Annual work plan of property community

How time flies! It always goes by inadvertently. Our work will usher in new progress. It's time to make plans for the next study. What is a good plan? The following are three annual work plans for the property community that I have compiled. Welcome to reading. I hope you will like them.

Three-year work plan for the property community (1 20xx). With the care and support of leaders at all levels and all colleagues in the provincial branch, xx Company completed the preparatory work and successfully opened its business. In business development, it has also achieved good results, occupied a certain market share, and successfully completed various task indicators issued by provincial companies. On this basis, the company summed up the 20xx years' work experience, and combined with the actual situation in the region, formulated the following work plan:

First, strengthen business management and build a high-quality and standardized xx service system.

Xx is the source of management of xx company, the important foundation of risk management and control, and the basic guarantee for the survival of xx company. Therefore, in 20xx, the company will pay close attention to industrial management and enhance the management and control ability of xx.

1. Review xx business in time, control xx risk by using risk management technology and pricing system, determine xx rate, and ensure xx quality. Conduct a preliminary review of the business beyond the company's authority, sign the opinions and report to the examination and approval to ensure that such business is strictly xx.

2. Strengthen the management of information technology department, improve all kinds of insurance business processing platforms, establish a perfect xx basic database through the construction and use of electronic xx business processing system, and prepare relevant reports and xx analysis. At the same time, do a good job in market research and regularly prepare medium and long-term business plans.

3. Establish and improve the risk assessment system for major target businesses and special risk businesses to ensure that risks are reasonably controlled. At the same time, according to the risk situation of the business, the management regulations on xx or xx will be implemented again to ensure the reasonable dispersion of xx risks.

4. Strengthen xx and underwriting standards, strictly implement the clause rate system, master the operation of the new core business system, conduct comprehensive and systematic training for xx and underwriting personnel, improve their comprehensive business skills and quality, and provide a good guarantee for the company's business development.

Second, improve the quality of customer service and build a first-class customer service platform.

With the increasing number of competitors in the xx market, xx companies have increased their competitiveness in the market business. Xx company is not engaged in tangible products, but a risk-averse service or venture capital. Therefore, it is extremely important to build a high-quality customer service platform. When service has become the core content and competitiveness of xx enterprises, customer service has become a service culture with unique ideas. After 20xx years of hard work, our company has occupied a certain market share and has a huge customer base. With the deepening of business development, the importance of customer service will be particularly prominent. Therefore, in 20xx, CIIC will strictly regulate customer service and put the first-class customer service management platform into use and implementation.

1. Establish and improve the voice service system, increase the publicity of the hotline, and push the hotline to the society in various forms, so that many customers can fully understand the powerful supporting functions of the company's voice service system, thus improving their market competitiveness and maximizing customer satisfaction.

2. Strengthen the training of customer service personnel, improve the comprehensive skills and quality of customer service personnel, strictly follow the service tenet of "enthusiasm, thoughtfulness, high quality and high efficiency", adhere to the principle of "initiative, quickness, accuracy and reasonableness", and do a good job in receiving reports, surveying and determining losses, explaining terms, and making claims and complaints in strict accordance with post responsibilities and business operation procedures.

3. Set up full-time and part-time branches with the central branch as the center, covering the whole region. In the initial stage, China Branch will set up three full-time survey and loss assessment personnel, and at the same time, cooperate with part-time survey personnel to improve the overall quality of business personnel of China Branch, effectively improve the quality of survey and loss assessment claims, and realize accurate survey, reasonable loss assessment and quick claims settlement.

4.20xx months ago to complete the extension of X marketing service department and xx marketing service department. At this point, the construction of service outlets in the whole region is basically perfect, providing efficient and convenient xx after-sales service for corporate customers.

Third, speed up business development, increase market share and make xx brand bigger and stronger.

On the basis of xx expense income of xxxx million yuan in 20xx, xx Company has made a business development plan to realize xx expense income of XXXX million yuan in 20xx.

In the new year, although the market competition will be more intense, under the correct leadership of xx Company, CIIC will open up new ideas, forge ahead, create new achievements, and strive to make xx Company bigger and stronger.

This year will be a year of comprehensive promotion of our property work, and we will try our best to make up for the shortcomings and comprehensively improve. According to the company's strategic objectives and work arrangements for the new year, the work plan for 20xx years in this district will focus on the "year of improving service quality". The main work plans are as follows:

First, do a good job in source control and control planning and design.

