Job Recruitment Website - Property management - Five work summary reports in the first half of 2022

Five work summary reports in the first half of 2022

The language of summary must be concise and accurate. It should be written in the first person, that is, from the perspective of the department. The following is a summary report of my work in the first half of the year for your reference only. For more half-year summaries, click "Half-year Summary" to view.

Work summary report for the first half of the year 1

The first half of _ _ has ended. In order to better carry out all the work, the work in the first half of _ _ is summarized as follows:

I. Operation work

The mall on the third floor completed _ _% of the annual sales plan, _ _% of the annual profit plan and _ _% of the annual profit plan as of _ _ _ _ _ _ _ _.

Among them, the sales of men's wear reached about _ _% in the same period last year, and the decline in cashmere and wool areas was relatively large, with a decrease of _ _% in the same period, mainly due to the influence of the general environment. Cashmere bought less, mainly relying on retail, and the sales of high-end goods were affected; Men's wear in Nakajima decreased by _ _% in the same period, mainly because the high-end goods of the side hall brand were not easy to sell, and they were all special prices, which made the brand in Nakajima lose its price advantage and affected sales. In the same period last year, the profit reached _ _%, mainly because the guaranteed profit in this year's contract was paid monthly in advance, and the decline in sales did not significantly affect the profit.

The sales of shoes and hats department reached _ _% in the same period last year, with a significant decline. The category is Nakajima, which decreased by _ _% in the same period. The main reason is that 300 yuan Tuanka, a commercial company, took delivery on June 5438+ 10 last year (not this year), and the higher proportion of delivery of Zhongdao Tuanka had a great impact; In addition, the three brands of Red Dragonfly, Hani and Biden Gao decreased by 43.2% compared with the same period of last year. The main reason is that this year's goods are less than the same period last year, and there are fewer new models. Because of financial reasons, the suppliers of Red Dragonfly basically didn't supply new models, and the sales volume dropped sharply. The third reason for casual shoes is that the unit price of casual shoes is higher this year, with an increase of _ _% in the same period, and some old customers change to wear outdoor clothes with lower prices. The profit in the same period last year reached _ _%, mainly because the promotion fee this year was higher than that in the same period last year.

Second, after taking over the work on the third floor for two months, I mainly did the following work:

1. Strengthen effective communication with brand manufacturers and improve sales performance with the help of factory resources. For many brands, we cooperate with manufacturers or big agents. They are rich in commodity resources, and the weekly activities of manufacturers are greatly discounted, and the effect is obvious. During the Dragon Boat Festival, montague manufacturers were contacted to launch a large-scale sale, with sales of nearly 10,000 yuan. Qiaodun held a vip reception during Father's Day, paying 1 0,000 yuan to buy goods, reaching 1 10,000 yuan in sales, up 76 1% year-on-year. During the employees' in-house purchase meeting, Li Lang launched a special sale of 30% off the whole audience and 5.9% off the wine king animal husbandry, and the floor sales reached 1 10,000, up 193% year-on-year.

2. Intensify activities and do a good job in festival economy. On important festivals such as Dragon Boat Festival, Mother's Day and Father's Day, the office manager directly connects with brand suppliers to ensure the strength and effect of the activities. Especially on the basis of the company's existing activities, Mother's Day and Father's Day departments launched a directional lottery corresponding to the business projects on the third floor, and made a TV feature on Father's Day, which achieved good sales performance. Mother's Day and Father's Day sales increased by 14.36% and 7.46% respectively.

3. Take advantage of on-site promotion opportunities to enhance brand performance and enhance supplier confidence. In view of the poor market and unsatisfactory tasks of individual brands this year, the department actively contacted manufacturers and used the weekend to promote sales on the spot, which increased sales. Activities such as Kinsey Bette and Jiuku have a good promotion effect, narrowing the gap between actual sales and the task of guaranteeing the bottom.

Third, the existing problems

1, not paying enough attention to newly introduced brands, which is not conducive to brand cultivation.

2. Insufficient brand reserve, and there is no effective substitute brand when the brand exits or needs to be eliminated, which affects the adjustment progress.

3. Employees' awareness of active service needs to be further strengthened.

Four. To sum up, in the second half of the year, we will focus on the following aspects.

(1) Do a good job in brand adjustment and position adjustment of cashmere, wool area, luggage area and trousers area.

(2) Pay attention to the daily brand reserve, keep in touch with the target brand, and lay the foundation for the future brand structure adjustment.

(3) Develop a new brand promotion plan within the department, and first continue to increase brand promotion. At the same time, manufacturers are required to come up with a promotion plan as soon as possible to improve the visibility and sales performance of new brands.

(4) Take various promotion measures to promote sales in time.

