Property management cleaning scheme

China's property service industry rose in the 1980s. With the upsurge of real estate industry and the deepening development of social division of labor, property service enterprises have sprung up all over the country, from the eastern coast to the inland, from the south to the north. I hope you like the following property management and cleaning scheme I have compiled for you.

The first part of the property management cleaning plan is to promote the healthy and orderly development of the property management market in our county, standardize the property management behavior, straighten out the property management system, comprehensively improve the service level of property management, effectively improve the urban environment, improve the quality of life of the people, and create a civilized, clean, safe and convenient living environment. According to the relevant laws and regulations such as the Property Management Regulations of the State Council and the actual situation of property management in our county, this implementation plan is formulated:

I. Guiding ideology and working principles

(a) guiding ideology: with the in-depth implementation of Scientific Outlook on Development as the guide, put forward the construction? Ecological county? 、? Livable county? In order to improve the urban environment, improve people's quality of life and build a harmonious society, based on the establishment of a socialized, professional and market-oriented new property management mechanism, the management level of residential quarters will be comprehensively improved.

(2) Working principle: overall compliance? Solve outstanding problems, improve service functions, improve management system and improve the level of property management? Principle, step by step implementation, overall promotion.

Second, the work objectives

(a) the establishment and implementation of the relevant functional departments to perform their duties, division of labor and cooperation, pay close attention to the comprehensive property management mechanism.

(2) The property management in the early stage of new residential quarters was invited for bidding, and the winning rate reached 100%. In the early stage, the signing rate of property management contracts reached 100%, and the signing rate of owners' temporary convention reached 100%.

(3) The county property heating office took over the uninhabited residential area in the city, and the remaining problems were effectively solved. The rectification rate reached 90% before the end of the year.

(4) All property management enterprises have obtained the Property Management Enterprise Qualification Certificate, and the personnel have been trained and the managers have certificates.

(5) Strengthen the self-discipline of owners, and more than 80% of residential quarters will set up owners' committees before the end of the year.

(six) the establishment of property services credit guarantee system.

(seven) to carry out the hardening and greening of bare land in the county.

(eight) before August 25th, the county 100 secondary water supply tanks were cleaned and disinfected.

Three. Work tasks and division of labor

(a) to complete the cleaning and disinfection of the secondary water supply tank.

1. If the existing secondary water supply facilities do not meet the hygiene requirements, they should be rebuilt within a time limit. If it cannot be rebuilt in a short period of time, health management should be strengthened, supervision and testing should be strengthened, and the frequency of testing should be appropriately increased. (Responsible unit: Health Bureau)

2 secondary water supply property units shall ensure that water supply facilities and equipment are in good condition, and establish and improve the cleaning and disinfection system. The secondary water supply facilities are cleaned twice a year. After disinfection and cleaning, water can be supplied only after water quality inspection, a county-level health supervision and inspection institution, is qualified. (Responsible unit: property right unit)

3. Responsible for the completion acceptance of the cleaning and disinfection work of the county 100 water tank responsible unit. Comprehensively check the water quality, and immediately rectify the responsible units with unqualified water tank quality to ensure the safety of drinking water for residents. (Responsible unit: County Health Bureau, County Property Heating Office)

(two) to complete the task of hardening and greening bare land.

Those with greening conditions are covered by greening methods, and those without conditions are covered by hard paving methods. For the exposed ground of the roadway, cement concrete or asphalt concrete structure shall be adopted according to the road grade and bearing capacity, and hardened according to the road construction standards. Hard pavement should be carried out from the kerb or sidewalk edge to the exposed ground of the sidewalk of the building. Do not have the parking function, using ordinary pedestrian walkway board for hardening; Have parking conditions, all paved with cement or asphalt concrete.

1. All streets, alleys, garden squares, urban-rural junctions, entrances and exits in Chengguan Town. (Responsible unit: Construction Bureau)

2. At the end of September, the exposed land of 20 property communities was hardened and afforested. (Responsible unit: Construction Bureau)

3. Enterprises and institutions have their own courtyards, self-managed residential areas and roads. (Responsible unit: property right unit)

4. The broken steps in front of the business households in the street. (Responsible unit: business owner, administrative law enforcement bureau)

5. The exposed surface in the basic construction site (including hardened exposed land and unhardened dirt road) is classified and hardened. (Responsible unit: Construction Bureau)

(3) Strengthen property supervision and standardize property management behavior.

