5. Work report on duty.

# Report # Introduction Seeking truth from facts, accurate facts, reasonable analysis and proper details are the keys to writing a good situation report. The following is the duty report, welcome to read!

1. Duty report

First, leaders attach importance to and deploy duty work. Duty work is an important hub for coordinated operation in the whole region, and it is also an important work to ensure efficient and orderly operation and timely handling of emergencies. XX attaches great importance to duty work, and puts forward requirements for duty work from the aspects of duty system, responsibilities, personnel and discipline. Hold a working meeting on duty before the festival. The leaders arranged and deployed all the work on duty, and retrained the personnel on duty, asking all the personnel on duty to raise their awareness and do their duty to ensure that there is no problem in the work on duty during the Spring Festival.

Second, the responsibilities are clear and the duty work is in place.

During the Spring Festival, XX strictly implements the duty system, and implements the leadership shift system, 24-hour duty system and emergency information reporting system. Maintain and update the hardware and software equipment of the duty room to provide all-round guarantee for the duty work. Require all units to arrange comrades with strong sense of responsibility, strong ability and familiarity with work to be on duty, and there should be special personnel for important positions; The personnel on duty can be familiar with the work flow on duty, skillfully operate all kinds of equipment and facilities on duty, and ensure the smooth command and communication.

Third, do a good job in hidden dangers and put the duty work in place.

In view of the accident-prone characteristics during the Spring Festival, before the Spring Festival, it is necessary to strengthen the investigation and rectification of safety hazards in key parts, implement the duty personnel and duty system, educate villagers, do a good job in safety prevention, and implement the responsibility to people.

During the Spring Festival, with the great attention of the leaders and the full support and cooperation of XXX, XX spent the Spring Festival holiday smoothly, safely and smoothly. Everything is running normally, and there are no accidents above this level. The staff on duty at each post showed excellent professionalism, which enabled the people of XX to have a peaceful and peaceful Spring Festival.

2. Duty report

According to the requirements of the county government's general duty room, strengthen the deployment of duty work during the Spring Festival to ensure efficient, orderly and stable duty work during the Spring Festival. My town has made relevant arrangements, and now the work on duty during the Spring Festival holiday is summarized as follows: First, take precautions, take precautions.

Before the festival, the relevant leaders of the town government led the staff to carry out special inspections on duty and safety work, and carried out safety inspections on doors and windows, power supply, transportation, fire protection and other safety issues to eliminate potential safety hazards. At the same time, a safety education conference will be held to educate the personnel on duty, and the personnel on duty are required to attach great importance to it and do a good job on duty.

Second, leaders take the lead and make careful arrangements.

During the festival, strictly implement the system of leading group members taking classes and being on duty 24 hours a day. Every day, a team leader will co-ordinate the work during the festival. The duty leader is responsible for 24-hour duty matters, including personnel deployment and emergency treatment. In addition, one staff member is on duty in the day shift and one staff member is on duty in the night shift to cooperate with the leaders to do a good job on duty. The personnel on duty should arrive on time and fill in the duty record carefully, record the incoming and outgoing calls and personnel, do a good job in the handover of day shift and night shift personnel, carefully check the doors and windows, turn off the power supply, and ensure the order and stability during the duty period.

Third, strict discipline and implementation of responsibilities.

During the holiday season, we will conscientiously implement the duty handover system, decompose responsibilities at different levels, keep the telephone on duty open for 24 hours, and do not leave the post without authorization during the holiday season to ensure the smooth operation of the government system.

Fourth, work hard and strengthen responsibilities.

During the festival, all the leaders and other personnel on duty will arrive at their posts on time, and they will not leave their posts without leave or absenteeism. They will fill in the duty records on time and truthfully record the calls and personnel. No petitions, no emergencies, etc. This holiday passed smoothly!

3. Work report on duty

In order to ensure campus safety during the 20XX winter vacation, avoid all kinds of accidents, take safety work as the top priority, and create a happy and peaceful holiday atmosphere for teachers and students, according to the requirements of Yaocun Town Education Committee, we made a fuss about the details, worked hard on implementation, and earnestly did a good job in the security work during the 20XX winter vacation. First, do a good job in pre-holiday education and safety self-inspection.

1, good school committee.

In order to further raise awareness, strengthen the leadership of holiday work, seriously study and deploy the work of school care workers on duty, effectively put the holiday security work in a prominent position, and pay close attention to it.

2. Sign safety responsibility letters with teachers, students and parents.

In order to make all teachers have a safe, peaceful, happy and meaningful Spring Festival, in the spirit of being responsible for themselves, their families, the school and the society, the school signed a letter of responsibility for holiday safety with students and their parents.

