Annual work summary of property service

Model essay on annual work summary of property service

Inadvertently, the work has come to an end. Looking back on the work in this period, we must have achieved a lot. Write a work summary, draw lessons and guide future work. How to write a work summary to attract more attention? The following is my collection of model essays on the annual work summary of property services. Welcome to share.

Annual Work Summary of Property Services1On May 20th, the Time Management Office trained subordinate departments with the theme of "team spirit". Through this training, the cohesion and competitiveness of all departments and personnel in the management office have been enhanced, and the team consciousness and cooperation spirit of all employees have been strengthened, which has effectively promoted the organization and humanized management of the management office.

A team is not just a collective, but is organized by some employees with the same beliefs to achieve the same goals. In a team, people can acquire and use more unspeakable knowledge, values and cultural characteristics, which are often decisive things. Team members have the same or similar attitudes and values. Through communication and exchange, they can coordinate sincerely, cooperate tacitly and complement each other. At the same time, each of us is a member of the team, and our interests are related to the pity and mutual influence of the group. Perhaps a casual mistake may lead to the failure of the whole team, just as the mistake of 1% mentioned in Details Determines Success or Failure will lead to the failure of 100%, which requires every member of the team to care, be loyal and learn from the team.

Trust plays a vital role in the team, and it is a "powerful agent" that connects team members. Team members should have a high degree of trust, treat each other sincerely, respect each other, understand each other, support each other, communicate frequently, seriously discuss and analyze the existing ambiguities, and put forward reasonable suggestions to prevent self-centeredness and self-perception of teammates and colleagues. In the process of communication, pay attention to communication skills and methods, so that all team members can understand your intention, the effect you want to express and how to express it. Managers should also fully trust team members, encourage employees to participate in decision-making and constantly improve their personal abilities.

Active coordination and tacit understanding is one of the necessary conditions for the development of a team. Whether playing games or working, only when everyone thinks wholeheartedly and works wholeheartedly can our team strength play its greatest role. At the same time, we must unconditionally obey the decision of the superior, actively and wholeheartedly put into work, and seriously cooperate with other departments to do all the work. Everything should focus on the overall situation, everything should focus on the collective, and you should think twice before you do anything. Don't do anything bad for the team, and don't say anything bad for unity. Establish good internal and external relations, integrate yourself into the team through unity and cooperation, and regard the success of the team as your own success. At the same time, personal success is also an indispensable part of team success.

Team spirit is a kind of collective consciousness recognized by team members and the embodiment of their ideals and beliefs. Have cohesion and appeal, and build team spirit. To achieve * * *, we must first unify our thinking, unite as one, cooperate with each other, and divide our work and cooperation. We can put ourselves in Qi Xin's shoes, work together, give full play to our individual talents in the collective struggle, twist into a rope to push the team forward and cultivate team spirit.

Through this training, I have a further understanding of team spirit, learn from each other's strong points in the future work, communicate and cooperate, and contribute my own strength to the team building of the times and the prosperity of the Times Management Office.

Annual Work Summary of Property Services 2 With the arrival of the first snow in XX, it indicates that XX is coming to an end. The clock of XX years has started to count down. At this moment, get a pen and make a summary for yourself in XX and make a plan for the coming year. It has been more than August since I joined the company on April 3rd. These days in the company, I feel very happy, both at work and in life.

As a customer service staff, I deeply understand that to do a good job in customer service, we must first understand what problems we are facing and what problems we should deal with; Secondly, what kind of ways and attitudes should be used to deal with these problems; Then, cooperate with timely service and enthusiasm for users to serve customers. Let customers feel the value of our work in the process of being served.

Since I joined the company, I have been mainly responsible for the collection of property fees and utilities of Shangzhong Building. Last month, the charging rate reached more than 90%, and the charging budget of Shanghai Middle School was exceeded in XX years. At the same time, assist the cultural building to send and receive letters, handle complaints and other related matters. In the process of completing the above work, I learned a lot and grew a lot.

1. The tempering at work has shaped my character and improved my psychological quality. As a person who has just entered the society and has little work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work, but with the help of leaders and colleagues, especially under the careful guidance of managers and supervisors, I have the courage to face difficulties and dare to challenge, and my personality has further settled down. I have some difficulties in collecting the fees for going to the middle school building. For example, Shangzhong is a commercial and residential building with a large flow of people. Some business owners stay at home at night, and it is difficult to find the owner. In terms of safety in high school, the engineers helped me collect the relevant fees at night, and I am very grateful to them.

