Responsibilities of the property customer service supervisor

Responsibilities of Property Customer Service Supervisor (Total 13)

In the ever-changing modern society, there are more and more places where we can come into contact with job responsibilities. Clear job responsibilities can make employees understand and master job responsibilities, maximize labor management, scientifically allocate manpower, and make people do their best and match people with posts. What kind of job responsibilities are effective? The following is the job responsibilities of the property customer service supervisor I have compiled for reference only. Welcome to reading.

Job Responsibilities of Property Customer Service Supervisor 1 Job Responsibilities:

1. Be responsible for the daily management of platform customer service personnel, provide guidance, support and supervision, and conduct training and assessment;

2. Assist the e-commerce manager to formulate and improve the customer service management system, standardize and improve job responsibilities, and optimize the customer service process;

3. Participate in the formulation of e-commerce platform marketing promotion and page design planning scheme;

4. Responsible for daily work such as uploading e-commerce platform pages, putting goods on shelves, pre-sales, in-sales and after-sales service;

5. Check and monitor the online chat records of customer service, give timely guidance when problems are found, and correct and deal with violations in time;

6. Be familiar with the function template and structure of the online sales platform page, and correctly guide customer service personnel to promote products;

7. Responsible for timely handling service failures and customer complaints, and tracking and analyzing customer satisfaction;

8. Collect customer feedback regularly, analyze customer needs, and put forward reasonable suggestions to superiors;

9. Responsible for sorting out the sales data and materials, planning the store promotion plan according to the sales situation, and putting forward reasonable suggestions to the superior;

10. Complete other temporary work assigned by the superior supervisor.

Qualifications:

1. College degree or above, more than one year working experience in the same position;

2. Have a good industry awareness and master certain professional knowledge of FMCG;

3. Strong sense of service, able to provide effective counseling for team members and help them improve;

4. Good communication and coordination skills, sense of responsibility, execution and service awareness, and some team management experience.

Property customer service supervisor 2 1 job responsibilities, responsible for visitors and conference reception;

2. Be responsible for leading customers to visit and explain, including demonstrations such as park explanation and exhibition hall explanation;

3. Assist in the follow-up service of the visit reception and conference reception process in the park;

3. Management of reception facilities and supplies;

4. Responsible for customer service assistant related work of some property projects;

5. Complete other tasks assigned by superiors.

Responsibilities of property customer service supervisor 3 1. Responsible for handling all kinds of procedures such as building repossession for the owners, and updating the information of enterprise owners in time.

2. Be responsible for tracking and handling the problems left over by the project quality, and properly handle all kinds of complaints from the owner.

3. Be responsible for room service at the front desk.

4. Receive visiting guests

5. Assist in meeting reception.

6. Complete the tasks assigned by the leaders.

Responsibilities of property customer service supervisor: 4 1. Responsible for assisting the front desk customer service assistant on duty to receive the owner's visit, accept the decoration application and various accreditation services;

2, responsible for the establishment and management of the department's work data files and business records;

3. Responsible for the collection of property fees;

4, responsible for building cleaning and greening patrol;

5. Keep abreast of customer trends, ensure that all suggestions, opinions and complaints put forward by customers are conveyed to relevant departments and superior leaders of the Property Management Office in a timely manner, and make records, and give feedback to customers in a timely manner.

6. Collect and sort out the recycling records submitted within the jurisdiction, and handle customer complaints, etc. And feedback the remittance results to the superior leaders for archiving.

Responsibilities of the property customer service supervisor 5 Responsibilities of the property customer service supervisor:

1, responsible for presiding over the overall work of customer service and coordinating and supervising the work of all employees under its jurisdiction.

2. Implement the company's policies and decisions, and be fully responsible for the daily affairs and management of customer service.

3. According to the rules and regulations of the Property Service Center, inspect, supervise and assess the service quality of the employees in the department, implement the reward and punishment measures, and continuously improve the service level.

4. Be responsible for formulating the work plan of this department and organizing its implementation. Arrange the work of the personnel in this department according to the specific situation.

5. Grasp the situation of building owners, organize and solve the complaints of owners in time, and report those that cannot be solved in time.

6. Follow up the quality maintenance of buildings in time and feed back the information to relevant departments.

7. Grasp the payment of management fees, utilities, etc. And organize management fee collection in time.

8, do a good job in building cleaning, landscaping and other supervision and management work.

9. Organize regular interviews with the owners, strengthen communication and contact with the owners, understand the needs and wishes of the owners, and take effective measures to solve them in time.

10, do a good job in horizontal cooperation with various departments.