1, targeted contact with large-scale sale activities, such as Belle's five major brands, boss casual shoes, Li Lang, rabbit velvet, etc.

2. Contact brand manufacturers' week activities and do a good job in off-season promotion.

3. Organize and do a good job in celebration activities, actively contact the source of goods in the activities of communicating with suppliers, and prepare special sales of some categories (mainly men's wear and cashmere).

4.6.5.438+February, organize cashmere festival and boots festival activities to stimulate passenger flow and promote sales.

(V) Strengthen communication with suppliers and stabilize brand development. The department will strengthen communication with suppliers of various brands from time to time, especially those with poor sales performance, so as to keep up with communication in time, give manufacturers more reasonable suggestions and ensure the stability of suppliers.

(6) Do a good job in hierarchical management and cultivate employees' awareness of active service. Strengthen the communication with the head of the cabinet, first mobilize the enthusiasm of the team leader, and let some head of the cabinet with good service and high sales enthusiasm communicate with employees in the form of morning meeting to share the fun of service, so as to mobilize the enthusiasm of all employees and gradually cultivate their awareness of active service.

The above departments will work hard in the future, while continuing to explore new ideas and actively create business, and strive to achieve better sales performance in the second half of _ _ _.

Summary report of the first half of the year II

Looking back on the work experience in the past six months, as every employee of _ _ enterprise, we deeply feel the hot air of the vigorous development of _ _ enterprise and the spirit of struggle of _ _ people. The following is a summary of my work:

I am an ordinary employee in the sales department. When I first arrived in real estate, I was not very proficient in real estate knowledge, and I was not familiar with the new environment and new things. With the help of company leaders, I quickly learned about the nature of the company and its real estate market. As a member of the sales department, I feel a great responsibility.

As the facade and window of an enterprise, a person's words and deeds also represent the image of the enterprise. Therefore, we should improve our own quality and set high standards for ourselves. On the basis of high quality, we should strengthen professional knowledge and skills. In addition, we should have a broad understanding of the whole real estate market and stand at the forefront of the market. After this period of training, I have become a qualified salesperson and try my best to do my job well.

With the ups and downs of the real estate market, the company entered into a joint venture with _ _ company in 2006 to jointly complete the sales work. During this period, I actively cooperated with the employees of _ _ company, and under the guidance of the company leaders, I completed the formulation of the operating price, and planned and completed the advertising before the Spring Festival, which laid the foundation for the sales climax in _ _ _. Finally, the contract was completed in _ months with a good result of _ ten thousand yuan. After the baptism of this enterprise, I have gained a lot of professional knowledge and improved in all aspects.

Cooperation with _ _ company in the later period is another major change and qualitative leap of the company. This period is mainly aimed at the sale of houses. Prior to this, the sales department implemented internal subscription and other means to lay the groundwork and create a hot scene. In the sales department, I hold two positions: sales office and accountant. Faced with the increase of workload and the systematization and normalization of sales work, the work seems heavy and moderate. At the opening ceremony, this comrade basically worked overtime to finish his work every day. After more than a month of familiarity and understanding, I immediately entered the role and completed the work skillfully.

Due to the huge amount of house payment, we have been very cautious and serious in the process of collecting money. Now we have collected tens of millions of house payments, and all the accounts complement each other without any mistakes. In addition, the monthly work summary and weekly meeting in the sales process, constantly sum up their own work experience, find shortcomings in time, and improve as soon as possible. In a short period of three months, the sales department cleared all the houses in the second phase and all the remaining houses in the first phase were sold out, which was inseparable from the efforts of me and other sales members.

This half year is meaningful, valuable and rewarding. With the efforts of every employee, the company will have new breakthroughs and new atmosphere in the new year, and can occupy a place in the increasingly fierce market competition.

Summary report for the first half of the year 3

The first half of 2000 is coming, and we will greet the second half of 2000 with confidence. The past half year is a half year for the company to improve the safety and service quality of enterprises, and it is also an ideal half year for the safety management department to implement the indicators of the project department. As we bid farewell to the old year and welcome the new year, we should review our work in the past six months, sum up our experience, find out our shortcomings, foster strengths and avoid weaknesses, and make new achievements in the new six months.

First, quality service and win trust.

By introducing Xinchang brand management, strengthening management standards, strengthening on-site supervision and quality inspection of management personnel, the company gradually improved the image of security posts and windows, and constantly improved its quality service level, which was well received by the park owners and won their trust. Entrusted by the owner, the Property Safety Management Department assisted the company in reception work for hundreds of times, including two NPC delegations, three Publicity Department of the Communist Party of China leaders and six well-known enterprise cooperation meetings. Due to the excellent reception work, the safety management department won the praise of the owners with its excellent service.

