The key to property service

As a member of Tongmei Group, I think we should improve the service quality of the property from the following aspects:

The first is to speed up the training of enterprise talents. Property management enterprises provide services for the market, and talents are the key for property management enterprises to provide quality services. Therefore, accelerating talent training is the basis for property management enterprises to provide quality services. Therefore, it is necessary to train some management talents with relevant knowledge and experience, and attach importance to the training of young employees in enterprises, so as to improve the quality of their own employees through training and entrusted training. With the improvement of staff quality, management means and management level, the service quality will also be improved accordingly.

Second, do a good job in publicity and strengthen normal communication with residents in residential areas. Another key for property management enterprises to do a good job in service is to strengthen contact with residents and listen to their opinions while improving service quality.

1. Property management enterprises should strengthen management, improve management level and establish enterprise cost analysis system. By analyzing the expenditure structure of property management enterprises, we can see that the most important cost is human expenditure, and many enterprise managers often unconsciously ignore the human cost, which is as high as 35-50% of the total cost.

2, strengthen staff training, and constantly improve the overall quality of employees. Property management is different from other industries, and sometimes the moral quality of employees is higher than the professional quality. Therefore, while training employees' professional skills, we should pay more attention to the cultivation of personal qualities.

3. Do a good job in the reception and handling of business households, and regard business households as valuable resources.

4. Cultivate the management consciousness of ISO quality system, further strengthen the work habit of employees to respect documents and act according to documents, and finally bring all the rules, regulations and working procedures of the company into the quality system. Through training, employees will form a sense of respecting documents and taking them as their own work guides. An effective way to check the implementation of documents is to check whether the filling of quality records is standardized.