Job responsibilities of case manager

In today's society, job responsibilities are being used in many places. A complete job responsibility should include department name, direct superior, subordinate departments, management authority, management functions and main responsibilities. What problems should be paid attention to when formulating job responsibilities? The following are the job responsibilities of the case manager I have compiled, hoping to help everyone.

Job responsibilities of case manager 1 Job responsibilities:

1, leading the case team to complete the company's indicators (including collection rate, satisfaction, etc. );

2. Organize large-scale marketing activities and weekend warm-up activities in cooperation with previous sales cases;

3. Responsible for communication, coordination, supervision and inspection with outsourcing units;

4. Supervise, inspect and guide the work of employees, strengthen the quality training of departmental employees and improve the service level of employees;

5. Be responsible for supervising and spot-checking the work and service etiquette of employees in the department, regularly organizing performance appraisal, mastering employees' skills, rationally arranging human resources, keeping the best and differences;

6. Cooperate with the company to do emergency work and complete other tasks assigned by superiors.

Qualifications:

College degree or above in property management, hotel management and other related majors. , with more than 5 years of case management experience;

2. Familiar with the property management process and relevant laws and regulations, with good customer complaints and dispute handling capabilities;

3. Have good communication skills and strong sense of service.

Job responsibilities of case manager 2 (1) Job responsibilities of case sales manager:

1, responsible for the overall work of sales cases, and responsible for the contact and maintenance of project customers from visit to delivery.

2. Be responsible for sales license and price approval documents.

3. Responsible for the decoration organization, acceptance and site layout of the sales department (assisted by the planning department).

4. Standardize and manage the sales staff's reception, telephone answering, signing contracts, collecting money and handling mortgages. Assist sales staff to solve sales problems encountered in their work.

5. Evaluate the daily business and discipline of sales staff.

6. Organize the preparation of case training materials and sales materials, do a good job in the training of sales personnel, and solve the problems encountered by sales personnel in their work. Responsible for helping sales staff keep in touch with customers who have not closed the deal and master the tracking rhythm. Responsible for checking the sales control table every day to accurately grasp the daily sales situation.

7. Organize daily meetings, weekly meetings and end-of-month summary meetings.

8. Organize the market investigation of the case site and study the system and regulations.

9. Coordinate the working relationship with the engineering department, property management company, finance department and general manager's office, and fulfill the sales commitment.

10, assisting engineering and property management companies to solve customer complaints.

1 1. Handle the contract filing, and assist the general manager's office to handle the property right certificate and land certificate.

12. Participate in the pre-project work, including market adjustment, project positioning, loushu and other publicity. , and put forward suggestions for advertising outlets after opening.

13. Make and fill in the sales control introduction, floor plan, price list and internal forms.

14. Review the materials provided to other departments.

15. Review and follow up the daily customer information received by sales staff, and be responsible for writing weekly case summary and month-end sales summary.

16, publicize and implement the company's rules and regulations and organize their implementation.

17, responsible for providing after-sales service for customers who have already made a deal, and reminding customers who should pay back the money in time. Respond to all departments of the company in time to maintain friendly relations with customers.

(2), the case manager work standards

1. Participate in market research, grasp the basic situation of the real estate market (especially competitors) in time, establish information files, track the progress and evolution of individual real estate projects, and regularly write property market analysis and inspection reports.

2. To be responsible for docking, coordinating and communicating mortgage-related work with intermediary companies and banks that have established good linkage channels, and promote the work in an orderly manner.

3. Be able to complete the annual and monthly sales plan issued by the company.

4. Be able to strictly implement various case systems and business regulations and processes.

5. Be able to control the atmosphere of the venue and stimulate the enterprising spirit of the team.

6. Be able to monitor and check the progress of payment and mortgage at any time.

7. Be able to organize business study more than 4 times a month, and investigate competing products in batches once a month.

8, can strictly review the purchase contract, the sampling pass rate is not less than 95%.

9. Be able to complete other tasks assigned by the company.

10, can stick to the morning meeting and party every day, and fill in the morning meeting and party records. The completion rate is not less than 95%.

1 1. can ensure that the time in the sales field is not less than 48 hours per week.

Job Responsibilities of Site Manager 3 Job Description:

1. Assist the general manager of the center to be responsible for the daily management of various cases and projects in the region;

2. Responsible for preparing the financial budget of each case and project, and supervising the budget implementation;

3. Be responsible for the training of each case area and project;

4. Responsible for the revision and renewal of contracts for various venues and projects;

5. Participate in takeover acceptance, early intervention and formulation of major technical schemes;

6, complete other work arranged by the superior leadership.

Requirements:

1, under 40 years old, majoring in property management, college degree or above;

2, 5- 10 years working experience in property management, with experience in later projects and case management;

3. Familiar with the operation practice of property management companies and relevant laws and regulations of the property management industry;

4. Have a property management post qualification certificate and be able to work under strong pressure.

Job responsibilities of case manager 4 Job responsibilities:

1, fully responsible for sales case management and coordinating related resources;

2. Cooperate with the marketing planning activities of the real estate marketing department, coordinate the relationship between the real estate marketing department, sales organizations and other parties, keep in touch with them, establish a regular meeting communication system, and deal with related issues in a timely manner;

3, sales case site team building, responsible for the performance appraisal of the sales case site team and the organization of departmental regular meetings and daily morning meetings;

4. Guide the existing business of the case field (security, cleaning, customer service and maintenance services), improve the service level and coordinate relevant training;

5. Responsible for property service planning and service innovation of sales cases;

6. Handle major complaints and emergencies at the scene of the case, and organize regular fire drills;

7. Report to the superior leaders on the operation of the case site and the stability of the team every week;

8. Repair process management and docking with real estate project department.

Requirements:

1, college degree or above, major in real estate management and related fields;

2, more than 3 years of management experience, more than 2 years of work experience in the same industry or the same position;

3. Strong customer development ability and affinity, good image temperament, strong language expression ability, strong communication ability and organizational planning ability;

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