Responsibilities of property customer service supervisor 6 1. Consciously abide by the laws, decrees and policies of the state, provinces and cities, as well as the rules and regulations of the company and the management office;

2 responsible for the planning, supervision and guidance of the work within the scope of responsibilities of the department;

3. Responsible for submitting the work plan and work summary of the department to the director (manager) of the management office every month;

4. Responsible for the regular and irregular assessment of employees in this department, and submit the work performance report of employees in this department to the director;

5. Stick to your post, seriously receive customers, and patiently explain and handle customer complaints in time (generally within 24 hours); The complaint handling rate reached100%;

6. Be familiar with the structure, layout, number of units and households of the property under its jurisdiction; Direction of the pipeline; Operation methods and switch positions of various devices; Maintenance essentials, common faults and common maintenance methods of buildings and public facilities; Type, quantity and residence of customers; The employees of the supervision department collect management fees in time, and the collection rate is over 95%; ;

7 familiar with the relevant property, city sanitation, greening, public security, fire protection and other management regulations, and can skillfully use; To be responsible for formulating the work plan of property management services under its jurisdiction, and to supervise, guide and inspect the greening, public security and cleaning personnel of this firm to do their jobs well;

8. Responsible for handling major violations of laws and regulations and major emergencies within the property under its jurisdiction; Understand the emergency handling methods of fire, typhoon and public security cases, and be able to organize and arrange the handling effectively and timely;

9. Insist on regular and detailed inspections of the property departments under its jurisdiction, find existing and potential problems, and timely arrange, handle and improve related work;

10. Be responsible for guiding and supervising employees to establish and improve management files, and regularly query files. If there are incomplete or lost files, they should organize and arrange solutions in time;

1 1. Complete other tasks assigned by superior leaders.

Property customer service supervisor 7 job description:

1. Responsible for the management and assessment of the customer service line of residential projects, and conduct regular training to enhance work enthusiasm;

2. Responsible for timely, accurate and reasonable leadership of customer service department to deal with complaints from business owners, and carry out the work of improving property customer service in parallel;

3. Respond to the owner's service demand and quality in time, organize and coordinate to solve the owner's problems, and improve the owner's satisfaction;

4. Be responsible for providing the data of arrears of business households in time according to the company's processes and standards, and completing the management fee settlement work assigned by the company;

5. Responsible for staff scheduling, attendance, access;

6. Other work assigned by the leaders.

Qualifications:

1. College degree or above, height 163 or above;

At least 2.5 years working experience in property management or customer service management, and at least 2 years working experience in customer service supervisor position;

3. Be familiar with the use of related office software and skillfully operate forms and documents.

Responsibilities of property customer service supervisor 8 1, responsible for office property management and etiquette reception;

2. Responsible for maintaining customer relations and answering customer inquiries or questions seriously;

3. Responsible for the management of business records;

4. Accept and record customer complaints, handle them in time or feed them back to superiors and pay regular visits;

5, responsible for property management fees, utilities and other expenses payment notice issued and the end of the month collection work;

6. Assist in managing the quality system documents, materials and files of the property service center;

7. Assist in the supervision and management of the daily work of the environmental greening department;

8. Assist in planning and organizing the training of service center staff;

9. Complete other tasks assigned by superior leaders.

Property customer service supervisor job responsibilities 9 job responsibilities:

1. Establish the quality management system of the call center, optimize the quality inspection scheme, monitor the quality of telephone and online services, and supervise the implementation of key service nodes. Improve the professional service level of customer service personnel;

2. Analyze and study user needs, problem feedback and complaint cases, timely analyze and find key problems, put forward improvement suggestions and implement them, and effectively improve the user service experience;

3. Manage the customer service process of large-scale project business; Write quality inspection analysis report of customer service center regularly to support the improvement of overall service quality;

4. Organize and optimize the workflow and business instruction manual of the customer service center, and coordinate the cooperation and connection between the operation and product departments;

5. Design intelligent customer service for robots, upgrade knowledge base management, connect various product lines, obtain the latest business knowledge updates, and formulate training programs;

Qualifications:

1, bachelor degree or above;

At least 2.3 years experience in insurance customer service, financial industry is preferred.