I realized the importance of details in my work and life. Because the details are "small", they are often despised or even ignored, which often makes people feel cumbersome and have no time to take care of them. In Pauli's work and life, I deeply realized that the details should not be ignored or sloppy; Whether it is drafting every line and punctuation of official documents, or refining the services emphasized by leaders, there is no dead end in hygiene and so on. I deeply realize that only by going deep into the details can I get a return from it; Details bring benefits and details bring success;

In the planning for the coming year, while doing a good job, I actively consult books on all aspects of property, apply for qualification certificates on property, and constantly improve my business level.

It's snowing harder and harder outside, and it's a good year. Poly is about to usher in a more brilliant year next year.

Annual Work Summary of Property Services During the 3-20xx years, A Property Company closely focused on the overall deployment of the superior company, took the "three basics" construction as an opportunity, constantly determined to reform, realized the leap-forward development of management, actively standardized internal management, paid close attention to safety services, and carried out all the work in a down-to-earth manner in accordance with the spirit of instructions from the superior company, maintaining a good situation of healthy, stable and harmonious development.

Main work in the first and third quarters

(A) do a good job in the "three basics" work and lay a solid foundation for enterprise development.

According to the work arrangement and requirements of the superior company, A Property Company regards the "three basics" work as the strategic task of building a harmonious enterprise, takes the "three basics" work as the general starting point, accurately finds out the problems, makes clear the solutions, pays close attention to implementation, improves the quality of personnel, strengthens the style construction, ensures the stability and harmony of the team, and ensures the sustainable and scientific development of the company. In the third quarter, focus on "improving people's basic quality", vigorously carry out the "three basics" work and highlight team spirit education; Highlight the improvement of employees' quality; Highlight the propaganda of ideological and political work of party building. First, conscientiously implement the spirit of the meeting of leading cadres of the study group company, set up a leading group for three basic work, and set up three promotion groups for grass-roots construction, basic work and basic quality. Based on the comprehensive analysis of the present situation of the company's property service, the detailed implementation plan of the three basics work and the overall arrangement schedule are formulated. Second, the grass-roots units have carried out the activities of "learning the spirit, finding the gap, determining measures and improving the level" in the three basic work. The Party branch called for watching the propaganda film on the theme of "three basics" construction, and the department organized employees to study hard. It took nearly a month to find the gap from the bottom up in the whole company, dig deep into the problems and propose solutions. The third is to organize a special meeting on the "three basics" work, and the leading group will go deep into the grass-roots site to carry out the post responsibility system inspection activities with "clear responsibilities, perfect system, orderly management, well-trained, efficient work and strong supervision" as the main line, so as to find out the current situation at the grass-roots level and help solve problems. Fourth, the company advocates and encourages the development of distinctive advanced practices. Internally, form a weekly work meeting system to convey the spirit of instructions from superiors in time; Archives classified management, maintained by part-time archivists; Re-examine the job responsibilities and work contents, and supplement and improve the system norms; Managers analyze the key points and difficulties of work and sort out the crux of basic management; Commend and publicize outstanding figures and typical deeds emerging in grassroots work, and so on. The company focuses on sorting out the highlights of the "three basics" work and spreads the good experience of grassroots units throughout the company by way of case review. Fifth, strengthen the construction of grass-roots teams, carry out the activities of "five types and five good teams" in depth, guide employees to "learn by practice and lead by example", intuitively understand the application of visual management in production safety, and effectively promote the company's HSE management system. Organize some management backbones to visit and study in a certain place, learn safety experience sharing with great reference, learn standardized post operation procedures, observe advanced production operation procedures, and achieve the purpose of rapidly upgrading skills. Colorful learning and training activities provide employees with more learning opportunities, enhance their consciousness of finding gaps, and clarify the direction of future work while learning experience.

(two) to do detailed supervision and inspection activities, improve the level of service management.

In order to strengthen employees' sense of responsibility and improve the overall service quality, in the third quarter, the company stepped up inspections, strictly supervised on-the-job personnel, etiquette norms, housekeeping management, operational procedures, and the implementation of responsibilities, and ensured the standardization and unification of service standards. First, through the way of "listening, checking, watching, speaking and asking", supervise and inspect the actual work of the employees on the site of each property. "Listening" means listening to the daily work contents and suggestions of employees in various positions; "Check" is to check whether the on-site system specification of each property is perfect, whether the file records are complete, whether the service behavior is standardized, and whether the work quality is up to standard; "Look" is to check the working environment, employees' mental outlook and working state, to ensure that the house is clean and tidy and the work enthusiasm is high; "Speaking" means putting forward unified standard management requirements for the person in charge of the site, conducting practical job skills training on a regular basis, and explaining job allocation, specific responsibilities, division of labor, safety precautions, etc. For grassroots employees; "Asking" is to check and inquire about employees' job responsibilities and work skills, understand employees' understanding, adjust and improve system norms, gradually form an effective mechanism of "managing power, doing things according to the system and managing people with the system", and build an institutional system with scientific content, strict procedures, complete facilities and effective use to improve business level. Second, the company irregularly organizes joint spot checks on the security work on duty on weekends and holidays, which improves the enthusiasm of security work and realizes a benign work system of "everyone is on duty and each post has a job". Through supervision and inspection, the existing problems were found in time, and the work flow was sorted out, which put an end to the phenomenon of "dirty, chaotic and poor" working environment, unclear post rotation duty time, irregular record filling and imperfect system. Through supervision, conversation, communication and other ways to cultivate employees' work consciousness and initiative, improve work efficiency and overall quality of employees, and ensure service quality.