1. According to the Regulations of the State Council on Property Management and the Interim Measures of Harbin Municipality on Bidding Management of Early Property Management, further strengthen the supervision and guidance of bidding for property management, and fully implement the bidding mechanism of early property management. (Responsible unit: Construction Bureau)

2. Strict property management enterprise qualification examination. According to the qualification grade of property management enterprises, undertake property management projects. Strengthen the annual inspection and qualification evaluation of property management enterprises. (Responsible unit: Construction Bureau)

3. Strengthen property management supervision. Establish the integrity files of property management enterprises, and implement the real-name integrity evaluation system. The evaluation results are an important part of the annual inspection and rating of property management enterprises. Supervise the property enterprises to provide consistent services according to the standards agreed in the contract and improve the management service level. (Responsible unit: Construction Bureau)

4. According to the Guiding Procedures for the Establishment of Owners' Congress and Owners' Committee in Harbin, the owners' congress and owners' committee shall be established according to law, so as to standardize the behaviors of owners' congress and owners' committee, promote self-discipline and democratic decision-making of owners, and earnestly safeguard their legitimate rights and interests. (Responsible unit: Construction Bureau)

5. Increase the collection of special housing maintenance funds. In strict accordance with the relevant provisions of document Guo Fa [2007] 18, increase the collection of maintenance funds in full, and effectively collect, manage and make good use of maintenance funds in accordance with the principles of owner-owned, special account storage, earmarking, owner's decision-making and government supervision, and gradually form? The funds are turned over according to law, the problems are solved, the faults are repaired, the equipment is replaced, the property quality is excellent, and the living environment is good? The situation is excellent. (Responsible unit: Construction Bureau)

6. According to the Provisions of Harbin Municipality on Credit Margin for Property Services, the credit margin for property services shall be collected. Property enterprises that undertake property projects and provide property services shall pay a credit guarantee for property services, which shall be uniformly supervised by the County Construction Bureau, and shall be earmarked for property enterprises to quit management without authorization and handle major quality accidents. (Responsible unit: Construction Bureau)

(four) the establishment of county, township (town), community responsibilities clear responsibility system.

The property management of urban residential quarters should accept the supervision and guidance of the Construction Bureau, and the township government should conscientiously implement the property management regulations. All relevant units and departments involved in property management activities shall assume management responsibilities according to their respective responsibilities and create a good property management environment.

1. straighten out the management system and innovate the operation mode.

For residential quarters with property management conditions, it should be clear that professional management should be carried out by property management enterprises, and the property management rate should reach100% before the end of the year; To meet the requirements, the infrastructure is not complete, do not have the property management conditions of uninhabited residential areas, unified by the property heating office of the Construction Bureau to take over, to provide basic sanitation and secondary water supply services. (Responsible unit: Construction Bureau)

2. Establish a work system with clear rights and responsibilities.

County Construction Bureau is the administrative department in charge of property management of residential quarters in the county, specifically responsible for the guidance, coordination, supervision and certification of property management in the county, and in conjunction with relevant departments, do a good job in rectifying the problems existing in property management enterprises and residential quarters.

County Environmental Protection Bureau is responsible for controlling noise and oil smoke pollution in residential areas (buildings).

County Administration for Industry and Commerce is responsible for reviewing the contents of advertisements for housing sales of real estate development enterprises, intensifying the investigation and punishment of false sales advertisements, and refusing to approve illegal sales advertisements that reduce or exempt property management fees and harm the interests of other owners. Manage and standardize all kinds of business behaviors of residential quarters (buildings).

The county court legally supported the case that the property company sued the owner for defaulting on the property management fee. Cases with clear facts and undisputed arrears of property management fees shall be executed in the form of payment orders according to law; The effective judgment that the property company wins the case and the owner refuses to perform shall be enforced according to law.

The county public security bureau is responsible for the security work of residential areas (buildings). For weak links, urge management units to eliminate hidden dangers, plug loopholes, improve security measures, and improve the security service capacity and level of property enterprises. Supervise the implementation of the construction of security facilities in residential quarters (buildings), vigorously promote the security technology with electronic camera monitoring system and access control intercom system as the main content, establish and improve the work system of mass prevention and treatment with management units as the main body, and build a security system for residential quarters (buildings). Timely discover public security and criminal cases in residential quarters (buildings).

The county administrative law enforcement bureau is responsible for investigating and dealing with illegal acts of property management, which makes property management activities more standardized and promotes the improvement of property management level.

