Summary of case site property work

Summary is a written material that analyzes and studies the relevant situation at a certain stage and makes instructive experiences, methods and conclusions. Writing a summary is conducive to the improvement of our study and work ability. It's time to write a summary. Have you figured out how to write a summary? The following is a summary of the case property work I collected for you, hoping to help you.

Scientific arrangement, strengthening "three comprehensive management", in order to build a corporate brand with Galaxy characteristics, establish a good corporate image, complete the handover of new property, realize diversified management, strive to create a double harvest of social and economic benefits, firmly grasp the main line of property service work, and successfully complete various tasks assigned by the company. The work of the past year is summarized as follows.

First, clear indicators, and strive to increase revenue and reduce expenditure.

At the beginning of the year, according to the target management responsibility issued by the board of directors, the department responsibility book was signed by department, and the task indicators of the general manager's office were clarified. Over the past year, despite the replacement of property management personnel, with the increase of housing problems, the rise of property management fees has been affected, but I still managed to complete the charging task, and at the same time paid attention to increasing the income outside the property, and realized the diversification of pure water sales income through efforts. Represents housing rental income yuan, representing service income yuan. Name transfer will increase income.

Second, grasp the truth and practice and implement the quantitative system.

According to the Training Plan, the training work was implemented, and the CD "How Property Management was Tempered" was purchased, and everyone was organized to watch and study carefully. The class time was nearly 10 hour * * 8 discs. We made our own training handouts, gave lectures (for all employees), and strengthened the combination of pre-job training and on-the-job training. In the case of a large number of new employees and large variables in the entry and exit of employees, priority should be given to training. And pay attention to the implementation of the responsibility system, combined with the actual work, improve the quantification of each post responsibility, facilitate operation, facilitate supervision and inspection, and ensure the implementation of various systems. It is affirmed that the responsibilities of cleaning staff should be promoted by each department in detail, and the standardization should be improved by the quantitative system of departments and posts, and the on-the-job employees should be required to do their jobs well.

Third, property transfer and personnel training.

One of the main tasks of the company this year, the handover of the new property building, was fully prepared at the beginning of the year. Make clear the handover of each workflow, plan to recruit new employees, and gradually increase the number of employees according to the completion handover stage of Du Ming Building to reduce the cost. Due to adequate organizational preparation and clear division of labor among various departments, the handover task has been successfully completed and the management of the new property has been implemented. After more than half a year's practice, employees have been trained to be competent for their respective jobs.

Four, five heart service, enhance corporate image.

At the beginning of the year, it was proposed to do a good job of quality service with "five hearts" and enhance the corporate image. The general manager set an example and made a big fuss about broadening services. In order to satisfy the owner, the owner will take the initiative to serve when necessary. The host is out, the flowers and trees at home should be watered, and the ornamental fish should be fed. The property manager took the initiative to take the key and completed the task well. The owner proposed to hire a nanny, took the initiative to contact the domestic service company to help coordinate, changed many people successively, and finally invited a satisfactory nanny. The car mainly handles the car pass, actively helps the agent, and draws closer the relationship with the owner. Thanks and praised by the owners, the corporate image has been improved.

Fifth, strengthen communication and cultivate team spirit.

Pay attention to the relationship with other departments this year. The new property manager has a desire to do a good job at first, and some jobs must be coordinated by employees from other departments. Poor communication and coordination will affect work psychology, so we should adjust it in time and pay attention to communication. Now we can work well together. Instead of directly interfering with the problems found, we should coordinate with the department leaders and managers to solve the problems, and educate the majority in the department through individual problems, which is conducive to mobilizing everyone's work enthusiasm. Can play a subjective initiative, so that team spirit can be carried forward.