(3) Do a good job in fire safety management to ensure the stable operation of enterprises in the third quarter. Taking "improving the safety quality of employees and strengthening safety awareness" as the starting point and focusing on safety education, we will carry out various forms of publicity and education on safety services. First, increase publicity, education and training. All departments hold safety meetings, popularize fire safety knowledge, conscientiously implement fire safety laws and regulations and safety operation procedures, and enhance fire safety awareness and self-prevention and self-help ability. Department heads carefully analyze the ideological trends of employees, carry forward the management concept of "always paying attention to fire safety", and carry out different forms of safety ideological education such as encouraging mobilization, commending and encouraging, and communicating with each other in combination with their own work practice to promote the integration of enterprise safety culture. The second is to do a good job in fire safety inspection. Strengthen the safety inspection of fire, electricity, fire-fighting equipment and fire exits in key parts such as office buildings, computer rooms, warehouses and canteens that provide security services, and intensify the investigation of fire hazards in key links to eliminate fire hazards in the bud. The third is to do a good job in the investigation and management of hidden dangers. Check the hidden dangers of fire fighting equipment, facilities, fire fighting equipment, vehicles and circuits once a month. When problems are found, effective measures will be taken for rectification to ensure the smooth progress of daily work. Fourth, regularly organize various forms of safety supervision and inspection and special inspection. All departments regularly organize joint safety inspections and conduct self-examination and spot checks on key and difficult points. Combined with climate disasters such as heavy precipitation weather, high temperature weather and typhoon in the third quarter, we will strengthen preventive measures and attach importance to the continuous development of inspections during holidays. The fifth is to establish a long-term mechanism for safety rectification. Implement the mode of "investigation, rectification and exploration", constantly improve and perfect the safety management system, and ensure the healthy and stable development of enterprises.

(d) Do intensive study and training to improve the comprehensive ability of personnel. In the third quarter, adopt various training forms to create a strong learning atmosphere for enterprises. First, pay attention to strengthening employees' on-the-job education, and adopt a combination of company-level centralized training and departmental self-selected learning, with learning as the key link. The company continues to organize new employees to participate in pre-job training in batches, and strive to improve the overall quality. The department insists on weekly skills training and on-the-job training activities, and insists on learning "five haves", that is, learning time, reading materials, learning discipline, learning experience and discussion records, and gradually improves the quality of the team through learning. The second is to make rational use of training funds and make plans to provide opportunities for employees with room for improvement to study and practice abroad. In mid-September, the Engineering Department sent two employees to Beijing to attend the course of weak current system integrators in intelligent buildings to improve their professional skills. Third, pay attention to the quality education and training of managers and improve the level of decision-making and management. Actively respond to the call of superior companies, organize key personnel to participate in the HSE system promotion business training and EAP training lecture hall of oilfield companies, and improve the professional ability and psychological quality of managers. Through training practice, the company has continuously strengthened the construction of training institutions, integrated industry training resources, optimized the training faculty, innovated training means and methods, and improved the comprehensive ability of personnel.

(5) Strengthen project management in the third quarter to ensure the safe operation of equipment and facilities. Engineers accurately grasp the key time nodes of seasonal change and task increase, and strengthen the maintenance of equipment and facilities. First, regularly or irregularly inspect the office buildings under the jurisdiction of the company for hidden dangers of fire protection, air conditioning, water supply and drainage, power supply and other systems every month, and increase the inspection frequency, and supervise the phenomena such as breakage, failure and security loopholes and deal with them in time. Track and monitor the inspection of key parts and the monitoring of high-risk equipment and facilities, and fill in the equipment operation records, inspection records and other files in detail. Second, organize personnel to thoroughly clean the engine room, equipment room, safe passage, roof and other parts, and post the person in charge of the water boiler and equipment room to implement the safety responsibility. The third is to strengthen the supervision of the construction of outsourcing units and strictly prohibit illegal operations. Fourth, strengthen the management of basic data, classify and place inspection and maintenance files, and improve the project operation management process and system.

