What does office property management include and what are its characteristics?

1. Equipment configuration of business center

The main equipment and supplies to be equipped in the business center include Chinese and English processors, printers, fax machines, telex machines, typewriters, computers, binding machines, plastic packaging machines, dictation machines, televisions, telephones, video recording equipment, projectors, screens, cameras and other office supplies. The equipment of the business center can be increased according to the increase of service items.

The normal use and maintenance of business center equipment is the guarantee to provide good service. Business center personnel should operate in strict accordance with normal operating procedures during use, and regularly carry out necessary maintenance of equipment. Once the equipment breaks down, it should be repaired by professionals.

2. Work requirements and processes of the business center

Business center service is a direct service for small areas and multiple projects. Guests' evaluation of the service quality of the business center is based on thoughtful and efficient service. To achieve thoughtful and efficient service, we must rely on experienced employees and a set of perfect working procedures.

(1) Work requirements. The requirements for business center staff are: ① fluent foreign language listening, speaking, reading and writing skills; ② Proficient in Chinese and English typing; (3) the ability to operate all kinds of equipment skillfully; Familiar with business information knowledge; ⑤ Familiar with secretarial knowledge; ⑥ Have basic knowledge of equipment cleaning and maintenance.

(2) Working procedures. ① Before service: Understand the service items, service time and service requirements required by customers; Explain the charges to customers, issue a notice of charges, and collect a certain percentage of deposit. ② In terms of service: based on the principle of accuracy and quickness, the service is completed on time and accurately according to the requirements of guest service. (3) After-sales service: After completing the service required by the guests, fill in the expense receipt of the business center and guide or accompany the guests to the finance department to settle the account. Business center expense receipt in triplicate, one for the finance department, one for the guests and one for the business center.