According to the division of residential areas within its jurisdiction, community neighborhood committees are responsible for organizing the establishment of owners' committees and coordinating the relationship between owners' committees and property management enterprises.

Water, electricity, cable TV, gas and other supply units, as operating and benefiting units, are responsible for the laying, maintenance and collection of relevant pipe networks and lines in the residential area (building), and all expenses are charged to the residents. Property companies must sign agreements with relevant departments to collect water, electricity, cable TV, gas and other fees.

Fourth, safeguard measures.

(1) Raise awareness and clarify responsibilities. Strengthen the property management of residential quarters, implement? Number one? Responsibility system, implementing responsibilities at different levels. The county property management leading group was established, with Zhao Changman as the leader, Zhang Shuwen, Wang Guobai and Li Jidong as the deputy heads, Wang Yingchun as the assistant deputy head and the executive deputy head as the deputy head. County Construction Bureau, Court, Real Estate Management Bureau, Health Bureau, Environmental Protection Bureau, Public Security Bureau, Administrative Law Enforcement Bureau, Industrial and Commercial Bureau, Yilan Town, etc. are all member units. Establish a clear county, township (town) and community responsibility system and long-term management mechanism. The relevant functional departments of the county government should assume the responsibility of social management according to their respective responsibilities, and earnestly, realistically and effectively do a good job in the property management of residential areas.

(2) Cooperate closely and do a good job in rectification. Standardizing property management is a systematic project, which should be adhered to? Responsible for the combination of district and district? In principle, the county leading group is fully responsible for the supervision and guidance of this work; County Leading Group Office (located in the Construction Bureau) is responsible for the daily guidance, coordination, supervision and inspection of this work; Relevant departments of the county government should make full cooperation and close cooperation, formulate feasible rectification measures in view of the problems existing in property management, and earnestly do a good job in rectification.

(3) Strengthen publicity and create an atmosphere. Implement the "Regulations on Property Management", rectify and standardize the market activities of property management, vigorously publicize the policies, regulations and related rules and regulations of property management, make residents understand the relevant policies, rights and obligations of property management, further enhance their awareness of participation and rights protection, establish a correct consumption concept, and gradually move towards a virtuous circle of property management.

(4) Strengthen management and consolidate achievements. The relevant departments of the county government should take property management as an important part of social management, take responsibility for the division of labor, strengthen management and conduct regular inspections. Especially after the existing problems are rectified, it is necessary to further clarify the responsibilities, avoid the recurrence of similar problems, and earnestly safeguard the vital interests of residents and social stability.

Property management and cleaning plan Part II 1-2. Internal organization setup of the company

The company has a manager and four functional departments:

Organizational structure and staffing of each department of the property company

The management department is the decision-making body of the company, with managers 1 person. The manager is fully responsible for all affairs of the company, has the final decision on all major affairs of the company, and is responsible for coordinating the work of various departments.

Under the leadership of the manager, all departments cooperate with each other, comprehensively handle their responsibilities, report major issues to the manager for handling, or discuss and make decisions through high-level meetings. Each department completes all other tasks assigned by the manager while completing the work in charge.

1-3. Company staffing

The company has 43 employees, 4 of whom have obtained the qualification certificate of property management post1person, and 2 of whom are professional and technical personnel, including 5 with intermediate titles. At present, our company has taken over two residential quarters with a total property management area of 220,000 square meters, including small high-rise buildings 1 10,000 square meters and multi-storey houses of 200,000 square meters.

1-4. Existing fixed assets of the company

The company has a property with a value of 4 1 1,000 yuan. In order to better provide cleaning, greening, * * facilities and equipment, order fire fighting and other services for the property under its jurisdiction, our company purchased 1 trash can; 29 garbage trucks; 1 lawn mowers, gondolas and hedge trimmers; 9 interphones; One submersible pump and one sewage pump respectively; 3 computers and printers, with a total value of more than 80,000 yuan. It has built a good platform for the facilities and equipment of property management services.

Second, the analysis of the present situation of the garden community property

2- 1. Introduction of Meixian Garden Community

Meixian Garden Community is located in the south section of Jingxian Road in the county town, 300 meters south of Yangmei Street. The total area of the East and West Districts is11mu, with 42 residential buildings, 1200 households and more than 3,700 owners. The total construction area is 158675m2.

