What services does the property provide to the owners?

Netizen question: When I bought a new house recently and got the key, the developer didn't make it clear what services the property company in the community should provide. Excuse me, will the property management company be responsible for the maintenance of elevators, street lamps or broken glass at home in the future?

Expert reply: You should carefully check the property management contract signed with the property management company. But at present, the services that property management companies should provide to community residents mainly include routine services, special services and agency services.

Conventional services are the most basic services, including: the main management of housing construction; Housing facilities, equipment and management; Health management; Greening; Public security; Fire fighting; Vehicle road; Agency service.

The Standard for Standardized Service of Property Management promulgated by the Ministry of Construction 1998 stipulates that: after receiving the request for repair from household users, they should register immediately; Emergency repairs of household water and electricity can't stay overnight, minor repairs of houses and other problems shall be carried out within three days from the date of repair; Maintenance personnel should be convenient and not disturbing the people, and the site should be clear after living; Maintenance personnel are kind and polite, and are not allowed to eat or get cards; Where the maintenance project belongs to the residents at their own expense, the charging standard should be made public, and it is not allowed to overcharge or overcharge; Establish a return visit system for maintenance services, and the resident users will comment on the maintenance quality.

Special service is essentially an agency business, which provides services to meet the needs of some owners, such as purchasing goods, purchasing tickets, picking up children or providing business services. Agency service is essentially the supplement and perfection of special service.