3. Careful deployment and strict requirements for holiday safety.

20xx65438+1On the morning of October 20th, all teachers were given a safety education focusing on preventing traffic accidents, food poisoning and illegal crimes. Then the safety education during the winter vacation is carried out in the class. The teacher took the lead in buying fireworks from the store and setting them off correctly according to the requirements of the product manual.

Our school has carefully formulated the holiday duty arrangement and made clear the requirements. Clarify the handling of emergencies. Do a good job of fire prevention and theft prevention. Teachers on duty should strictly abide by the relevant regulations, patrol and check frequently, hand over shifts on time, make attendance records and conduct safety inspections to ensure that the telephone is open 24 hours a day.

4. Strengthen the inspection of hardware facilities.

A comprehensive and thorough safety inspection was conducted before the festival. (emphasis: doors, windows, water, electricity, fire and locks) No major safety hazards were found through inspection.

Second, do a good job in safety inspection during Spring Festival travel rush.

1, telephone inquiry.

The leader inquired about the teacher's duty by telephone from time to time, and recorded it in detail.

2. On-site inspection.

On the morning of the fourth day of the first month, the teachers on duty in our school, Wang Liansheng and Li Xiayun, found that the heating pipes and office radiators were leaking, and reported to the boiler-burning personnel, Wu Gaifu and Li He, the headmaster. Timely maintenance for 65,438+00 days did not cause extensive damage. After inspection, timely rectification, replacement of radiators and pipes damaged in winter, to ensure safe heating before school starts.

Third, ensure the safe operation of heating facilities.

The teacher on duty is on duty on time, check the boiler burning normally in time, and keep the fire, water, electricity and communication normal. Our school is now in class, and now the overall appearance of our school is completely new. Because all the teachers on duty worked hard, patrolled seriously, strictly performed their duties and overcame many difficulties, no major unsafe accidents occurred during the 20XX winter vacation in our school, and the holiday security work was successfully completed.

4. Work report on duty

How time flies! It has been four months since I came to China Film in a blink of an eye. Looking back on these months, I can't help feeling that the care and care of the leaders and the enthusiastic help of my colleagues are vivid. The company has given me such a platform for learning and growth, and I feel precious. I will not live up to the expectations of leaders and colleagues, study hard the basic business knowledge, be familiar with the front-line workflow, and improve my professional quality and management level. I will make a simple personal summary of my work, study and life in the past few months. I. Work and study

1, box office learning

On the first day of coming to the cinema, the first task given by the leader is to learn the first-line workflow, be familiar with and use the ticketing system flexibly. Wei Haiyan gave me a lot of help in the study of box office. I also love studying. If I don't know the business, I will ask immediately. If I am not familiar with the operation, I will take the initiative to call Wei Jie to supervise. I will also take the initiative to take notes and ponder over the key and incomprehensible processes. Officially, with this willingness to study, you can buy tickets independently in about two days. While studying the basic business, I think I also enjoy the process of buying tickets.

2. Learn to sell goods.

Compared with the box office, selling learning is not only a systematic operation, but also a reflection ability and calculation level. I admire Li Chunmei for this, and I'm glad to have such a senior to teach me. Under the inculcation of Sister Li, I have a deeper understanding of the sales system. Have a basic understanding of the daily inventory and statistics of goods, the maintenance of machinery and equipment and the daily management of goods, and master the basic process of selling goods.

3. Field trip

On-site service is a very complicated and tedious job. In the days of field affairs, from the beginning of ticket inspection, it gradually deepened. The renting and selling of 3D glasses, field patrol, and the handling of the escape hall all require tact and flexibility. These skills are difficult to master quickly through training, so we can only watch and listen more, thinking about summing up the exercises slowly. Summarize the processes and methods of others to deal with things, and find a more perfect way to suit your work experience.

4, computer room learning

The nature of the computer room is different from other positions, and it is more about dealing with the machines and operating systems in the computer room. Shi Lei and I are studying in the computer room. The first thing I want to learn is to be familiar with the projector, how to switch it on and off, how to deal with simple machine failures, and understand and be familiar with the working principle and various supporting facilities of the projector. Secondly, it seems easy to learn how to turn on and off the air conditioning fan. In fact, the key point is how to perceive whether the temperature in the hall is comfortable and suitable for watching movies. To do this, we should keep close contact with on-site affairs, and individuals should go to the lobby from time to time to feel the temperature changes. The third focus of learning is how to master and operate TMS system skillfully. To do this, we should not only learn the basic operation steps, but also be careful not to make mistakes. Therefore, in order to do this work well, we must constantly take pains to repeat the inspection to ensure foolproof.

