The property management team asked the owner to change his nickname.

Ways to strengthen communication between property and owners: Empathy refers to a psychological experience process of people, and putting yourself in others' shoes is an indispensable psychological mechanism to achieve good communication. Objectively, we are required to connect our inner world, such as emotional experience and way of thinking, with each other and experience and think from each other's standpoint, so as to communicate with each other emotionally and lay the foundation for enhancing understanding.