Evaluation standard of Chengdu property management building

Standardize the property management of residential quarters (buildings) to achieve Excellence and ensure the perfection and effectiveness of Excellence.

2.0 Scope of application

Suitable for property management companies to achieve Excellence and meet standards.

3.0 responsibility

3. 1 The general manager of the company is responsible for organizing and monitoring the work of achieving standards and creating excellence.

3.2 The company's deputy general manager and management office manager are specifically responsible for the organization and implementation of the work of achieving standards and creating excellence.

3.3 The management office and all departments of the company are responsible for the specific operation of achieving standards and creating excellence according to this procedure.

4.0 key points of the plan

4. 1 Brief introduction of "achieving standards and creating excellence" in property management

4. 1. 1 "National Excellent Residential Quarters/Building Industrial Zones" Standard Appraisal: The national property management standard appraisal organized by the Ministry of Construction every year is divided into 90 points (full score 100). The residential quarters/buildings/industrial zones participating in the appraisal are recommended by provincial construction committees or property management departments, and after passing the appraisal (full score), After reaching the standard, the Ministry of Construction will review it every two years. After passing the evaluation, it can continue to maintain the title of "National Excellent".

4.4.2 "Appraisal of Excellent Residential Quarters/Buildings/Industrial Zones in Provincial Property Management": it is the appraisal of excellent residential quarters/buildings/industrial zones in the whole province organized by provincial construction committees every year. The assessment standard score is generally 85 points, and the residential areas/buildings/industrial areas participating in the assessment are recommended by the cities in the province. After passing the examination, it can be awarded the title of "Excellent Community/Building/Industrial Zone in Urban Property Management" at the provincial level. After reaching the standard, the provincial construction committees will review it once every two years, and those who pass can continue to maintain the title of "provincial excellent".

4. 1.3 "Appraisal of Excellent Residential Quarters/Buildings/Industrial Zones in Municipal Property Management": It is a citywide appraisal of excellent residential quarters/buildings/industrial zones held by major cities in China every year. After the IT industrial zone of the participating community/building reaches the standard, it can obtain the honorary title of "Excellent Community/Building/Industrial Zone in Property Management" at the municipal level.

4. 1.4 "district-level excellent residential district/building/industrial district appraisal": it is a district-level excellent residential district/building/industrial district appraisal organized by the residential authorities in major cities. The participating communities/buildings/industrial zones can be awarded the honorary title of "Excellent Community/Building/Industrial Zone in Property Management" at the district level after reaching the standard.

4.2 Property management companies generally need to go through the following steps to establish goals.

4.2. 1 Set goals.

4.2.2 Establish a leading group for creating excellence.

Internal mobilization.

4.2.4 Carry out internal rectification according to the standard of "creating excellence".

4.2.5 Conduct "self-inspection" and "pre-inspection"

Meet the inspection standard

4.3 Basic working points for achieving the standard of "Excellence" Establish the goal of "Excellence": Property management companies should first set the goal of Excellence in residential areas/buildings/industrial areas as "Excellence", that is, clearly define whether to achieve "national Excellence" or "provincial Excellence", "city Excellence" and "regional Excellence" in order to establish the basic style of Excellence. When setting the goal of "Excellence", we should pay attention to the actual situation of joining the "Excellence" society and the company's support ability, and we should not aim too high.

4.3. 1 establishment of "creating excellence" leading group: before the work of "creating excellence" begins, the leading group of "creating excellence" shall be established under the leadership of the company. The merit team should generally be composed of the heads of various departments of the company and the main leaders of the management office. For the important work of "creating excellence", the general manager of the company should personally take the lead to strengthen the coordination and support of "creating excellence" and ensure the necessary human and material support for "creating excellence".

4.3.3 Internal Mobilization: At the beginning of "creating excellence", all internal employees, especially those who participate in the "creating excellence" community/building/industrial zone management office, should be mobilized for "creating excellence". Through meetings, publicity, strengthening management and other measures, relevant employees can enter the intense "creating excellence" work state as soon as possible, improve and speed up their work efficiency and pace, and be prepared for a tough battle.

4.3.4 Carry out internal rectification according to the "Excellence" standard: The "Excellence" standard that should be followed in the "Excellence" work is prepared as follows

Through reference, the working mode of "creating excellence" is gradually realized by changing and comparing with "standard". The rectification of internal strength "creating excellence" includes two parts: the rectification of hardware facilities (houses, equipment, facilities, environment, etc.). ) the "excellence" community/building/industrial zone and the perfection of "excellence" materials (original vouchers, management system, etc. ).

