Summary of the work of the case supervisor

A good case manager must always keep a clear head and careful thinking. Here I bring you a summary of the work of the case manager. Welcome to reading.

Summary of case supervisor's work (1) Unconsciously, 20XX has quietly left. Looking back on 20XX, although I was very busy, I also gained a lot. Looking back on this year's experience, we experienced the climax of the transaction brought by the market rebound, and also experienced the market indifference brought by the wait and see. Looking back on this year's work, with the support and help of the company's leaders and colleagues, I improved my work requirements and completed the work seriously according to the company's rules and regulations. The year has ended, and the work of the year is summarized as follows:

According to the overall deployment of the company last year, I felt pressure after the sales task was issued. In order to achieve this goal, I led my colleagues in the marketing department to go all out and firmly grasp every node of project sales. As a marketing manager, while completing the daily work of the whole department, we should take the sales performance of the whole sales team as the center, cherish every day, gather spirit and strength, actively guide and coordinate the planning department to do a good job in project promotion, ensure daily customer visits, pay special attention to the general control, improve the sales atmosphere on the spot, pay attention to the on-site cooperation between salesmen and sales managers, and improve the turnover and turnover rate through the organic cooperation on the spot. While paying attention to performance, we should pay more attention to the training of sales talents, so as to lay a talent foundation for the sustainable sales and future development of the project. Here, I would like to thank the company leaders for their support and all my colleagues for their cooperation. Thank you all for today's achievements.

The main work of 20XX is as follows:

Daily management of the sales department

The sales department is the image window of the company's external display, representing the face of a company and being the vanguard. At the same time, sales work is also the most direct. When it comes to performance, of course, it is also the most difficult. Every day, we have to deal with all kinds of people, especially some customers who are unreasonable and stalking. In the face of these tasks, in order to accomplish the task objectives, strengthen work consciousness, improve work efficiency, refine work content, clarify work responsibilities, calmly deal with customer problems, strive to achieve customer satisfaction, create a good customer reputation, and strive to make all work accurate, avoid omissions and mistakes, and improve all work rules and regulations.

1. Do a good job in market research, find out the real estate competition projects in Liaocheng market, especially in Jiaming District, and make a detailed analysis, make a good record of the research, share it with the team in time, and know yourself and yourself.

2. Create a hot trading atmosphere at the scene to promote trading. Guide and coordinate the planning department to adjust the marketing promotion plan in time according to market changes. Do a good job in the general control of the sales site, keep an eye on every link of the case site, deal with emergencies, check the housing, prices, discounts and so on. To ensure accuracy and avoid omissions and errors.

3. Deal with customer problems. There are many customers, some want to check out, some want to discount, some are dissatisfied with the terms of the contract, and so on. On the premise of ensuring that the company's interests are not infringed, it is necessary to negotiate with customers, not only to complete the signing, but also to satisfy customers, improve the company's reputation and improve the success rate of new and old.

4. Accelerate the project payment, actively urge the sales staff to pay in time and deal with the problem customers, guide and coordinate the customer service department to handle the sales procedures such as contract printing, signing and mortgage in time, improve the payment speed and amount, and lay the foundation for the sustainable development of the project. The quarterly summary report of the sales manager.

5. Do a good job in training and learning sales staff, capture information such as policy information and professional knowledge and share it with sales staff in time, and organize special meetings for sales staff to learn together.

6, do a good job of communication and coordination with other departments, do a good job of communication and coordination with financial, administrative, engineering, property and other related functional departments, while ensuring that all the work is completed accurately and quickly, communicate with brother departments to learn and improve together.

Second, strengthen self-study and improve their own quality.

20XX is a year of rapid development for the company. Years of sales career have taught me that only by constantly learning and striving to improve myself can we be in an invincible position in the competition. Therefore, in the past year, I focused on improving my own quality, constantly learning, treating all the work with a correct attitude, improving my work initiative, and striving to improve my work efficiency and professional level. The above is a summary of the department's work and my personal work in the past year. In the new year, I hope to work hard in the following aspects:

1. Strengthen study and broaden knowledge. Study hard on real estate professional knowledge and relevant laws and regulations. Strengthen the research and analysis of the laws of the real estate market, strengthen the understanding of regional markets and competitive projects, make overall plans for the company, and be aware of it.

2. In the spirit of seeking truth from facts, give up the upper hand, report the lower hand, really play the role of the department head and be the "bomb disposal team" of the department staff.

3. Pay attention to the style construction of the department, strengthen management, unite as one, work hard, and form a good working atmosphere for the department.

4. Constantly improve the enthusiasm of sales members, team cohesion, do a good job of departmental task decomposition, and go all out to complete the sales tasks assigned by the company.

5. Abide by the company's internal rules and regulations, safeguard the company's interests, actively create higher value for the company, and strive to achieve greater work results.

In the new year and new era, I believe that under the leadership of the company, the company will certainly achieve greater glory!

