Summary of personal work of 2020 property employees.

The boss can't usually have time to pay attention to everyone. Only through the year-end summary can you see what you have done this year, so write a good work summary. The following are five short summaries of personal work of property employees in 2020 that I collected for you. I hope you like them.

Personal Work Summary of Property Employees in 2020 Part I

From June 6th, 2008 to1October 20th, 2008, I worked in the Property Management Office of Yibin No.1 Middle School. With the care and support of the leaders of the management office, I tried to adapt to the new working environment and post, changed my working role in time, learned business management knowledge, earnestly performed my duties, and successfully completed all tasks assigned by the school and the management office. The following is a summary of the work in the past 20 years:

First, consciously strengthen study and strive to adapt to work.

In June of 20 _ _ _, due to the company's work arrangement, I was transferred from Yibin Health School Management Office to No.1 Middle School Management Office as the monitor of the handyman class. Before that, I didn't know much about the duties and tasks of the monitor. In order to adapt to the new work and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and solve doubts, constantly sort out my working ideas and summarize my working methods, and now I am basically competent for my work. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on the improvement of post learning, through observation, exploration, access to information and practical exercise, I quickly entered the working state. On the other hand, consult books and colleagues, constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I have never attended a meeting and have never been familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.

Second, focus on their jobs and earnestly perform their duties.

As the monitor of the management office's handyman class, first of all, I am required to take a good lead and lead the way. In my work, I will complete all the tasks assigned by the company and school leaders to the letter. Since the beginning of this year, the handyman class has successfully completed the logistics support tasks of the school 1 10 anniversary celebration, the 15th exhibition of educational and teaching scientific and technological achievements, the 20-year college entrance examination, the election of delegates and other major activities, and completed more than 3,500 daily facilities and equipment maintenance work. The tireless work of the team members has been highly affirmed by the leaders of the company and the school. In management, team members are required to help each other, regardless of you and me, and strictly implement the relevant management systems of the company and the school.

Three. Main experience and gains

In the past six months, I have finished some work and made some achievements. To sum up, I have the following experiences and gains:

(1) Only by putting yourself in a correct position and trying to get familiar with the basic business can we adapt to the new job as soon as possible.

(2) Only by actively integrating into the collective and handling all aspects of relations can we maintain a good working condition in the new environment.

(3) Only by adhering to the principle implementation system,

(D) Only by establishing a sense of service and strengthening communication and coordination can we do our job well.

Fourth, there are shortcomings.

Due to less work practice and lack of relevant work experience, there are the following shortcomings in 20__ years of work:

1, daily management of team members.

2. There is too little communication in the players' thoughts, and sometimes there will be emotional problems.

3. Coordination in dealing with problems needs to be further strengthened.

Personal Work Summary of Property Employees in 2020 Part II

_ _ Property management is my first formal job for three years. Remember the ignorance of that year. Thanks to the careful training of leaders and the care and mutual assistance of colleagues, I have grown up and my working ability has improved. The following is my personal work summary of 20 19:

I. Basic services

1. In the days when 13 was on duty, I further felt the warmth of the big family _ _ Park. I can't see any complaints from everyone, only a warm smile on my face. During the duty period, the water pipes in front of the Lanxiuyuan group and the north-south main road burst. According to the instructions of the manager and the water cut-off plan, coordinate all departments, and do a good job in the owner's explanation and maintenance report. The longest time is 1 1 hour, which finally ensures the owner's domestic water, and the owner has no complaints.

2. Cooperate with the company to comprehensively promote 8S management activities, and make relevant signs and other signs such as banners, water signs and wall-hung documents.

3. Drafting the production of all kinds of external written letters in the park, including work contact list, rectification notice, contact letter for renovation and rectification, correspondence with _ _ Lake Town Golf Club, etc.

4. Data management: in strict accordance with the provisions of the archives management. In particular, the owner's files should be clearly listed for easy retrieval, and each owner's information should be put in one file. At the same time, it is necessary to ensure the confidentiality of information and strictly implement rules and regulations such as borrowing and checking.

5. Cooperate with the visitor card system implemented by the park in June 5438+065438+1 October1,and notify the previous posts to release all temporary visitors (the owners' relatives and friends, construction rectification and renovation personnel, etc.). ) After the identity is confirmed by telephone, so as to ensure the safety of the owner's residence.

Second, the park life service

1. Cooperate with the development of the park life service system, make various warm tips and post them, and send them to the owners through the district housekeeper.

2. Send short messages to the owners about various festivals and park activities.

3. Cooperate with the development of health services in the life service system of the park, and actively provide blood pressure measurement services for visiting owners; Issue physical examination cards to visiting owners and update relevant statistical data in time.

4. I counted the development of life service in the park from _ _ _ to _ _ _ _ in 20 19. In the process of learning single service follow-up table and monthly statistical table, my work skills and service concept have been greatly improved.

