Does the courier have to pay for the loss of the courier?

Lead: During the Double Eleven period, I worked as a temporary worker in JD.COM for several days. I delivered a package to a customer on 15, but I didn't answer the phone first. Later, she asked me to put the doorman in, so I put the doorman in. 18 called me and said that I didn't receive it, so I went to help her find it, but I couldn't find it. Later, the surveillance found that it was taken by another person. I said I had sent it to her designated place. JD.COM said you didn't give it to her. I gave you the package, so I called you. Later, I communicated with the customer that I could pay half. She said she wouldn't call me. She called JD.COM. She didn't get the goods anyway. You still have to pay for a round trip. What should I do?

About "Do I have to pay for the lost courier?" This question, Bian Xiao sorted out the user's answers from multiple channels, so that everyone can understand it more comprehensively.

1, wonderful answer:

There are many such things, and the courier will take responsibility for such things. Although the client asked you to put it in the security department, JD. The reason of COM has never been communicated to customers. Well, I'm in JD.COM, too. What I hate most is that I sent them to my home. I didn't answer the phone, so I asked you to send it next time. The goods are small, but some are big, which makes me sad. Originally, I couldn't pull a few goods, so I ran into a few people who were not at home, wasting time. Some people are like this. They always thought that the courier was to send his family. You can deliver it in the evening or tomorrow. You never think about what it's like to pull a truck out and then pull it back. Door-to-door delivery is indeed a service, but the customer is not at home when he buys something. Is this a breach of contract? Is it a breach of contract if the phone is disconnected or not answered when you are not at home? You disturb others' rest too early. If it's late, you keep urging them. When you get home, there is no one at home. Just leave your mobile phone for you to deliver. Alas, express delivery is really hard to do, especially home delivery!

2. Wonderful answer:

Hehe, I lost more than ten pieces a month. Someone stole the courier and resold it. The doorman doesn't care. Everyone can get it, everyone knows where the bag is lost, but they still insist on putting it. If they lose it, they will complain to the courier without compensation. Then no matter who is at fault, the courier company will force you to handle it. It has a time limit. If you don't handle it for three days, you will be punished by arbitration. No matter whose fault it is, you will pay for it in the end. Some people are more sympathetic to the courier. Just don't want it. Some people negotiate half and half. Most of them are either delivered or delivered. Shameless. Don't ask me how I know, I will pay half a month's salary (manual smile) during the Double Eleven period.

3. Wonderful answer:

I don't know the rest. If it is SF, if the buyer has complained to SF, then SF will definitely ask the sender to check it first (that is, you can consider whether you can buy furniture yourself). If it is determined that it is not private, then SF will identify the loss of one vote and then transfer it to the claims center to communicate with the buyer for compensation. There is no need for the courier to pay, but it will record a loss to the courier's department and the departments outside the province, similar to deduction. The deducted branch will affect the salary and bonus of managers at all levels. It can be said that SF will not punish the courier brother, but you need to face the black face of your department head and regional leaders. If you leave them alone, it's okay, because it's normal for express mail to be lost and damaged, and any courier will encounter it.

4. Wonderful answer:

According to the regulations of the courier company, the courier should be handed over to the parties, and if the courier is lost, it is necessary to compensate. I often receive express delivery. Once SF Express sent it to me, and I wasn't there. SF Express said that I didn't sign for it myself, and the courier should take it back to the warehouse, but we can make an appointment to re-deliver it. I said just put it in a small shop in the community, but SF disagreed. The result can be imagined. Tong Yuan Zhongtong also sent a courier. When I was not in the community, I asked them to put down the small shop in the community, and there was no problem several times. However, I am also worried that if I go to the store to get something, I will be told that it has been taken away. At that time, I would be very confused. So I think we should have a good communication before sending the courier. If it is not convenient to receive the express delivery, we can change the time and never give it to others for collection. If the consignee insists on claiming compensation, it can only make compensation according to the agreement.

5. Wonderful answer:

I'll teach you a way to deal with such a wicked woman. Everyone can use it. Note: Since loopholes in the express delivery industry are unavoidable, let's solve them. I don't know which courier company you are from, but you should be familiar with the courier agreement behind the face sheet, which is generally the requirement of insured price or the determination of the liability for goods claims. The agreement generally requires you to deliver it to me or I will sign for it, but there is also a clause in it that the courier has the right to verify the information of the recipient to ensure the safety of the express mail, so this problem is easy to handle. For example, the evil woman you mentioned above agreed with you in her original intention, but she was wrong when something happened. Then you should send her every express carefully, and you must accept it yourself and ask for ID information. You can't give it to her as long as it doesn't match your ID card. If she wants to prove that it is her own, she must go to work and open a certificate in the street. Well, the question is, what if she doesn't provide it? That's easier. First, ask the mailing site to provide real recipient information; Second, send express mail, and deliver it normally for three consecutive days (as long as you don't provide information, you won't give it to her); Third, inform the mailing site to provide real information as soon as possible, and then inform the mailing site that the recipient can't provide valid proof and can't deliver it for many days, and ask for a refund. Remember that loopholes in the industry are a double-edged sword. It is right to ask for delivery, but it is not true! There are too many unreasonable feelings in our motherland. The road I gave you is only for people without integrity and excellent customers. You should cherish it.