Shenzhen subway complaint telephone number

The complaint telephone number of Shenzhen Metro is 88960600.

Provide passengers with professional services such as subway service information consultation, complaints, suggestions and praise through manual and voice methods. The service information consultation scope includes subway fare policy, the first and last bus time, the surrounding situation of the station, bus transfer information, safety rules and so on. The scope of acceptance of complaints and suggestions includes standardized services, station environment, equipment and facilities, etc.

The manual service hours are from 8 am to 8: 30 pm every day. During non-manual service hours, all incoming calls will be handled by audio telephone answering system. You can inquire about the relevant information of subway service by yourself, or you can choose to leave a message and record it. Shenzhen Metro refers to the urban rail transit serving China, Guangdong and Shenzhen. Its first line was put into operation on February 28th, 2004, with 65,438+,making it the eighth city in China.

Service facilities:

The civil communication service of Shenzhen Metro covers subway tunnels, stations, commercial areas and subway property areas. The main business includes public telephones at stations, providing wired telephone and data services for commercial organizations in the subway. Mobile communication signal coverage provides wired telephone and data services for residential buildings, office buildings, commercial buildings and hotels owned by the subway.

Blind guide belts are set at the entrance and exit of the station, the floor of the station hall and the floor of the platform to provide visually impaired passengers with walking and direction identification. Dedicated vertical elevator stations are basically equipped with dedicated vertical elevators from the ground to the station hall and from the station hall to the platform to provide services for disabled passengers and passengers in need. Disabled toilets All stations with toilets are equipped with disabled toilets.