The supporting facilities in the community are complete, with two professional power distribution rooms and two booster stations. The hospital is equipped with intelligent monitoring facilities, street lights and square lights. Acousto-optic control induction lamp lighting is installed in the corridor. At present, there are five buildings with smart doors at the door of each unit. Community * * has 15 standard septic tank, with rainwater # at the door of each unit, sewage wells on main roads and fire hydrants in individual buildings. There are also two large parking squares in the community, with 200 parking spaces; There are 7 bicycle sheds, which can accommodate more than 1000 bicycles. Central heating is implemented in residential areas. Except the garage, all houses, shops and basements are heated, and the heating coverage area is 15605 1 m2.

The community has 1 Grand Square Garden, covering an area of 400 square meters; 24 small flower beds and lawns; More than 800 rare tree species such as cherry tree, hard-core begonia, ginkgo tree, loquat tree and Sophora japonica are planted, with a total green area of 19580 m2. At present, the community management is standardized, the public security order is good, the vehicle management is basically in place, and the environment is clean and tidy.

2-2. Property characteristics

The property has the following characteristics: 1, there are many residents in the community, and the sources of business households are complex, including businessmen, farmers, leaders of state organs and employees of enterprises. 2. The community has been built in stages for many times, and the original facilities and equipment are backward; 3. The community is divided into East District and West District. 2-3 Property Management Analysis

According to the characteristics of the property, in addition to charging and greening, two shifts of service personnel are needed for order maintenance and cleaning services. Order management and maintenance services require 24-hour property service management, and charging, cleaning and greening require 8-hour service.

Third, the property management plan

3- 1, service structure

This scheme is the basic framework of future services, mainly providing property management services, including customer service, order, cleaning, greening and maintenance. According to the actual situation, we will constantly improve the operating specifications of various services in order to manage them more effectively and provide customers with high-quality value-added services. 3-2 Management Organization Setting and Staffing

According to the general idea of management service and the characteristics of the community, it conforms to? Lean and efficient? Appoint people by post? The principle of establishing property management institutions, and the manager responsibility system for management. The management department consists of three departments and one room, office 1 clerk, responsible for all kinds of documents, materials, archives management and logistics support; The three section chiefs are responsible to the manager, and each of the three departments has two classes; The engineering department has a section chief 1 name and four maintenance workers, who are responsible for the daily operation, maintenance and maintenance management of the parts and facilities used by the property within the property management area; The service department consists of 1 section chief, 7 cleaning staff, 1 greening staff and 2 toll collectors, who are responsible for cleaning, greening management, charging and customer reception services in the area; The Order Department has a section chief 1 person and eight orderers, who are responsible for the order, fire fighting and vehicle management in this area, and * * * has at least 27 people. The daily tasks are carried out by the monitor under the guidance of the section chief.

3-3 Contents and Standards of Property Services

3-3- 1 Maintenance and management of * * * parts of the house and * * * facilities and equipment

* * * Use parts refer to outdoor walls, hallways, stairwells, corridors, etc. The main load-bearing structural parts of the house (including foundation, internal and external load-bearing walls, main columns, beam tops, etc.). ).

* * * Facilities and equipment refer to water supply and drainage pipelines, downpipes, power supply lines, fire-fighting facilities, green spaces, roads, parking lots, garages, houses, etc. used by facilities and equipment.

Contents and standards of cleaning services

A community consisting of public places, public green spaces and primary and secondary roads.

1, public green space 1 time/day cleaning.

2, hardened ground 1 times/day cleaning

3, primary and secondary roads 1 times/day cleaning

4. Wipe outdoor signboards, billboards, mailboxes and sculptures 1 time/month.

5, pool, ditch, canal, manhole cleaning 1 times/day.

Second, the house * * *

1. Clean the passages and stairs of multi-storey buildings once a day.

2. Clean the corridor glass once a day (excluding enclosed glass).

3. Wipe the stair handrail twice a week.

4. Clean the public activity place once a day.

5, water, snow clear in time.

6. Wipe outdoor stone benches, tables, lampshades and lamps 1 time/week.

7. After cleaning, the clean area is free of garbage and dirt.

Three. Receiving, processing and collecting

1. Set garbage bins and husk boxes reasonably.

2, garbage collection once a day, do Nissan Nissin.

3. Trash cans and shell boxes should be cleaned every day and regularly to keep them clean.

4, garbage transfer station, according to the need for washing, disinfection, effective control of mosquitoes and flies.

Contents and standards of order service

1, the entrance of the community is manned 24 hours a day.

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