Etiquette manual of property company

When entering the office and guest's home, be sure to knock gently (ring the doorbell) and get permission before entering. When opening the door for guests: knock-open the door-stand by and open the door-salute. When opening the door inward: knock on the door-March forward by yourself-stand sideways by the door-salute.

answer a call

1. When answering the phone, pick up the phone within three rings, quote the company name and your own name, and prepare a pen and paper beside the phone to record it, and make sure that the time, place, object, event and other important matters recorded are accurate. When the neighbor is free, take the initiative to answer the neighbor's phone, within three times.

2. It is best to call the other person 10 minutes after work or 10 minutes before work. The call should be brief: 3-5 minutes at a time is appropriate. Please apologize if you dial the wrong number. When answering the phone, keep a proper distance from the microphone: the ear is close to the receiver and the lip is about 2.5 cm away from the microphone.

Shake hands; Shake hands (noun)

When shaking hands with people, the host, elders, people with high status and ladies should reach out first, and customers, young people and people with low status should greet the men first. After the other person reaches out, lean forward, stand at attention with your feet, hold out your right hand, put your fingers together, open your thumb, step away from each other, stare at each other with a smile, and don't shake hands too hard. Don't take too long, usually about 3 seconds.

introduce

1. The respected party has priority to know. First, introduce young people, men, inexperienced people, unmarried women and children to the elderly, women, experienced people, married women and adults. Then introduce them to each other.

2. Say hello with a smile when introducing yourself, and then introduce your name, identity and unit to the other party after getting a response. When someone introduces you, smile and nod. After the introduction, shake hands and greet. You can repeat the other person's name and say "hello, sir/madam *!" " .

business card

When accepting a business card, you must get up and accept it with both hands, read it carefully, and don't fiddle and forget it. When handing in business cards, subordinates, visiting party and introduced party should hand in business cards first, hand them in with both hands, introduce them chest-high, face up and face each other. When exchanging business cards, the right hand holds your own business card, and the left hand holds the other person's business card.

by car

1. When picking up and dropping off guests in the car, you should follow the practice of being the guest of honor first, then the attache, first the female guest, then the male guest. If you are a VIP, open the door with one hand and cover the upper edge of the door frame with the other (but people who believe in Islam and Buddhism can't). After stopping at the destination, you should get off and open the door first, and then ask the customer to get off.

2. When riding a car with four seats in the front and rear rows, the seat on the right side of the driver's back row is the upper position, followed by the position directly behind the driver, and the position next to the driver is the lowest. When getting on the bus, please ask the customer to get on the bus from the right door and go around the left door from the back. By plane or train, the window seat and the seat facing the front are given to the guests.