How to reply to the work order when the owner complains about the disclosure of the owner's information on the property reminder?

First of all, we should thank the owner for his supervision, and then we should make a guarantee to the owner. When the owner complains that the property reminder leaked the owner's information and replies to the work order, he should first thank the owner for his supervision, then make a guarantee to the owner and take corresponding measures to regain the owner's trust. It can be said that he thanked the owners for their supervision and concern for the property management company, and sincerely apologized for our work mistakes. In the future, we will pay attention to the confidentiality of the owner's information, seriously investigate and take corresponding measures. Owners should pay attention to discretion when dealing with complaints from owners. Politeness is a necessary condition for handling complaints. Stay calm and polite, with a relaxed but clear tone and a kind attitude. Never contradict the owner.