Where can the heating company complain if it doesn't provide heat?

You can complain to the local municipal administrative department or the heating administrative department; If the heating company is responsible for heating, if the heating company does not help solve the problem, then the community owner can complain to the relevant management department. Every city has a complaint hotline. After reporting, heating companies usually arrange people to come over to help solve the problem quickly. If it still hasn't been solved, you can go to court.

Contact the property management company first. Under normal circumstances, the reason why citizens don't have heating or the temperature is not up to standard is often in the community. Air leakage of heat exchange equipment in heat exchange station, failure to turn on heat exchange equipment, aging of residential pipe network, blockage of building pipe network, blockage of household filter screen, and unauthorized heating are all common reasons for not heating or unqualified room temperature. Therefore, after the owners encounter heating problems, they should first contact the residential property company. If the property company can't solve it, contact the heating company. According to Article 51 of the Property Management Regulations, water supply, power supply, gas supply, heating, communication, cable TV and other units shall be responsible for the maintenance and conservation of relevant pipelines and facilities within the property management area according to law.

There is a problem with the heating quality, and the customer service failed to solve it in time. You can continue to complain to the "letters and visits" department that manages party affairs. If the problem is still unresolved, you can continue to complain to the local heating office or the district municipal management Committee. If it is still unresolved, you can continue to complain to the petition department of the municipal party Committee and municipal government. When the average user complains that the heating is not hot, the heating company will send someone to deal with it immediately, and generally there is no need to complain.

If the heating in your house is not hot, the property is generally ignored. You can call the boiler room or heat exchange station in charge of heating in this area to complain. After receiving the complaint, they can refer to it directly.

Gao Zheng sent staff to solve the problem of insufficient heating for residents.

If the boiler room or heat exchange station can't solve this problem, you can call their superior heating company to complain. After receiving the complaint, the heating company will assign a special person to supervise and solve the problem.

If the heating company can't solve it, then go directly to the local government heating management office to complain.

Heating units shall perform the following obligations: (1) Abide by the relevant provisions of the state and the province and the special planning of urban heating, operate according to law, be responsible for their own profits and losses, and bear corresponding operational risks and legal responsibilities; (two) scientifically and reasonably formulate the annual production and supply plan of heating units; (three) in accordance with national safety regulations and industry safety standards, organize safety production; (four) to provide users with qualified products and services; (five) accept the supervision and inspection of the heating management department on the quality of heating products and services; (6) Paying relevant taxes and fees according to law; (seven) in accordance with the provisions of these measures, the management, maintenance and repair of heating facilities, to ensure the integrity and safety of facilities; (eight) other obligations stipulated by the Municipal People's government according to law.

Legal basis:

Article 5 "People's Republic of China (PRC) National Standard-Urban Heating Service" Under normal weather conditions, when the heating system is in normal operation, the heating business enterprise shall ensure that the heating temperature of the user's bedroom and living room is not lower than 65438 08℃.

"Regulations on Expropriation and Compensation of Houses on State-owned Land" Article 27 No unit or individual may force the expropriated person to move by violence, threat or illegal means such as interrupting water supply, heat supply, gas supply, power supply and road traffic in violation of regulations.