Second, the existing problems

In the third quarter, through our active efforts, we made some achievements, but we also clearly realized that while the company was developing rapidly, some problems and deficiencies were exposed, mainly in the following aspects:

(A) refined management ability is not strong

Managers lack a deep understanding of refined management concepts and working methods, and refined management concepts are not strong enough. Some work is not accurate, the division of labor is not clear, the work measures are not specific enough, the working methods are relatively simple, and some work belongs to extensive management mode.

(B) thinking limitations, lack of innovative spirit

Too stable in work, lack of reform courage, lack of innovation spirit, only satisfied with the idea of "not taking steps every day and not making great achievements every year".

(C) Insufficient reserve of high-quality talents

In recent years, the shortage of high-quality talents has become a major problem for enterprises to make great strides. The main reason for this problem is the low level of basic knowledge and limited working ability of on-the-job personnel, so introducing and cultivating high-level compound talents has become the bottleneck of the company's development.

(D) The difficulty of enterprise development has increased.

At present, the situation of in-depth analysis of the property industry market and business development is very severe, and the space for expansion is getting smaller and smaller. We should bravely face difficulties, actively respond to challenges and develop more property services that meet market demand. Under the macro situation, this has become the only way for enterprises to diversify their business risks and survive.

Work arrangement in the third and fourth quarters

In the fourth quarter, the company will focus on the words "increasing revenue and reducing expenditure, increasing revenue and reducing expenditure, and strict management" to ensure the completion of the annual business tasks.

(1) Vigorously explore the market and open up multiple channels to increase income.

On the premise of clear development ideas, we should increase efforts to expand the market and tap the internal potential. We will continue to put the development of new sites in an important position, strive to broaden the market, open up new positions, expand property services, and strive to increase operating income. On the basis of ensuring the original service items on the property site, we will continue to undertake various service items such as engineering maintenance, fire-fighting equipment debugging and inspection, greening, flower rental, canteen management, etc. , gradually improve the qualification, enhance the ability to undertake the project, and ensure the investment income. It is necessary to seize the opportunity of bidding for property service management of newly-built office buildings, increase research efforts, establish supporting investment and negotiate management methods for new projects, designate special personnel to be responsible, improve the winning rate of projects, strive for more market share, broaden income-increasing channels and improve economic benefits.

(two) to further promote the "three basics" work, and effectively improve the quality of service.

In the fourth quarter, we should strengthen the "three basics" work with the main content of "grasping the grassroots, laying the foundation and practicing the basic skills", earnestly enhance the awareness of service development, enhance the sense of responsibility and improve the execution. Only by deepening the understanding of the importance of the "three basics" work, strengthening the awareness of opportunities, properly solving the relationship between the "three basics" work and doing a good job in various businesses, and truly combining them organically can we achieve a promising development. We should pay attention to both hardware and software, and strive to build hardware and software, especially software. Every employee should strive to improve his professional quality and service level by practicing basic skills.

(3) Strengthen winter operation management to ensure safe winter.

The cold-proof work of each office building should be based on the actual situation on site, the actual effect, the principle of "prevention first, proper measures, highlighting key points and giving consideration to the whole", do a good job in cold-proof and thermal insulation preparation, resolutely overcome careless and irresponsible thoughts, and implement the work of ensuring the normal operation of equipment and safe winter. First, do a solid job in the basic work of cold protection and heat preservation. According to the distribution of system equipment and pipelines, some hidden openings of new fans are blocked to achieve the best thermal insulation effect; Regular maintenance of hot air curtain, air conditioning unit and heating system valves; Do a good job of water drainage in the water supply system of air conditioning cooling tower in advance. The second is to effectively solve the low temperature problem in some areas. Before heating is put into operation in winter, clean the plate heat exchanger of substation system and drain the water in the spray pipeline; After heating operation, scientifically control the operation time and parameters of the equipment in combination with the outdoor temperature in the morning, middle and evening; Adjust the air conditioning system and heating system, control the circulating flow of heating system in some areas, ensure economic operation and reduce equipment loss. The third is to strengthen inspections to prevent freezing and blocking. Improve the post inspection process, strengthen the cooperation consciousness of maintenance, weak current, fire fighting and other teams, strengthen the patrol inspection and temperature measurement in key areas, and handle the low-temperature areas in time when they are found to ensure that winter protection measures are in place.

(D) Advocate the wind of learning and research, and build a learning enterprise.