4.3.5 In the rectification of "hardware" facilities, the following aspects need to be improved:

A) Manage the appearance of the property building to be complete and tidy. "Chuangyou" residential area should be or basically be in good appearance, with no peeling, graffiti, posting, cleanliness, pollution, rust, bright paint and clear signs. Special attention should be paid to the unified and orderly closure of the balcony, which does not violate laws and regulations, does not change the use function of the balcony, and all kinds of external wall pipes are clean and intact, without corrosion and pollution, and does not violate the decoration management regulations such as indiscriminate construction.

Change the color of doors and windows at will (see Standard Operating Procedures for Decoration Management for details);

B) The interior of the managed building is clean, orderly and safe. There is no violation of decoration management and fire management laws and regulations, unauthorized construction, unauthorized changes (changing the use function of the house, arbitrarily changing the structure of the house) and other acts; The internal infrastructure of each building is in good condition and clean, and the signs are complete and clear (see Standard Operating Procedures for Decoration Management and Standard Operating Procedures for Fire Management for details);

C) Various public facilities and equipment in the managed residential area/building/industrial area shall be kept in good working condition. When "creating excellence" is rectified, it should be compared with the "creating excellence" standard. Pay special attention to two aspects: first, the completeness of all kinds of public facilities and equipment, that is, the public facilities and equipment that should be configured for community planning and home life should not be missing or reduced at will; Second, the utilization rate of all kinds of public facilities and equipment should reach the standard, and special attention should be paid to facilities and equipment that are neglected in daily management, such as street lamps and street signs, to maintain their utilization rate;

D) Maintenance and management of the environment and equipment surface of the computer room shall be neat and dry, free from dust, rust, paint stripping and sundries, and free from insects and rats. The condition of computer room and equipment surface reflects the intuitive level of equipment maintenance and management. During the rectification, special attention should be paid to the environmental rectification of the computer room and the maintenance of the equipment surface to ensure that the computer room is clean, dry, ventilated and cooled, and the protective measures are perfect. The surface of the equipment is full of luster, with clear marks, without oil stain, corrosion and paint peeling (see relevant standard operating procedures of electromechanical maintenance department for details).

E) The fire control system is fully equipped, the signs are clear and perfect, and the fire evacuation passage is unblocked. O During the rectification period of "creating excellence", special attention should be paid to the rectification of the fire fighting system, and efforts should be made to ensure that the fire fighting facilities and equipment are complete and in good condition and ready for use; Fire evacuation emergency lighting, fire evacuation indication signs, evacuation maps and signs are complete and intact, fire evacuation passages are unobstructed, and fire doors leading to the rooftop and escape platform are not locked; There are no neglected fire hazards such as occupation and parking in the fire exits around the building (see the standard operating procedures of the fire management center for details);

F) Cleaning and disinfection of secondary water supply systems, pools, water tanks and other important facilities related to residents' physical and mental health and safety, and safety protection measures for facilities and equipment such as gas pipelines and elevators must be improved and put in place;

G) Sanitary conditions are very important o During the rectification of "creating excellence", special attention should be paid to the sanitation of all sanitary dead corners in residential areas/buildings/industrial areas, such as the sanitary conditions in front of commercial outlets, parking lots, awnings, roofs, garbage transfer stations and green belts. Strictly control the phenomenon of posting and scribbling in the community, and it is strictly forbidden to raise poultry in the community (see the relevant standard operating procedures of the cleaning department for details);

H) The landscaping of residential area/building/industrial area with "excellence" has great influence on the evaluation of "excellence". During the rectification, special attention should be paid to the rectification of environmental beautification and greening, which is refreshing and pleasing to the eye, thus effectively improving the score (see the relevant standard operating procedures of the Department of Landscaping and Greening for details);

1) Efforts should be made to ensure that all kinds of public security and traffic signs are complete, all necessary protective facilities are in good condition and tidy, and security equipment is advanced and perfect (see relevant standard operating procedures of the Security Department for details).

4.3.6 When sorting out the information of "creating excellence" for inspection, we should strive to be perfect, true and reliable. The checked "excellence" information usually includes the following contents:

A) "Property Information of Chuangyou Community/Building/Industrial Zone"

-Planning permits;

Land use agreement;

-Investment license;

-work permit;

-Red line diagram;

-Master plan

B) Completion acceptance data:

—— Certificate of completion and acceptance of civil works;

—— fire control completion acceptance certificate;

-Water and electricity completion acceptance certificate;

-elevator completion acceptance certificate and elevator license;

-Completion acceptance certificate of communication system;

-certificate of completion and acceptance of gas system

C) Manage the handed-over data:

—— Drawing handover records;

-other materials for development and construction (such as records of concealed works, etc.). ) transfer materials;

—— Receiving acceptance records;

-Key transfer records;

-management contract entrusted by the developer

D) Manage the company establishment registration materials;

-Business license;

-tax registration certificate;

-enterprise legal person code certificate;

-Business license of the management office;

-Parking permit;

-Property information of management room.