Second, give priority to prevention and focus on monitoring.

Under the care and guidance of the company's headquarters, the project department implemented the "six prevention" measures such as fire prevention and theft prevention by formulating various safety plans and other fire prevention plans, and no accidents occurred throughout the year. The project manager will hold a feedback meeting of department managers every day to inform the situation, and ask the Ministry of Security to arrange regular patrols for cadres and employees, strictly prevent and control them, and implement mass prevention, mass inspection and mass treatment with the cooperation of relevant departments to ensure that the park is foolproof.

By reviewing and summarizing the work in the first half of 2000, the Safety Management Department summarized the past, looked forward to the future, rectified the deficiencies, and put forward the service improvement target in the second half of 2000, so as to promote the all-round development of the work of the Safety Management Department in 2000.

Three, the following work is the focus and direction of the security department in the second half of 20_.

1, we will always implement the policy of "safety first, prevention first", and the security department will continue to follow up the implementation when the specific implementation of various plans is still not perfect.

2. The management level of security guards and leading institutions needs to be improved: the comprehensive qualities of key personnel such as cultural literacy, professional knowledge and management ability are uneven, and the management norms formulated by the Security Department and the project have not been fully implemented. The Security Department will strengthen education and training in view of the existing problems.

3. Service quality needs to be optimized and improved: from many inspections and customer complaints, it is found that the service quality of security guards in various positions in the security department is high and low horizontally and good and bad vertically. The Security Office will strengthen management to ensure that there are no different service standards between day and night, between peacetime and weekends, and between leaders.

4. The recurring problem is that individual security guards' gfd is untidy, not vivid in manners, not considerate in service and inflexible in handling. These problems have seriously affected the overall service quality. In the second half of 2000, the Ministry of Security will focus on follow-up and implementation.

Summary report for the first half of the year 4

20_ year 10, I came to gaojun property with pure curiosity and started a new milestone in the harsh environment. The work content is wrapped in familiarity and unknowns, which urges me to make more efforts to learn and challenge. Half a year has passed in a blink of an eye. With the training of department leaders and the help of colleagues, I quickly became familiar with and competent for the job responsibilities of property managers. In the middle of the year, everyone should sort out the past and plan the future. Now, we will summarize the work in the first half of 2000 as follows:

I. Property service work

Property work mainly includes daily maintenance, complaint handling, charging, infrastructure, equipment maintenance, environmental sanitation, mosquito and fly disinfection; There are also study and training, inspection by higher authorities, etc.

The collection of community management fees and the rectification of facilities and equipment problems are the main tasks of the management office in the first half of 20_, and most of the work has been successfully completed with the full cooperation of colleagues from all departments of the property management company.

Second, the office work

Office work is a brand-new field for me, and there are many things to do, including document processing, document management, document approval and so on. Faced with a lot of trivial routine work, it is necessary to strengthen work consciousness and pay attention to speeding up the pace of work; Improve work efficiency. Handle everything calmly, strive to be comprehensive, accurate and moderate, and avoid omissions and mistakes.

Third, there are shortcomings.

In line with the professional attitude of "working for myself", I have worked hard and creatively, and made some achievements, but there are also some problems and shortcomings, mainly as follows:

First, the property manager is a new position for me; A lot of work has to be done and groped, so that it can't be done with ease, and the work efficiency needs to be further improved.

Second, some work is not meticulous enough, and some work is not well coordinated.

Third, providing effective decision-making data for leaders needs further improvement.

Fourth, communication with department leaders and company employees needs to be strengthened.

Fourth, the direction of efforts.

First, strengthen study and broaden knowledge. Study hard the knowledge of real estate industry and related property laws and regulations.

Second, in line with the principle of seeking truth from facts, pay attention to the coordination and communication between various departments of the company; Effectively form an atmosphere of unity and cooperation.

Third, provide effective data for leaders.

"If you don't accumulate frog steps, you can't travel thousands of miles; If you don't accumulate small streams, you can't become rivers and seas. " In the first half of 20_, I gained success, experienced difficulties and realized enlightenment; In the second half of the year, I will, as always, sail for the new year with confidence and hard work.

Summary report for the first half of the year 5

Time flies, and I have been working in the Central Park Service Center for half a year before I know it. In my opinion, this is a short and long half year. What is short is that I haven't had time to master the work skills and professional knowledge, and time has passed; Becoming an excellent customer service staff has a long way to go.

