Is there a regulation on the working hours of the property?

In life, if you encounter problems, you need to contact the property to solve them. Sometimes the property comes late, and sometimes the people in the property can't contact, so when is a good time to contact the property? Is there a regulation on the working hours of the property? In the minds of many owners, there are also many questions to be answered. Then let me introduce the property in detail. Do I need to be on duty 24 hours a day?

In life, if you encounter problems, you need to contact the property to solve them. Sometimes the property comes late, and sometimes the people in the property can't contact, so when is a good time to contact the property? Is there a regulation on the working hours of the property? In the minds of many owners, there are also many questions to be answered. Then let me introduce the property in detail. Do I need to be on duty 24 hours a day?

1. Does the property need to be on duty 24 hours a day?

Yes, it's usually from 8: 00 a.m. to 6: 00 p.m. outdoors during the day, and there should be a customer service center and engineering maintenance on duty at night.

The property management company is a service industry, and it will ask for help anytime and anywhere in the face of community life. At present, most residential areas are closed management. Even if it is not closed management, there will always be doormen guarding, building patrol security, and monitoring room on duty. These posts work in three shifts 24 hours a day, each shift is 8 hours.

Holidays are the days when the host stays at home. Property companies should pay more attention to the needs of owners during these holidays, and must establish a strict duty system without social holidays.

Second, what is the duty system of the property?

Prepare for duty according to the schedule. Don't be late, don't leave early, don't ask for leave. If you can't be on duty for special reasons, you must arrange your shift one day in advance and inform the security department. If a person leaves his post without leave and records a minor fault once, causing serious consequences, his responsibility shall be corrected according to the situation.

It is stipulated that the telephone on duty should always be kept open, and the personal occupation should not exceed 2 minutes. If the phone rings three times, you must speak.

No drinking is allowed during the duty, and no chatting or smoking is allowed during the inspection.

We should attach great importance to accepting complaints from residents and employees and reflect various situations. If necessary, go to the site to verify and confirm in person and solve it properly. No prevarication or procrastination is allowed.

If the personnel on duty need to cooperate with the personnel on duty to continue to deal with major problems before coming off work, they shall not be laid off until the problems are solved.

The duty room is equipped with emergency keys of all departments of the company, and no one can use it without the approval of the duty manager.

Adhere to principles, safeguard the interests of the company, set an example, strictly enforce company discipline, and do not be selfish.

If the manager on duty cannot be on duty due to special circumstances, the first-level replacement of the manager on duty should be arranged in advance, and it is not allowed to be replaced by the cadres on duty.

Personnel on duty (managers, cadres, engineering maintenance) must carry walkie-talkies when they leave their posts. In case of emergency, he will be held responsible for leaving his post and losing contact.

Managers of all departments should supervise and inspect the arrival of cadres on duty in their own departments. If you can't be on duty on the same day due to vacation, business trip, etc., the manager of this department will arrange to replace you.

On public holidays and holidays, laid-off personnel on duty should meet and hand over. When the personnel on duty are not on duty, the personnel on duty are not allowed to leave their posts.

Third, the manager on duty job responsibilities

The company's duty manager shall be held by the department head or above in turn according to the duty arrangement. Accept the entrustment of the company manager after work, holidays and public holidays, and go to work at the specified time, and be fully responsible for the handling of various affairs on behalf of the leaders at all levels of the company.

(1) Duty time: The company closes every day-the company starts work at 8:30 the next morning. 8:30 am on public holidays and holidays-8: 30 am the next day.

(2) Be on duty in the company's duty room on time according to the specified time, and the personnel on duty shall not use the duty time to work in the office or engage in things unrelated to duty.

(3) When the manager on duty is on duty, he should know the situation of overtime workers and supervise and inspect all operating posts, normal jobs and duty posts. Understand the situation and location of cadres on duty, engineering attendants and pipeline industry attendants, correct violations in time, and ensure the safety and normal order of the company and the community.

That's how I introduced myself. Does the property need to be on duty 24 hours a day? According to the above research, we know that the duty system of property management companies is relatively strict. Owners can find property management if they have problems. Generally within the scope of property management, the property management company will handle it well. As long as the owner and the property communicate well, there will be no conflict.