3. Good leadership, communication and coordination skills, organization and management skills and innovative spirit.

4. Have good work habits and methods, and be good at overall planning and planning.

Responsibilities of property customer service supervisor 10 1, daily management of customer service;

2. Formulate and improve the customer management system, standardize and improve job responsibilities, and optimize the customer service process;

3. Establish various sales database systems and conduct corresponding data analysis to complete the statistical work of monthly, quarterly and annual sales index data;

4. Conduct customer satisfaction survey, improve customer demand analysis, and make feasible plans to improve customer satisfaction;

5. Formulate the training plan for members of this department, guide and train the professional skills, complaint handling skills and work attitude of customer service specialists, conduct case training and control the quality of customer service.

6. Be responsible for the controlled distribution management of service-related documents.

7. Be responsible for organizing the reception and handling of the owner's complaints, making work records, understanding the authenticity of the incident, coordinating the follow-up treatment of various departments and regions, and finally closing the case to understand the complainant's satisfaction with the incident handling.

8. Be responsible for organizing the employees of this department to classify, summarize and count the opinions, complaints and suggestions of the owners, report the analysis to the company once a week, and notify relevant departments and regions to implement improvement measures once a month.

9. Organize visits to customers in various regions. Responsible for organizing regional community cultural activities, service quality evaluation and customer survey and measurement.

10, responsible for the job inspection of each post in this department and the performance appraisal of service implementation.

12. Complete other tasks assigned by the company and assist other departments to complete customer service.

Job responsibilities of property customer service supervisor 1 1 1. Seriously implement the relevant management regulations of the company and carry out the work under the leadership of the department manager;

2. Be familiar with the management system, charging standard and its composition, customer situation, building structure and function of the project department;

3. Assist the project manager to organize regular job skills training for employees, and always maintain excellent working conditions and quality services;

4. Assist the project manager to cooperate with the finance department, organize the collection of property management fees and other related expenses, and complete the charging indicators;

5. Assist the project manager to supervise and inspect the work of customer service assistants and fill in and file all kinds of records, and guide and assist employees to deal with difficult problems encountered in their work;

6. Draft various documents issued to the owner/tenant and submit them to the project manager for review;

7. Receiving and handling customer complaints;

8. Assist the project manager in inventory and management of customer service assets;

9. Be responsible for the attendance of team members. Report sick leave in time and make good deployment of post personnel;

10, assist the project manager to deal with all kinds of emergencies,

1 1. Conduct regular customer return visits and questionnaires to summarize and implement customer suggestions; Regularly make statistics and analysis on service quality, and submit the results to superior leaders;

12. Complete other tasks assigned by the leaders.

Responsibilities of property customer service supervisor: 12 1. Be fully responsible for the customer service of the commercial plaza.

2, responsible for accepting all emergencies in the square and do a good job of follow-up and return visit.

3. Be responsible for supervising the service specifications and working conditions of customer service personnel to ensure the completeness and accuracy of all records.

4. Be responsible for following up emergencies and merchant complaints, and making statistical analysis of related party complaints and merchant complaints.

5. Detailed division of responsibilities of the customer service center.

6. Supervise the completion of customer service, such as engineering maintenance, customer complaint statistics, material sales statistics, water and electricity bills, etc.

7. Complete the questionnaire on merchant satisfaction and consumer satisfaction on time, sort out and analyze the data and form a special report.

8. Supervise the harmonious playing of background music in the square and the playing of background music on specific holidays.

qualified

1, regardless of gender;

2. Full-time college degree or above;

3. 1 to 3 years working experience in large commercial shopping centers, supermarkets and department stores. Experience in customer service management is preferred;

4, good image, recommended height 165 or more;

5. Strong communication skills, quick thinking and strong affinity;

6. Familiar with relevant documents such as Consumers Association;

7. It has strong pressure resistance.

Responsibilities of property customer service supervisor: 13 1. Be familiar with the features, functions, precautions and prices of our products.

2. Be familiar with the operation, trading mode and background operation of leading future websites.

3. Be responsible for the normal operation and maintenance of the store and do a good job of monitoring (such as store sales data, commodity management and customer management). )

4. Formulate the basic working system, and constantly improve the system according to the actual operation in the work to improve work efficiency.

5. Coordinate with all departments to improve customer satisfaction.

6. Train customer service and summarize the problems in daily store operation, regularly train customer service and deal with problems in time to improve customer service quality and thus improve service quality.

7. Arrange customer service work, summarize the problems reflected by customer service and solve them in time.

8. Require all functional personnel of this department to operate in strict accordance with the operating procedures in their work (customer service, billing, art design).

9. Do a good job in team building, communicate and coordinate the contradictions in the work, and urge everyone to twist into a rope and make concerted efforts.

10. Report the major problems encountered in the work to the leaders in time and solve them.

1 1. Set an example and abide by the post responsibilities and company system.

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