E) The establishment and activities of the owners' committee:

-Articles of association of the owners' management committee;

-Association of Owners' Management Committees legal person registration certificate;

-record of election of owners;

-Records of the establishment of the owners' management committee;

-Minutes of meetings of the owners' management committee;

-Announcement issued by the owners' management committee.

F) Public management system (see the Household Manual for details);

G) All internal management standard operating procedures (management system);

H) Daily quality records of all internal management;

I) Records of employee performance appraisal results;

J) Records of all family complaints;

K) Visit records of all residents;

Records of all families applying for maintenance;

M) Collect records of all residents' opinions;

N) External notices and notice records of all management offices;

O) All financial operating profit and loss statements and other financial statements;

P) All external entrustment contracts;

Q) Training records of all employees;

R) All employee positions, professional title certificates and employee files;

S) residential owner/tenant files;

T) all home decoration management documents;

U) Certificates of no public security cases and fire accidents issued by relevant government departments.

All community cultural records;

W) Certificates of annual inspection, secondary water supply quarantine and sanitary disinfection and quarantine of all elevators;

X) copies of all identification documents;

Y) Various commercial information available for many years;

Z) All evaluation data and other information and records provided by the government, residents, the parent company and the outside world on the work of the management office.

Standard operating procedures for hotels of excellence /Article/2497.html

4.3.7 Conduct "self-inspection" and "pre-inspection":

A) In the process of hardware rectification and information collation and inspection of "Excellence", the "Excellence" leading group shall organize the "Excellence" management office to conduct internal self-inspection from time to time. Every self-examination is based on the goal, and self-examination and self-correction are carried out carefully and comprehensively. Record the problems found in detail, implement them to the responsible person item by item, and complete the rectification within a limited time. "Self-inspection" once, rectification once, by going up one flight of stairs, and strive to greatly improve the inspection level of "Excellence" community in a relatively short period of time.

B) One month before the pre-inspection of Excellence, when the internal rectification is about to end, the leading group of Excellence shall invite industry experts to conduct "pre-inspection" before the formal pre-inspection of Excellence Management Office. The "pre-inspection" is conducted in the form of formal inspection and appraisal. The inspection team will inspect the property management level of Chuangyou Community/Building/Industrial Zone item by item according to the appraisal standard, and finally add up the total scores of the results.

Make targeted final preparations before the inspection, and exercise all the staff of the management office.

4.3.8 Preparation for "Welcome Inspection". Before the formal "Excellence" inspection, the following work should be completed in the "Excellence" community/building/industrial zone:

A) Hardware rectification basically meets the standard.

B) The information and records are true, comprehensive and convincing.

C) Get the understanding and support of the owner/tenant: "Combined fishing +0". The management office should fully understand the meaning of "creating excellence" with the owner/tenant, so that most owners/tenants can support the creation of excellence.

D) Obtain the support and cooperation of the owners' management committee.

E) Select resident representatives and prepare to report to the evaluation team: "National Excellent" and "Provincial Excellent". In general, the assessment team requires that the residential areas/buildings/industrial areas participating in the assessment should have the opinions and comments of the owners' representatives. It is very important to carefully select residents' representatives and win their full support for the assessment.

F) Write the "Welcome for Inspection" report material: The "Welcome for Inspection" report material is a speech used to report the work to the evaluation team.

The speech should highlight the characteristics and achievements of "excellent" community property management, be concise, lively, focused and relevant.

Remember that the tedious "Welcome to Inspection" report speech should generally include the following parts:

-residential areas/buildings Lt. Introduction to industrial areas;

-property management work report;

-Report on community culture and spiritual civilization;

-"excellent" work.

G) Be responsible for the division of labor and pay attention to checking the layout of the welcome environment: check the contrast of the welcome atmosphere when checking the layout of the welcome environment, and strive to create an environment that is conducive to checking the welcome and can leave a "good impression" on the evaluation team.

H) Pay attention to gfd, behave in words and deeds, and greet the evaluation with the fullest spirit. The appearance of employees during the inspection.

Instruments, words and deeds should be carefully carved, and the "Excellence" leading group should ensure that the most adequate employees are inspected.

Mental outlook and mental state participate in the evaluation, in order to strive for the best evaluation results.

I) Basic requirements for inspection:

-Full of energy and neat appearance;

-strict discipline, nervous and orderly;

-warm and generous, neither humble nor supercilious;

-elegant environment, relaxed and lively;

-Confident, rigorous and responsive.

4.4 After the pre-inspection, the "Excellence" leading group will write summary materials and file them.

5.0 record

6.0 Relevant supporting documents