Effectively strengthen the construction of management team, insist on grasping the team, leading the team and promoting the work, build a learning management team, strengthen the supervision and assessment of learning effect, and urge managers to take the initiative to learn, so that learning can be truly implemented and achieved practical results. Select outstanding grass-roots personnel with progressive thinking, capable work, excellent work style and deep trust and support from employees to management positions, and optimize the allocation of human resources. In terms of training, we will continue to increase staff training, pay attention to on-the-job training and exercise, and improve skills and work efficiency.

In the fourth quarter, the business situation was tense and the task was heavy. Only by strengthening the implementation of responsibilities, doing a good job in "basic work at the grass-roots level", comprehensively promoting the process of service standardization and improving the level of enterprise property services can we ensure safe and stable operation and lay a good foundation for achieving the annual business objectives. Therefore, we will actively seek new methods and strategies, boldly innovate and reform in our work, straighten out our work ideas, clarify our development direction, and realize leap-forward development.

Annual Work Summary of Property Services 4 Looking back on the work in the past year, I was filled with emotion. Over the past year, with the care and support of leaders at all levels of the company and the active efforts of various service centers, I have gradually matured in discovery, solution and summary, and achieved certain results. Busy 20xx years have come. Looking back on my work in the past year, I am filled with emotion. Over the past year, with the care and support of leaders at all levels of the company and the active efforts of various service centers, I have gradually matured in discovery, solution and summary, and achieved certain results.

First, improve service quality and standardize butler service.

Since the launch of "One-on-One Butler Service" in March of 20XX, no matter what problems we encounter in our daily work, we are not responsible for all the work. Tracking and executing whether it belongs to our own post ensures the inertia of the company's work and works in a sound state, which greatly improves our work efficiency and service quality. According to records and statistics, while implementing "one-on-one butler service", I also participated in various trainings organized by the company. It mainly trains customer ambassador service standard, delivery receptionist service standard terminology, courtesy, conversation etiquette, customer etiquette, coping etiquette and behavior. After the training, it will be evaluated in the form of on-site simulation and daily inspection. Such as "smile, greetings, norms" and so on. We reward and punish from the usual grades to the end of the month, which greatly improves my service level and has been recognized by the owners.

Two, standardize the service process, property management towards specialization.

With the promulgation and implementation of the new Property Management Regulations and the improvement of other relevant laws and regulations, people have higher and higher requirements for property management companies. Property management no longer meets the limitations of the status quo and is moving towards specialization, proceduralization and standardization. In the daily management of the community, strict management, strengthening inspections, found that there are illegal operations and decoration behavior in the community. We persuaded in good faith from the perspective of management services, immediately put forward reasonable suggestions, contacted the relevant departments of the company, and formulated corresponding modification measures, such as: we immediately issued a modification notice and made the modification immediately.

Third, strengthen training and improve business level.

Professional knowledge is very important for real estate managers. No practical experience. The market environment is gradually forming, and it will take a long time to get on the right track. These objective conditions determine that our employees will continue to learn the laws, regulations and trends of their industries, which is of great benefit to our work.

Calls are the most frequent contact with the owners, and the quality of employees represents the corporate image. The company will continue to do a good job in employee training and improve our overall service level. The main contents of the training are.

(1) Good etiquette training and standardized gfd.

A good image makes people feel happy. Property management is first of all a service industry, receiving visitors from owners. Our warm smile service and friendly attitude will help the owners solve this problem even if they have feelings. The service desk staff must stand to serve, and the company leaders should greet the owners when they meet. This enhances the image of the call, enhances the overall image of the real estate company to a certain extent, and emphasizes the service nature of the real estate company.

(2) Do a good job in professional knowledge training and improve professional skills;

In addition to etiquette training, professional knowledge training is the main thing. The company regularly trains its employees in this respect. Mainly combined with the "Regulations on the Administration of Residential Real Estate", "Measures for the Administration of Residential Property in Industrial Parks", "Measures for the Administration of Interior Decoration of Residential Buildings" and other laws and regulations and related legal knowledge, to solve the practical problems encountered in law. Property management can never be guaranteed. It has been found out that the real estate company that paid the property management fee does not bear all the responsibilities. There are some typical cases in the company. We will study, analyze and learn from each other and discuss how much the real estate company in the dispute will bear. We need to keep learning and accumulate experience in our work.

20xx will be a new year. With the improvement of our service quality, the number of people staying in the park has increased, and the real estate is moving towards a higher and stronger goal. All customer service staff, as always, maintain a high degree of work enthusiasm, greet the new year with a fuller mental outlook, and strive to create a new brilliant page in the Yiting Service Center of Vanke Real Estate Company!

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