What is the responsibility of the property front desk?

The property service front desk represents the image of the whole property company, and every person on duty at the front desk is the first impression left by the property service company, which will affect the image of the whole property company, so the work of the property front desk is very important. What is the responsibility of the property front desk? The following is a detailed introduction for your reference.

Responsibilities of hotel front desk 1. Obey the leadership of the front desk reception supervisor and provide first-class reception services for guests in accordance with the prescribed procedures and standards.

2. Be responsible for the registration, reception and introduction of visitors and guests, and shut out irrelevant personnel or assist security guards in handling them.

3. Be familiar with the general situation of the company, be able to answer general questions raised by guests, and provide non-confidential information on a regular basis.

4. Be responsible for receiving and forwarding telephone calls, mails and letters, and recording, sorting and archiving work information.

5. Be responsible for the distribution of company documents and notices, and keep distribution records.

6. Cooperate with the reception supervisor to print, copy and write some documents.

7. Responsible for managing the cleaning and maintenance of office supplies and office equipment at the front desk.

8. Keep the front desk area clean and tidy, and carry out daily maintenance and maintenance of newspapers, magazines and bonsai plants in this area.

9. Implement the company's attendance system, be responsible for summarizing employee attendance, going out to register, and supervising employees to swipe their cards.

10. Responsible for booking air tickets, train tickets, guest rooms, etc. For employees on business trips, register the itinerary and contact information of business trips.

1 1. Be responsible for regularly sorting out and updating the telephone contact lists of managers and companies.

12. Make statistics on business information such as check-in every week and report it to the information manager every Thursday afternoon before leaving work.

13. Complete other or temporary work assigned by the leaders.

The job requirement of the property front desk is 1. Have a good professional image and temperament, and know basic reception etiquette.

2. Fluent standard Mandarin, strong language expression ability and strong sense of confidentiality.

3. Familiar with administrative and office management related workflow, good communication, coordination and organizational skills.

4. Skilled use of office automation equipment and office software.

5. Good teamwork ability, high sense of responsibility and initiative.

6. Good at communication, lively and cheerful, and articulate.

7. Good at seeing off, good at contacting and guiding, and sensitive.

8. The voice is soft and kind.

9. Be good at dealing with emergencies (except disabled people).

10. The receptionist is male or female, but because of her temperament, women are more suitable than men.