Looking forward to next year, we are greeted with opportunities and challenges. We know that we still have too many shortcomings. We plan to do the following things to improve ourselves in 2020:

1.At the beginning of 2020, because of the company's affirmation, I was promoted to department foreman, and my responsibilities and obligations followed. But I need to improve my team cohesion and management skills. In the coming year, I will do a good job of communication within the department and with other departments, so that the work team can maintain a serious and lively healthy atmosphere, learn to do a better job of supervision, ensure the service quality of the department, give full play to the collective role of employees, and further improve the service quality.

2. Follow up the timely rate and completion rate of maintenance work in time, so as to solve the problem for the owner in time.

3, more to the scene to understand the actual situation, you can more thoroughly understand the relevant property terminology, and you can find ways or ways to deal with problems.

4. Summarize the existing problems and lessons in time, and compile cases for mutual exchange, reference and learning.

5, strive to improve their skills and management level, do a better job.

6. In addition to learning the related categories involved in this department, we should also learn the processes of other departments to lay a solid foundation for the overall control ability in the future.

7, strengthen the organization and coordination and the ability to deal with emergencies.

Our work is linked by all kinds of small things, but it is not easy to do these small things well. During my working days, I deeply feel that _ _ can tap my potential. My leaders and colleagues are my mentors and friends. I will find my own development direction and keep my enthusiasm and forge ahead in this job!

Personal Work Summary of Property Employees in 2020 Part III

Looking back on the next 20 years, my work is also experiencing extraordinary. _ In January, I returned to _ _ with pure emotions. I started a new environment, and my work materials were wrapped in familiarity and unknowns, which prompted me to make more efforts to learn and challenge. A few months have passed in an instant, and the work is proceeding in an orderly way. At the end of the year, everyone should sort out the past and plan the future. At this moment, I will summarize my work in the past year as follows:

I. Property service work

Property management mainly includes all occupancy matters, daily maintenance, complaint handling, fees, infrastructure equipment maintenance, environmental sanitation, and pest control for new owners; There are also study and training, inspection by higher authorities, etc. 20 19 main work of the management office when collecting management fees and rectifying public facilities and equipment problems in residential areas. Combined with the actual situation, on the basis of further understanding of the service fee agreement collection method, with the full cooperation of colleagues in various departments of the property company, some work was successfully completed.

Second, the work of the office.

Office work is also one of my work areas. I have a lot of work. To deal with complicated and trivial work, we need to strengthen our work consciousness and pay attention to speeding up the pace of work. Improve work efficiency. Mainly do the following two aspects: 1. Data entry and document arrangement. For the information files and relevant meeting minutes involved in the management office, I carefully input and print, make forms and documents according to the work needs, and draft statements. Twenty archives management work. After arriving at the management office, the systematic and standardized management of archives is my routine work. I use the method of combining normal maintenance with regular centralized sorting, classify and file the files, and register them well.

Third, do a good job in the financial work of the management office

Be patient and meticulous in financial work. Since I took over the financial management, I have carefully checked the financial accounts, cleaned up the financial relations, strictly implemented the financial system, and made every account well, ensuring the balance of payments. First, do a good job in every entry and exit account. I can record and register every entry-exit account according to the classification rules of accounts. At the same time, carefully check the bills and make detailed records. Second, do a good job of monthly routine reconciliation. According to the financial management system, I refine the income and expenditure of the month, prepare financial statements regularly, and reconcile the accounts in time according to the company's requirements. There are no omissions or misstatements. The third is to control expenses reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and assisting the leaders of the management office in financial management. In the recurrent expenditure, strictly control procurement, consumption and supervision, prevent extravagance and waste, and put forward some reasonable suggestions.

Four, responsible for the green maintenance of the park.

At present, there is a shortage of greening personnel, and it is in winter, and the greening situation in the park is more severe, mainly in the following two aspects:

First, do a good job in the daily maintenance of park greening and facilities;

The second is to clean up the road and every corner in time, eliminate snow, and do a good job in handover and acceptance.

Personal Work Summary of Property Employees in 2020 Part IV

In a blink of an eye, 20__ years came to our eyes and reflected on my past work. In the past year, I have gained a lot and completed my work better. However, compared with other better colleagues, my grades and services are actually far behind.

Reflecting on these shortcomings, I further realized myself and my work as a customer service. As the customer service of _ _ _ property, my shortcomings and problems in my work directly affect the owner's view of our _ _ _ property! To this end, I will summarize my work in the past 20__ years as follows, hoping to further demand myself and improve myself in my future work:

First, the reception and answering work

As customer service, reception and answering are our two most important functions. In the reception work, actively cultivate and exercise their service ability, so that they can do better in their work and bring better services to the owners. Over the past year, every time I received it, I kept a generous and decent etiquette posture, kept smiling and served, so that the owners could feel all-round attention and care at the reception.

The second is the answer, which is also our most common job. Every time there is a property problem, the owner always calls the property customer service at the first time. To this end, the phone at the customer service front desk has been ringing.