5. On-duty manager post learning

If my time in China Film is compared to building a house, selling goods at the box office and studying in a foreign computer room, it can be compared to laying a foundation, then how can I get to the first floor? How can we make this first floor strong, beautiful and stylish? My manager on duty is training and studying with Xu. Sister Xiang can always inculcate, and she will teach the key points and details. I also study very hard, and I will write down many key points in my notebook. I will ask Sister Xiang what to do if I don't understand the details and key points. Of course, no matter how good the workflow is,

Not necessarily a very competent manager on duty. There are two important points in the position of duty manager, one is the ability to improvise when communicating with customers, and the other is the skill of handling customer complaints. At these two points, I feel my own shortcomings. First, although I have more than two years of working experience in high-end hotels, the groups and nature of services are different. There is a big difference in the quality between the customers of mass consumption cinemas and the customers of high-end consumption hotels, which makes me have some headaches when dealing with related complaints. Second, I am a novice in the film industry. When I meet some things, I don't have a clear idea in my mind, and my professional level and skills in all aspects need to be improved. In view of my own shortcomings in dealing with customer complaints, I did not escape, but actively studied. Listen more, listen to what the manager on duty says about the same customer complaint, and how the customer reacts; Look more and see how their gestures and expressions communicate with the guests; Think too much, I think I should solve the problem in this case and put myself in the customer's mood at this time; To sum up, I don't just follow Sister Xiang to handle complaints from guests. I always go to study as soon as I have the opportunity, listen more, see more and think more. Summarize how different managers on duty handle the same customer complaint, what are the shortcomings, what I need to add, how to handle these situations myself, and deal with these customer complaints step by step like writing a computer program. Some abilities and talents are important, but I believe in experience and practice more.

Step 6 study in the marketing department

The marketing department plays an irreplaceable role for a cinema, especially a newly-opened cinema, in how to open up the market, how to attract customers through various activities, and how to achieve certain publicity effects through various publicity means, so as to realize the advantages of the regional main market. These are the basic qualities that a future cinema director must possess. Studying in the marketing department, there are still many maladjustments at first, not adapting to this fixed working form and working hours. Of course, a new environment always takes time to adapt. First of all, we should learn to arrange movies with Sister Wang. Unlike Sister Xiang, Sister Wang only gave a general description, but all the necessary processes and key points will be mentioned. Look at your own understanding, ask if you don't understand. At first, I was a little uncomfortable, always ignoring the past and the future, and the arrangement was messy, which was particularly nerve-racking. Fortunately, I gradually adapted to this rhythm. Every day, I always ask myself to practice arranging films every once in a while, grasp the popularity of newly released films through various channels, and understand the attention of the target audience. Secondly, I learned how to book and print group buying papers. Just like a unit needs to buy a roll, I have the opportunity to actually operate it. Thirdly, He Yan Xintong learned about the implementation of related activities and the main channels and means of our marketing. Finally, Fang Lin planned this year's anniversary and Christmas activities. I also wrote a Christmas activity plan for Fang Lin. Fang Lin, of course, also won't let me idle, analysis of various weekly and monthly reports. In a word, studying in the marketing department for nearly a month can help me understand the daily operation of a cinema from a higher angle, understand the daily work flow of the marketing department, master and master the film arranging operation and the production of various reports, and independently analyze the market share of competing cinemas around me, as well as the advantages and disadvantages of our cinema.

Second, experience

1, adapt to work.

My major is tourism management. I have been engaged in the hotel industry since graduation. Coming to China Film is my first contact with the film industry. Of course there will be a lot of discomfort. First, the adaptation of the work content. Contact with a new industry, everything should start from scratch, from scratch. When I was studying with Sister Xiang, I didn't know how to deal with problems or complaints at first, and I didn't even form a complete model for dealing with problems in my mind. Therefore, it may give people a feeling of hiding behind something and having no motivation. This is just a process of growth. Familiar with the work flow, work content and the way of handling customer complaints of the manager on duty, able to handle and solve problems with ease. I like this job better and began to turn it into a pleasure. Secondly, the adaptability of the service object. My last work unit was an international chain of high-end luxury boutique hotels, and the target group served was either rich or expensive, with high quality. Watching movies is a kind of mass consumption, and the people and things contacted are unimaginable in the hotel industry. Of course, it is also the most training and challenging job. If there are differences, try to find out the similarities between these people, classify and summarize them, grasp the psychological characteristics of customers, and divide them one by one. Finally, the adaptation to the working environment. The working environment is mainly part of interpersonal relationship. If you want to be a qualified grass-roots manager, you should handle the interpersonal relationship with employees properly, not too close or too distant. I think I have done a good job at this point. I am very happy at work, and I will take an active part in colleagues' parties whenever I have time.