Looking back at the company's customer service job application at the job fair, it seems to have happened; But now I have changed from an ignorant student to a Greentown employee with job responsibilities, and the customer service work has changed from unfamiliar to familiar. Many people don't know about customer service, and feel simple, monotonous or even boring, but they just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, if you want to be a qualified customer service staff, you need to have relevant professional knowledge, master certain work skills, and have a high sense of consciousness and responsibility, otherwise you will make mistakes and dereliction of duty in your work; Of course, I didn't realize this at first, but it was only after I experienced various challenges and tempering in my work that I deeply realized it.

First, the following is my main work in the past six months.

1. Go through the formalities and certificates of the owner's house expropriation, occupancy and decoration, and file the owner's information, files and keys; Among them, 92 households have been delivered to the park, 46 households have gone through the handover procedures, 7 households have gone through the decoration procedures, and 2 households have moved into the owner.

2, accept all aspects of information, including the owner, decoration units, real estate companies, construction units and other information, at the same time make records, notify the relevant departments and personnel for processing, and track this process, after the completion of a return visit.

3. Making, sending and filing letters and documents. At present, 50 copies of work contact sheet/kloc-0 and 5 copies of rectification notice1/kloc-0 have been sent; 55 tips; The departmental meeting lasts for 23 minutes, and the explanation will be released above 1387.

Second, in the process of completing the above work, I learned a lot and grew a lot.

1. The tempering at work has shaped my character and improved my psychological quality. As a person who has just entered the society and has little work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work, but with the help of my leaders and colleagues, especially under the careful guidance of my current supervisor, I have the courage to face difficulties and dare to challenge, and my personality has further settled down. I remember that when the houses in Lanxiuyuan and Linfengyuan were delivered, the time was tight, there were few people, and the related work was complicated. All the staff in the housekeeping department have worked overtime for more than one week in a row, and strive to make full and meticulous preparations before handing over the house; Especially in the first three days of delivery, everyone works overtime until two or three in the morning every night.

On the first day of delivery, I was responsible for the assistance of the customer service center. When I drag my tired body to participate in the delivery work, I feel like sleeping with my eyes open. However, when I saw Zhang Yu, who came all the way from Chongqing, facing the customers with a calm and sweet smile and skillful reception skills, waves of ripples rose in my heart. She's working overtime, too. She'll be tired. Why can she keep such a good mental outlook and working condition in front of customers? Through the company leaders' understanding of our work that day, I deeply realized the true meaning of professionalism and smiling service. The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should work hard, put customers first and always smile, because you represent not only your personal image, but also the image of the company. In the delivery work on the second and third days, I changed from assisting work to formal reception work. While strengthening my emotional control, I tried my best to maintain smiling service and successfully completed the handover procedures of several owners. I am also very pleased to hear the encouragement of the superior leaders and look at the satisfied smile of the host. Going through this delivery process has also played a great role in my future work. In the face of criticism and correction from leaders and colleagues, I can straighten my mind and make positive corrections. When communicating with a few difficult engineers, they gradually become fearless; Etiquette such as reception etiquette and telephone etiquette has also been gradually improved.

I realized the importance of details in my work and life. Because the details are small, they are often despised or even ignored, which often makes people feel cumbersome and have no time to take care of them. In the work and life of Greentown, I deeply realized that the details can not be ignored or sloppy; Whether it is drafting every line and punctuation of official documents, or refining the services emphasized by leaders, there is no dead end in hygiene and so on. I deeply realize that only by going deep into the details can I get a return from it; Details bring benefits and details bring success.

3. I have developed my talents in my work and study; When I worked hard to complete every task assigned to me by my superiors, I got the support and affirmation from my superiors. I just finished the layout of the Christmas New Year's Day Park two days ago, which is the first one I made myself. When the plan was approved by the supervisor, my heart was full of joy of success and passion for work. As for the layout of the publicity column in the canteen, the park identification system and the layout planning in the Spring Festival park, I will treat them seriously and responsibly, and try my best to do them well one by one.

In the new half year of the second half of 20_, I will try my best to correct the shortcomings in my work in the past half year, and constantly improve and strengthen my work in the following aspects:

1, strengthen the study of basic knowledge of property management, improve customer service skills and psychology, and improve customer service reception process and etiquette.

2. Strengthen the production ability of copywriting and meeting; Expand various job skills, such as learning the operation of PHOTOSHOP and coreldraw software.

3. Further improve your personality, improve your patience with work, pay more attention to details, strengthen your sense of responsibility, and cultivate your enthusiasm for work.

4. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

Fortunately, I just graduated from school and can join the lovely and excellent team of _ Garden. The cultural concept of Greentown and the working atmosphere of Housekeeping Department have unconsciously infected and promoted me. Let me learn at work and grow in my study; Also determined the direction of efforts. At this moment, my goal is to challenge myself, surpass myself and make greater progress in the new year's work!