or damaged, and good results were achieved initially. Many times, players who are irresponsible for violating discipline are arrested at night and educated. 3, for decoration, all kinds of construction personnel certificate management, in order to strengthen the orderly management of people in and out of the community, the management office designated a dedicated channel, according to the declaration of the construction unit, to provide effective identity documents for construction personnel, to handle temporary passes, past security personnel according to the valid documents issued by the management office, strictly verify the documents in and out, and leave a copy on their posts, which is convenient for patrol security of construction unit personnel in the activity area of the community. Supervision of working time limit of construction personnel. Give me back the copy when you leave the community, and check your belongings strictly. During the inspection, I will check the documents, personal items and non-personal items. Whether there is a valid physical release form issued by the management office for the release of non-personal items, it is forbidden for disheveled personnel to enter the community, and the illegal construction personnel are punished and detained according to discipline, and the disciplinary cases are rectified in time. Those who violate the discipline seriously cancel their certificates, and those who have a good attitude can apply again. And for all kinds of construction workers entering and leaving the community, the security guards on duty should pay attention to the matters needing attention in the community, and the area has security patrol supervision to ensure the self-discipline of the personnel. 4. Designate the storage point of peripheral decoration materials, and assign special personnel to be responsible for supervision. All materials, sand and cement entering the community must be sealed in bags before they can be shipped out from the designated doorposts. Pipelines and slats must be tied together for easy handling. In order to ensure the effective control of the transportation of decoration materials into the yard, the past post security guards will inform the yard to inspect and follow up the supervision, and store them at the material transfer point to prevent materials from occupying the road and piling up illegally. Stack by area according to the nature of the goods. On-site personnel on duty command materials to be delivered to the construction unit in batches. 5. The elevator shall be supervised by a special person, so as to avoid the pollution of overweight, ultra-high and ultra-wide bulk materials during handling and the damage of hard objects to the bridge box, top, wall, bottom and door. All sand and gravel entering the elevator must be sealed, and ultra-high width materials are prohibited from entering the elevator. Through supervision, no elevator was found to be damaged due to lax control. 6. The regional patrol mainly tracks and supervises the transportation of ultra-high and ultra-wide materials in the fire exits of various construction units, and takes preventive measures to prevent the railing from colliding and damaging public facilities. When inspecting the construction unit, they help to check whether the construction personnel have a construction permit, an approved decoration permit, whether the materials are stacked according to the decoration guide, and whether temporary toilets and smoking areas are set indoors. Flammables must be placed separately. Whether there is a fire extinguisher, whether there is illegal operation on the construction site, and whether electrical appliances unrelated to decoration are used may cause potential safety hazards. Coordinate with the person in charge of the construction unit to ensure the implementation of the above safety system. Get out of the personnel on duty and help strictly control the construction period. Construction personnel are not allowed to spend the night in the community, and they are not allowed to work overtime without the approval certificate, so as to strengthen the order maintenance and management of public * * * areas. Through the patrol, the problems not found by the health, mechanical and electrical, engineering and other departments were reported and dealt with in writing in time. Through regional patrol, * * * found three disciplinary incidents: stealing fire-fighting equipment, urinating and defecating anywhere in the unit, etc. , and paid the treatment and cleaning costs. Because the fire emergency lights are small in size and scattered in various buildings, it has caused certain difficulties in the supervision process. In order to prevent theft and losses to the company, remedial measures were taken through approval, and the post responsibility system was implemented for patrol security. Pay attention to supervision and responsibility system. In terms of supervision, a number of routine inspection points have been set up to facilitate spot checks to confirm the situation. Through the inspection after the building was closed, we have made remarkable achievements in regional supervision, anti-theft and anti-destruction, assisted various functional departments in their work and made 27 business trips. Cooperate with the management office to complete daily logistics support tasks. In order to ensure the implementation of the post system, the post responsibility system is defined, and the service quality assessment method for security guards is