Summary of the work of the case supervisor (2) 20XX has passed unconsciously in the busy work 10 days. Looking back on this year's work, as a middle-level employee of ocean real estate, I deeply felt the vigorous development of our ocean real estate and the spirit of struggle of ocean people. As a sales supervisor in the first half of the year, I feel a great responsibility. My words and deeds not only reflect my own quality, but also represent the image of offshore real estate enterprises. So I want to improve my self-cultivation and set high standards for myself. On the basis of high quality, strengthen professional knowledge and skills, constantly sum up management experience and improve management ability. In addition, we should have a broad understanding of the whole real estate market and stand at the forefront of the market. After a year of training in the position of sales supervisor, I passed the performance appraisal in June this year, and I grew from an excellent sales supervisor to an excellent sales manager. At the same time, I try my best to do my job well. Through internal training, I can help more colleagues grow together. Here, I would like to thank Mr. Chen, Marketing Director, for his trust and help. Of course, if you want to grow into an excellent sales manager, you need more work to hone and make continuous efforts to improve your execution and management ability. The following is my summary of the specific work done by the individual and the sales department this year and the improvement of the work next year.

The main work of group b

In the first half of the year, B * * * Group signed 10 sets, with a total contracted area of 2 193.64 square meters and a total contracted amount of 21340,600 yuan (including 3 sets signed by itself, with a contracted area of 630 square meters and a contracted amount of 6,777,600 yuan). Completed 107% of the group sales tasks in the first half of the year.

(1) visited the 1 19 group in the first half of the year, with a turnover rate of 8.4%. More than 40 groups of customers were invited to participate in the private jet show and Tesla Auto Show. Completed the door-to-door visit of Lantern Festival customers and presented 53 groups of glutinous rice balls.

(2) Invite old customers to dinner: invite old customers 10 group in the first half of the year;

(3) During the Dragon Boat Festival, Zongzi was distributed to old customers and intended customers, including local distribution and foreign express delivery, totaling more than 100;

(4) Send birthday cakes and flowers in the first half of the year, totaling 18 copies;

(V) Handling customer complaints: handling customer housing quality problems for 5 times.

Sales manager position:

Main work:

In the second half of the year, the business department signed 30 contracts, with a total contracted area of 6,935.87 square meters and a total contracted amount of 65,235,300 yuan. In the second half of the year, * * * completed 82% of the annual sales tasks.

In 20XX, 46 sets of contracts were actually signed, with the contracted area of10394.16m2, the average contracted price was 9573 yuan/m2, and the total contracted amount was 99,507,300 yuan. In 20XX, there are 44 sets of online signing for Ocean Peach Blossom Island, with the signing area of 103 1.4 square meters and the average signing price of 96,365,438+. Complete the annual sales task of 800 million 120.77% and realize the gross profit margin of 29.9%.

Specific work throughout the year:

1, entertaining 32 groups of customers throughout the year;

2. Send 57 groups of birthday gifts to old customers;

3. The traditional three-section old customers presented 435 groups;

4. Deal with the problem of old customers 2 1 time.

(5) Customer invitation for marketing activities:

1, private jet exhibition;

2. Tesla Motors;

3.5 Las Vegas series activities;

4. Seven-day national day music sea lion performance;

5. Fun golf activities;

6, Lantern Festival DIY

7. Public auction fund-raising activities;

8, the heart is Ludian, charitable donation activities;

9.4 Kite Festival;

10, Mid-Autumn Festival monopoly activity.

(6) Marketing promotion activities:

1. Attend the 20XX Beijing Spring Housing Exhibition;

2.20XX Huangshan Real Estate Exhibition Fair.

(7) Customer analysis:

1. Complete weekly follow-up visits to target customers;

2. Complete the analysis of visiting customers on May 1st;

3. Complete the analysis of visiting customers during the Dragon Boat Festival;

4. Complete the analysis of visiting customers on National Day;

5. Complete the analysis of visiting customers in Mid-Autumn Festival;

6. Complete the customer analysis table for the whole year of 20XX.

7. Complete the feedback of customer's housing quality problems and the post-maintenance analysis after the house is closed.

(8) Market research:

Complete weekly market monitoring report

(9) Internal training:

1, complete daily morning exercises, organize strength reception and interview, and force skill drills;

2. Complete the internal training of the sales department every week;

3. Complete the monthly training and assessment for new and old employees to improve their sales skills.

(10) Draft and sign the marketing plan:

1. Complete the drafting of the 20XX annual total marketing plan;

2. Complete the drafting and signing of the monthly marketing incentive system in the second half of the year;

3. Complete the drafting and signing of phased price adjustment in the second half of the year;

(eleven) contract review:

The review of 46 contracts was completed.

(12) Other work:

1, complete the daily work assigned by the leaders;

2. Assist the property consultant to complete customer negotiation, signing, repossession and related matters.

My summary is over, and leaders are welcome to correct me.

I recommend it carefully.