Matters needing attention of property manager

Examination outline of basic system and policy of property management

Examination outline:

The syllabus and reference materials of this year's qualification examination are "National Property Management Qualification Examination Outline" and "China Property Management Qualification Examination Reference Materials" officially published by China Building Industry Press in August 2006. In 2008, the Ministry of Housing and Urban-Rural Development revised and supplemented the contents related to the basic system and policies of property management in the National Examination Outline for Property Managers, which was approved by Ministry of Human Resources and Social Security. According to the new examination syllabus, the Property Management Research Center of Asia-Pacific Education Research Institute published the National Textbook for the Qualification Examination of Property Managers in May 20 10, and made corresponding supplements and revisions.

Chapter 1 Overview of Property Management The purpose of this part of the exam is to test the candidates' mastery of the functions and characteristics of property management and the core content of the Property Management Regulations (hereinafter referred to as the Regulations), as well as their familiarity with the emergence, development and system construction of property management in China. The basic requirements of the examination are: the orientation of the property management regulations, the guiding ideology of the regulations and the basic legal relations established.

Familiar with: the basic characteristics of property management, the position and role of property management in social economy, the basic system established by the regulations and the main problems involved in the regulations.

Understanding: The emergence and development of property management, and the historical evolution of China property management system construction. Key points: 1. Orientation of property management in regulation 2. Characteristics of property management. Marketization characteristics of property management. Market principle is the premise of property management activities. The emergence and development of property management in China. Main characteristics of urban housing system in China before the reform and opening up. The position and function of property management in social economy. The historical evolution of China's property management system. 9. The special position of the government in the development of property management in China 10. Main features of property management system construction before the promulgation of regulations 1 1. Measures for the administration of new urban residential quarters 12. Main features of property management system construction after the promulgation of Regulations 13. The guiding ideology of laws and regulations 15 legal system and its contents. The main content of the regulation is 16. The legal liability of the Regulations is characterized by 17. The Basic Legal Relationship Established by the Regulations Chapter II Purpose of Property Management Service Examination The purpose of this part of the examination is to test candidates' mastery of the characteristics and contents of property management services, property service charges, property use and maintenance and other relevant policies. The basic requirements of the examination are: the characteristics of property management services, the content of property management services, the composition of property service fees, the contract form and charging system, the main contents of the (preliminary) property service contract, and the relevant provisions on property use and maintenance.

Familiar with: the standard of property management service in ordinary residential quarters, the characteristics and limitations of previous property service contracts, the way property management enterprises maintain order, and the legal obligations of property management enterprises in safety accidents. Understand: the obligation of property management enterprises to assist in safety precautions, as well as the relevant provisions on the use of property parts and facilities for business activities. Key points: 1. Characteristics of property management services. Contents of property management services. Services other than those agreed in the property management service contract. Property management service standard. Principle of property service charge. Valuation method of property service charges. Collection method of property service fee. Cost composition of property service fee. Obligations of salary-based property management enterprises. +00. Payment and supervision of property service fees 1 1. Provisions on the Collection and Remittance of Various Utility Fees by Property Management Enterprises 12. Main contents of property service contract 13. Transfer of property management data 14. Main contents of previous property service contracts 17. Obligations of property management enterprises. Corporate responsibility 19. Laws and regulations on the use and maintenance of property. Relevant regulations on operating and using * * * parts and * * * facilities and equipment 2 1. Specification for Decoration and Decoration of Houses by Owners Chapter III Basic System of Property Management Examination Purpose The purpose of this part of the examination is to test candidates' opinions on the owners' meeting, the owners' convention, the bidding for early property management, and the property undertaking inspection. The degree of mastery of seven systems, such as qualification management of property management enterprises, professional qualifications of property management practitioners, and special maintenance funds for houses, as well as the ability to understand, familiarize and apply the necessity and specific contents of relevant policies. The basic requirements of the examination include: the responsibilities of the owners' meeting and voting rules, the responsibilities of the owners' committee, the content and legal effect of the owners' (temporary) convention, the mandatory provisions of the previous property management bidding, the practical significance of the property undertaking inspection system, the conditions of property management enterprises with various qualification levels, the registration requirements for the property manager examination, and the deposit and use of special housing maintenance funds.