formulated to ensure the implementation of the system. In the past year, with the joint efforts of all the team members, with a sense of ownership and a strong sense of responsibility, we successfully completed the safety precautions, etiquette services, errands services, logistics support and other work throughout the year. Through the gradual improvement and implementation of the system, it has been assisted and recognized by the company's functional departments, and outstanding players such as xx and xxx have emerged. The achievements of the public security team mainly include the following aspects: 1, strengthening the regular ideological work of the team, combining praise and criticism with personal heart-to-heart, and combining models with advanced models. Keep the team stable and pure. 2. Establish the responsibility system for building the main post, further refine the guidelines, simulate and demonstrate the services in daily work on the spot, take the advanced and the backward, and carry out the work of learning, catching up and helping. 3. Refine posts to people, and set up follow-up inspection and execution in post work, such as timely sign-in, registration of visitors on duty in past posts, signature of each shift, etc., so as to facilitate spot-check registration. To ensure the implementation of the system. 4, clear job responsibilities, lax discipline, work responsibility is not strong, with five security as the focus. The later work has been obviously improved. 5. The training, spot check and assessment of new employees will be qualified, so as to facilitate further supervision. 6. Formulate assessment methods for service quality of security personnel, detailed rules for rewards and punishments, and foster healthy atmosphere, so as to enhance the working ability of the team. 7. Of course, there are also many shortcomings in daily work, mainly manifested in the team members' weak sense of personal responsibility, weak sense of discipline, lack of team awareness and only need organizational care. I had help and guidance, but it had little effect. Like nonsense, not seeking truth from facts, poor work ability, insufficient sense of unity, lack of communication skills, rude attitude of colleagues, teamwork to help work, leading to internal contradictions among colleagues. 8. Individual team members have a poor sense of work, just want to get by and live hard, which leads to the disjointed supervision of some work. 9, service consciousness is not enough, poor consciousness, etiquette needs to be improved, instrument dress needs to be improved. The implementation of work tasks is not firm, mainly in the repeated emphasis on the same issue. 10, some players on duty at night are depressed, and the check-in is not timely. 1 1, the initiative and flexibility of individual players in their work, and the quality of task execution needs to be improved. Ensure the quality of daily work. The work plan of intransitive verbs in the new year;

In the new year, xx Haoting Security Department, under the leadership of the company, unites all the team members, focuses on safety precautions, takes the standardized service concept as a model, does not forget the problems existing in previous work, carries out rectification, summarizes successful experiences, maintains the positive cohesion of the team, and overcomes the problems existing in the improvement work. We should see that in order to improve the British butler service, we should focus on caring, comfortable, safe and high-quality professional teams, pay more attention to steps, cooperate with regional butlers, and gradually realize the original high-quality mode of property management. For our security department, we should use the concept of family service, enhance the service image, use more professional work skills, worry about the owner's urgency, think about the owner's thoughts, treat the owner as a relative, and satisfy the owner. At the same time, we should also see our own shortcomings and further improve and enhance ourselves in our daily work. Safety, high-quality service and the establishment of a well-trained comprehensive service team are our endless pursuits. The following is what we need to complete and realize in the future work: 1. Improve the comprehensive ideological quality of individuals, taking the system as the criterion. Do a good job in training all kinds of systems. 2, strengthen all kinds of training, in the management of family and warm service atmosphere. 3, improve service etiquette, truly reflect the heartfelt dedication and acceptance. 4. Strengthen the work style and discipline of all the players, correct the bad mentality, and make all the players study hard. 5, strengthen the sense of responsibility of each post, put all safety precautions on the focus of the New Year, strengthen the inspection of various regions, and maintain good public order. 6. Strengthen the supervision of all kinds of public facilities in the community to keep them in good working condition. 7, strengthen the management of each site, to ensure that no theft, no damage. 8. Strengthen the management of the construction site and material delivery of secondary decoration personnel, keep the facilities in all areas of the community intact, prevent damage, and strive to complete all tasks assigned by the company. 9. Strengthen the query and registration of personnel entering and leaving the post, implement the inspection system of goods leaving the gate, and control the floating personnel to enter the community.