When answering the phone, I also strictly abide by the work requirements and discipline. Strictly determine the questions you answer every time, don't easily make promises beyond your ability to the host, keep a good tone and mentality throughout, don't grab words, and don't speak ill of the host. These are the most basic requirements of our work, and they are also the work requirements that I have been actively maintaining.

Second, handle and record the property work in time.

After learning about the owner's problem, we will record it as soon as possible, and after obtaining the detailed information and materials of the owner, we will promptly notify the master of the maintenance team for maintenance or investigation.

In these works, I always make strict inquiries and records to ensure that I can master the owner's problems and inform them in time. During the maintenance, I follow up the maintenance progress in time, notify the owner in time after the maintenance, understand the follow-up situation, ensure the smooth maintenance, and then make records.

Third, personal shortage.

Over the past year, although I have been strictly completing my work, I still encounter many problems. Among them, especially my patience. Although I did a good job in my first job, I always had no patience. In 20__ years, although I tried my best not to lose face in the property service, I also felt that my work was greatly affected. Maybe this is the gap between me and other colleagues.

Now, 20__ years have passed, and I will face my work with a brand-new attitude in the new year and make more contributions to _ _ property!

Chapter 5 Summary of Personal Work of Property Employees in 2020

As an ordinary property customer service specialist, my job responsibilities are mainly to be familiar with and master the laws, regulations and policies of property management, constantly improve and update my knowledge structure, and keep up with the development direction of property management with the times; The second is to use the theoretical knowledge learned to guide their practical work and try their best to deal with and coordinate the relationship between enterprises and owners; Do every job dutifully, always maintain a good mental state, adhere to the concept of service first and management second, win the trust of the owners and maintain the good image of the company. As a member of the company, this is what I have to do.

At work, I summed up a set of work experience.

1 First of all, do a good job in the ideological work of "cooling down" for the complainant or disputant.

2. Analyze and investigate the cause of the problem.

3. If the problem involves the relevant laws and regulations of property management, we should combine the relevant laws and regulations of property management, and then formulate a scientific solution according to the actual situation;

4. Finally, of course, the implementation of specific methods. And summarize the experience of each treatment to lay the foundation for dealing with similar problems in the future.

5, complaints, dispute handling return visit, can let our work be affirmed by the owner, can also shrink our relationship with the owner, convenient for future property management.

On this basis, nine steps to realize zero defects in work are established:

1, clear requirements: the owner is not always right, but always the most important; Fully meet the needs of customers and take this as the starting point and destination of work.

2. Prevention first: make full preparations to meet the requirements and actively prevent possible problems.

3. Do it right once: do it right for the first time in execution, and don't treat the working process as a testing ground.

4. Responsibility in place: decompose and implement the service quality objectives to all departments, posts and individuals, and implement them step by step as planned.

5. Intensive training: instilling ideas, imparting knowledge and training skills.

6. Strict inspection: personal self-inspection, supervisor/manager supervision and administrative center inspection; And analyze the results to clarify the problems, causes and responsibilities.

7. Circulating return visit: regularly and timely correct the problems existing in the service (especially the complaints of the owner) and formulate corresponding preventive measures.

8. Integrated organization: on the basis of linear organizational structure, focusing on customer satisfaction, improving the "first responsible person" system, speeding up information exchange, and highlighting the idea of total quality management.

9. Standardized operation: further improve the operation specifications.

The implementation of "zero defect in property" will further improve the service quality, enhance the brand image of the company and consolidate the property market.

Zero complaints and no complaints are actually the vision of every enterprise, our enterprise and my enterprise. No enterprise can really do this, because it is difficult to determine the psychology and behavior of consumers. Companies can improve service quality through efforts, and service quality can only improve customer satisfaction, but can't determine customer satisfaction. Zero complaints and no complaints are the goals pursued by the company. He asked the company to serve consumers completely, and consumers are God. This sentence must always be kept in mind.

Generally speaking, whether an enterprise can survive depends on the support of its customers. This kind of support is directly affected by customer satisfaction, so in the new year, I think I can increase customer satisfaction through my good service and well-planned customer return visits. And the company is also developing towards the goal of "zero complaints and no complaints" with high-quality products and services.

Customer satisfaction is the most important criterion to measure a company's service quality. Through the personal investigation of customer satisfaction, we can find that customer satisfaction is a psychological activity and a sense of pleasure after customer needs are met. For the customer, he spent a certain price and needed to achieve a certain goal. If a large part of the products and services we provide him are not his, even if your price is lower than others, it may not improve his satisfaction. Therefore, customer satisfaction is a quantitative index to measure customer satisfaction, which can directly understand the satisfaction degree of enterprises, products or services in customers' minds.

As a member of the company, I will abide by my duties, constantly improve myself, study hard in my daily work, learn from each other's strong points and earnestly complete the work arranged by the leaders. thank you

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