2. Personal mentality

Before joining the job, I was worried that I was incompetent as a layman and could adapt to the work. This is completely beyond my expectation. It's not that I don't have confidence in myself, but that I'm worried that I'll live up to the attention of the leaders. So I really want to seize this hard-won opportunity and take this job as my career. That's what I want to do. In the rotation of departments, I never let go of a detail worth learning. Carefully record every key point; I will take pains to ask for advice where I don't understand. My study is not limited to working hours. After work, even when I am on the road, I will find some information and news related to cinemas on the Internet to read, think and digest constantly. For a hard-won statistical data, I will compare, analyze and summarize it repeatedly. If I am the head of the cinema in the big environment, how can I combine these data to control my cinema from a global perspective? "Details determine success or failure, and attitude determines height." I have always used this sentence as my motto to remind myself at all times. Treat things or work, or don't do it, do it well. With the attention of leaders, good attitude, excellent growth and learning environment and generous treatment, I have no reason not to fight for this cause.

Third, the problems found in the work

1, the staff's sense of service is not strong: whether in selling goods, box office or on-site affairs, our staff lack the sense of actively serving customers. Cinema is one of the service industries. We should not only make customers feel that I came to the cinema to watch movies, but also let them feel the comfortable viewing environment and the deep impression left by the bright smile on the waiter's face. The lack of our employees in this respect should have a lot to do with the recruitment channels, including job training and the overall working environment. So far, we haven't conducted systematic induction training for new employees, which is a great pity.

2. Employees' work is generally slack: the overall slack is mainly manifested in playing mobile phones at work, chatting together, and lax customer service. These problems do not appear in a day or two, but accumulate over time. It is difficult to achieve immediate results by relying on people to manage. It is suggested that individuals should be restrained by the system and an appropriate reward and punishment system should be established. There are not only excellent employees, but also the employees with the worst performance in the month. The duty manager's task should be to report the employees with the worst performance regularly; Leadership inquiry system, leaders should communicate with the worst employees regularly, criticize and correct them; Post-evaluation system to supervise and inspect the employees with the worst performance.

3, selling goods in the box office scheduling is unreasonable: selling goods, the box office staff is still abundant, but only the morning shift and night shift are arranged, and the middle shift is rarely arranged. There are more shifts on weekends or holidays, and our staff is fully equipped. Personally, I think our decentralized scheduling is not very suitable and there is too much freedom. If it is not well controlled, it will affect the daily operation of the cinema. It is suggested to hand over the scheduling right to the duty manager, who will regularly report the scheduling situation to the leader for review.

5. Work report on duty

I study and implement the relevant rules and regulations seriously according to my own reality. By studying business knowledge hard, consulting modestly, strictly abiding by various operating procedures, integrating theoretical knowledge into practical work and successfully completing various tasks. First, seriously study the instructions, documents and meeting minutes of superiors about safety production, keep abreast of the situation of safety production, observe the rules and discipline, and improve safety awareness. Take safety in production as the core, actively participate in the training with the theme of improving safety operation level and practical operation ability, learn from colleagues around you with an open mind, and quickly master the work requirements of the personnel on duty.

Second, the implementation of various rules and regulations, clear personnel on duty. Strictly implement the general policy of "uninterrupted, high-quality, economical and safe" operation and maintenance, improve safety awareness, and fundamentally put an end to human accidents such as misoperation. Arrive at the post on time, stick to the post during the duty, never leave the post without reason, and do a good job in equipment inspection and maintenance.

Third, actively participate in the safety meeting in Taiwan, carefully study the important instructions, briefings and notices about safety from superiors, and assist the squad leader to conduct safety self-inspection in combination with daily safety inspection and safety production month activities in summer, autumn and New Year's Day, and rectify the problems in time when found.

During the one-year work of the personnel on duty, I have a clearer understanding of radio and television wireless transmission through in-depth study of the operating rules and regulations of radio and television transmission, and have mastered the duties, daily inspections, operation records and general accident handling of the personnel on duty. I am determined to adhere to the premise of safe production in my future work, start from my own work and daily work, keep a bold and persistent style, start from me, start from the little things around me and persevere. Work hard on safety production, complete all tasks in a down-to-earth manner, and ensure safe broadcasting.