All property management communities in the county and newly prepared property bidding communities must install video surveillance and patrol equipment. Development and construction units must install monitoring system and property security personnel patrol system before handling comprehensive completion acceptance and filing. In the design stage, it is necessary to submit specific construction drawings and floor plans of sub-projects to the county development and property authorities, requiring the monitoring patrol area to achieve full coverage of the community, leaving no dead ends, and the construction can only be carried out after passing the examination. The Property Management Office is responsible for conducting an inventory of residential quarters where property management has been implemented in our county. If the video monitoring and patrol system is not installed, it shall be ordered to make rectification and construction. Specific measures are as follows:

1, video surveillance and security personnel patrol equipment must be installed before the acceptance and filing of newly-built residential quarters that have not been fully completed;

2. Newly-built residential quarters with property rights have not installed video surveillance and patrol equipment, which must be installed, and the installation cost shall be paid from the property warranty fund;

3. For the property management community that has been delivered for more than X years, it is suggested that the video monitoring equipment and property patrol equipment should be applied by the owners' committee and installed with special maintenance funds for houses;

4, did not pay the special maintenance funds for residential property management area, the owners' committee is responsible for consultation with the owners, and the owners' congress will share the costs and install video surveillance equipment and patrol equipment.

Second, improve the entry threshold and turn off the equipment.

Establish a quality review system for monitoring products and patrol machines, strictly control the market access mechanism, put an end to counterfeit and shoddy products, standardize the video and patrol machine installation chaos in the property service community, and the competent department will check the pre-selection and installation of monitoring equipment, and resolutely put an end to situations that cannot be used or have poor results after installation.

Third, distinguish responsibilities and give full play to the main role of property enterprises.

Each property service enterprise is the main body to implement this work. It is necessary to be responsible for the security work of each property service community, actively implement the security work of the community, and be responsible for the upgrading and construction of security equipment. Property service communities that have installed video monitoring equipment and patrol equipment for property security personnel shall do a good job in system maintenance, maintenance, inspection and replacement to ensure that the system is in good working condition. Property communities with imperfect video surveillance and patrol equipment should be actively improved. Property management communities that have not installed video surveillance equipment and patrol equipment should promptly submit installation plans. For the residential quarters that have not paid the special maintenance funds for houses, the property enterprise shall be responsible for coordinating with the owners' committee and the owners, do a good job of the owners, and ensure the installation of monitoring equipment and patrol equipment.

Fourth, strengthen supervision and give play to the linkage role of competent departments.

Planning, design, supervision, development, property management and other departments and units should work together, perform their duties, do a good job in every link of planning, design, drawing approval, construction and acceptance, ensure the implementation of property security equipment installation, and strengthen the security level of our county property service community. Before the installation of video surveillance equipment and property patrol equipment, the scheme must be submitted to the competent department for examination and approval, and the installed equipment can only be installed after inspection by the competent department. After the installation of video monitoring equipment and property patrol equipment, it must be accepted by the development office and the property office. Any newly-built residential area that fails to handle the above-mentioned links or review the existing problems shall not be put on record through the comprehensive acceptance of completion; Where the above-mentioned links are not handled or there are problems in the audit of the property service community, all kinds of property recognition and appraisal will not be granted, and the competent department will not pass the annual qualification examination.

In order to strengthen communication with owners and property users and do a good job in the residential area, our company now reports the working prospect of 20xx to all residents living in Lily Garden in written form.

First, environmental greening plant management

There are nearly x newly bred Cycas, please take good care of the children and don't step on them. Prune the trees in this area.

The second is to clean the environment and do a good job in environmental sanitation.

Kill rats, ants, flies, cockroaches and mosquitoes regularly. The garbage collection time in the community is before noon 12: 00. Please ask the host to leave the garbage outside the door so that we can send someone to collect it. Don't leave it outside other neighbors' doors. We will announce the room numbers of residents who do not meet the requirements of the community and report to the relevant departments.

Three, the original door security post 24 hours service.

From 20xx, x, x, to xxxx. Residents invite guests and install construction units in the community. Our residents must tell us the room number, which is of great help to the property safety and order personnel. The management office completes the registration of floating population through renting houses on behalf of others; Adjust the sidewalks, single lanes and automobile lanes at the entrance of the gate to create conditions for pedestrians and driving safety; Fireworks management: increase publicity to reduce the impact of fireworks on people, money and things; There are more and more dog owners in the community, and it is hoped that residents will be self-disciplined and self-loving; Keep a dog in a civilized way and don't disturb your neighbors. Be sure to use a rope when you go out and get vaccinated regularly. Avoid neighbor disputes. Unattended dogs are generally regarded as ownerless dogs, and residents should report to the competent authorities or government departments through the orderly and housing manager in the community. 1 10.

Four, the public * * * order collection registration, express delivery, parcels, so that tenants can be notified one by one.

The gatepost provides residents with bus routes and convenient telephone inquiries. Ordinary letters have been classified and stored for residents' use, so please ask the owner to make inquiries at home. For the order management within the community, we advocate that the interests of different groups need to be harmonious. In the near future, the isolation of the pedestrian passage in the community is mainly to ensure that the old, the weak, the sick and the young can walk easily, avoid being disturbed by vehicles, and let people feel slow when entering the community, relax and enjoy the convenience of the software and hardware of the community. I hope everyone can give tolerance and understanding to these vulnerable groups.