Responsibilities of property manager

Property management is gradually developed with the development of the national real estate industry, especially the residential industry. When people's living standards gradually improve, people pay more attention to the quality of life. What is the responsibility of the property manager? Let's have a look.

Property manager's responsibilities 1 1, and customer familiarity is over 95%. While paying attention to the key customers who often complain, we also pay attention to the most silent customers, get familiar with the basic situation of customers in this region, establish a work account, and be responsible for collecting, sorting, archiving and updating customer information at any time;

2. Be responsible for handling the check-in and check-out procedures of customers, accepting the check-in (delivery) of units and handling household cards;

3. Customer relationship construction: according to the company's requirements, put yourself in the shoes with standardized customer reception etiquette, accept customer service requirements such as maintenance, consultation and complaints, and hand them over to the responsible departments/personnel, and track and implement the processing progress of service requirements at the first time; After the customer service, pay a return visit to the customer as soon as possible.

4. Conduct a comprehensive inspection of the area under its jurisdiction at least once a day, and be responsible for supervising, tracking, rectifying and reviewing the safety, engineering and environmental service processes and service quality of the area under its jurisdiction;

5. Handle daily customer service affairs, such as moving appointment, customers moving in and out;

6. Responsible for collecting current and overdue property service fees, elevator use fees and parking space property management fees from customers, and collecting agreed fees for new projects such as water, electricity, heating and gas collected by real estate companies;

7. Be familiar with customer service demand information related to food, clothing, housing, transportation, leisure and entertainment, health education, etc. Around the community, be familiar with the telephone numbers of government departments such as water, electricity and electricity, and update them regularly to make customers answer questions fluently;

8. Responsible for handling customers' decoration applications, conducting daily on-site inspection of decoration, coordinating safety management and engineering personnel's management of decoration process, and immediately stopping illegal decoration when found, and coordinating government administrative law enforcement departments to deal with difficult customers. Keep relevant records of decoration management for future reference;

9. Establish and maintain a good public order, and coordinate the handling of customer neighborhood disputes;

10, communicate closely with customers, organize owners' meetings regularly, conduct customer satisfaction surveys regularly, sort out, analyze, judge and meet customer needs, and establish and maintain good customer relations;

1 1. Carry out community activities regularly according to the company's community cultural work plan, and communicate with customers during the activities;

12. Provide wedding service, moving service, birthday greeting, business reminder, key keeping and other special services. Improve customer satisfaction;

13, in daily communication with customers, effectively reduce customer expectations, explain the service content of the property to customers, and let customers distinguish the respective responsibilities of government departments such as property, construction unit and water and electricity;

14. Seriously study the laws and regulations of the property industry, master the training content of the company's "answering customers' questions", show professionalism in the process of docking with customers, and reasonably answer the owners' inquiries;

15, according to the requirements of the company, pay a return visit to the quality of customer service demands in time, sort out the return visit results and report them to the management office manager;

16. Dockers (system administrators, file administrators, key administrators, NC docking modules, CRM docking modules, community cultural specialists, decoration management and other part-time modules) responsible for each sub-business should dock with the Quality Management Department on the basis of completing their respective regional work, and complete the collection, collation, statistics and reporting of various materials with high quality according to the time required by the company;

Responsibilities of property manager 2 1, cleaning and cleaning of public health. The cleaning area that the property management company is responsible for includes all public parts except the door of the household, such as stairs, sidewalks, residential streets, residential squares, etc. From your outdoor elevator platform to residential streets and squares.

2. Management and maintenance of public facilities and equipment. Property management facilities and equipment mainly include power supply lines, various power distribution equipment, water supply and drainage pipe network, secondary domestic water pressurization equipment, elevators, fire fighting equipment, etc. It is as big as a street lamp everywhere in the community, as small as hundreds of thousands of power distribution. These devices add up to thousands, and they are increasing with the expansion of the takeover area. These are all public facilities and equipment managed by property management companies. Only with normal operation can residents live and work in peace and contentment.

3, community public order management. According to the planning and layout of the residential area, the property management company will perform management functions for the whole residential area after taking over, including the management responsibilities that residents should abide by, such as parking order management, disorderly parking, unauthorized construction, garbage disposal, concierge access, greening inside and outside the hospital, lighting, security system, fire control system, advertising, etc.

4. Disposal and management of emergency repair. Including internal and external network power supply system failure and sudden power failure in the community, emergency power supply system start-up management and timely repair of power line failure, as well as emergency repair of water supply pipelines. No matter whether these failures occur at noon or midnight, the property has the responsibility to put into emergency repair at the first time, with the aim of restoring the normal life order of the residents at the first time.

5. Participate in social affairs management. Administratively speaking, property, as a new type of "small government", is playing an irreplaceable role, assisting communities and grass-roots governments to implement grid social management, carrying out "double innovation" activities, and carrying out social surveys, various surveys, government propaganda, family planning, public security joint defense and other work within the managed property. Helping the public security departments to solve cases, resolve disputes and carry out mass prevention and treatment work can not be separated from the participation of property companies.

6. Decoration management. Comprehensively manage all aspects involved in the process of household decoration, including wall surface, appearance and load-bearing structure. , decoration team management, environmental pollution and decoration garbage stacking, cleaning, cleaning management.

7. Ecological environment management within the scope of property management. In order to provide a good living environment, the focus is on the management services of greening, lighting and hardening infrastructure in residential areas. Jinliyuan Property invested a lot of money to buy green sprinklers, regularly carried out road cleaning, flower and tree maintenance and pruning, pest control and fertilization, replanting and other work, and at the same time added some street lamps, avenue lighting facilities and local lighting management and protection facilities.

8. Establish property files to facilitate residents' services. Property files include property design and construction drawings, property rights files, household files and electronic information files. It is very important to conduct comprehensive, standardized, scientific and accurate management of the collected files, especially the management of all kinds of pipe networks, lines and pipelines on the ground and underground, all kinds of concealed works, main components and their equipment, just like the distribution of a person's vascular system, which will provide a comprehensive, safe and comfortable living environment for all our residents for a long time.