Familiarity with: owners' rights and obligations, main clauses of the temporary owners' convention, significance and principles of bidding for property management in the early stage, scope of property management data transfer, legal provisions of property warranty, necessity of qualification management of property management enterprises, professional ability that property managers should have, location of houses, scope of facilities and equipment used in houses, obligations of the escrow unit of special maintenance funds for houses, and legal responsibilities for misappropriating special maintenance funds for houses. Understand: the contents and procedures of preparing for the establishment of the owners' meeting, the membership of the owners' committee, the contents of the bidding documents for property management, the bidding and evaluation rules for property management, the main contents of property undertaking inspection, the qualification application procedures for property management enterprises, and the professional ethics of property management practitioners. Key points: 1. Owners' rights II. Owner's obligation. Composition 4. Nature 5. Limitation and choice of establishing owners' meeting. Preparatory work 7. Work requirements for preparing the owners' meeting. Institution 9. Responsibilities of owners' meeting 10. Three situations 1 1 for convening an interim meeting of the owners' meeting. Voting rules of owners' meeting 12. The nature of the owners' committee 13. Responsibilities of the owners' committee 14. Owners' Committee for the record 15. Membership of owners' committee 16. The membership of the owners' committee is terminated 17. Specification for meeting of owners' committee 65438. . Owners' meeting and owners' committee's restrictive requirements 19. The nature of the owners' convention. Main contents of the owners' convention 2 1. Special function of owners' convention. The legal effect of the owners' convention. Special topic of temporary owners' convention. Contents of the temporary owners' convention. Liability for breach of contract of owners' temporary convention. Provisions of the Regulations on Temporary Owners' Convention. Owners' ambassador rules to be observed when using the property. Bidding principles of early property management. Particularity of pre-bidding for property management. Mandatory provision 3 1 for bidding of pre-property management. Contents of bidding documents for early property management. Property management bidding for the record. Catalogue of bidding documents for property management. Rules of bidding procedure for property management. List of property management bid evaluation experts. 36. Property Management Bid Evaluation Committee. Bidding and filing of property management. Legal liability for violating the bidding provisions of previous property management. The reality of implementing the property undertaking inspection system in China. Contents of property inspection 4 1. 42. Property management information that the construction unit should hand over. Property warranty responsibility. Scope and duration of housing warranty. Property management enterprises. The necessity of vocational qualification management. Qualification grade of property management enterprises. Regulations on contracting projects by enterprises with different qualification levels. Issuance and management of qualification certificates. Verification of the qualification grade of property management enterprises. The administrative penalty for illegal acts of property management enterprises is 50 points. Main contents of professional ethics of property management 5 1. The reality of establishing the professional qualification system for property managers. 52. Property manager qualification examination. Registration of property managers. Continuing education of property managers. Practical ability of property manager. Scope of practice of property manager. The function of special maintenance funds for houses. Types of facilities and equipment used for building components * * * * 59. Deposit method of special maintenance funds for commercial housing. Deposit method of special maintenance funds for after-sale public houses 6 1. The use of special maintenance funds for houses. It is forbidden to pay expenses from the special housing maintenance funds. Obligation to collect special maintenance funds for houses. Supervision responsibility of finance department. Legal responsibility for misappropriating special maintenance funds for houses. Chapter IV Real Estate Related Systems and Policies Purpose The purpose of this part of the exam is to test the candidates' mastery of real estate related systems and policies closely related to property management. The basic requirements of the examination are: the current legal system in the real estate field, the requirements and main contents of the housing quality guarantee and the housing instruction manual, the conditions for the pre-sale and sale of commercial housing, the main contents of the commercial housing sales contract, the main terms of the housing lease contract, the contents of real estate intermediary services, the procedures for real estate mortgage, and the types of real estate ownership registration.

Familiar with: planning and design management of real estate development projects, filing system of project completion acceptance, conditions and procedures of real estate project transfer, housing lease registration, contents of real estate intermediary service management, real estate mortgage registration, real estate ownership registration procedures, and regulations on the management of urban adjoining houses with different properties.

Understanding: the construction permit system, the regulations prohibiting the transfer of real estate, the rules for handling disputes over the sale of commercial housing, the management of real estate intermediary service agencies, the principles for the disposal of mortgaged real estate, and the regulations on the management of after-sales maintenance of public housing. Key point 1. The current legal system in the real estate field. Planning and design management of real estate development projects. The relationship between urban planning and real estate development projects. The system that should be followed in the management of real estate development projects. Construction project quality management system. Permit system for real estate development and construction. Project completion acceptance filing system. Conditions for transfer of real estate projects. Real estate projects. Objective transfer program 10. Provisions prohibiting the transfer of real estate 1 1. Pre-sale conditions of commercial housing 12. Conditions for sale of commercial housing 13. Main contents of commercial housing sales contract 14. Requirements and main contents of residential quality guarantee 15. 16. Main terms of house lease contract 17. Lease prohibition clause 18. Housing lease registration 19. Conditions for establishing real estate intermediary service institutions. Main contents of real estate intermediary service contract 2 1. Prohibited behavior in real estate intermediary activities. Real estate mortgage procedure. Not allowed. Real estate with mortgage. Real estate mortgage contract. Real estate mortgage registration. Types of real estate ownership registration. Requirements of real estate ownership registration. Types of real estate ownership registration management system. Particularity of real estate ownership registration. Type of house ownership certificate 3 1. Housing ownership registration procedures. Adjoining houses with different properties and their rules of use 33 Legal liability for damage accidents caused by dangerous houses 34. Responsibility for after-sales maintenance of public houses Chapter 1 Establishment and organization of examination Purpose The purpose of this part of the examination is to test candidates' ability to master and comprehensively apply the knowledge of the types, characteristics, establishment procedures, internal organization and related laws and regulations of property management. The basic requirements of the examination are: the establishment procedure, organization and function of the property management enterprise.

Familiar with: the main characteristics, organizational structure and qualification management system of property management enterprises.

Understand: the main types of property management enterprises, the requirements of organizational structure design of property management enterprises and the main influencing factors. Key points: 1. Types and characteristics of property management enterprises. Common modes of property management enterprises. Procedures for the Establishment of Property Management Enterprises (1) Industrial and Commercial Registration (II) Qualification Management 4. Organizational form and institutional setup of property management enterprises (1) Organizational form of property management enterprises (2) Influencing factors of organizational setup of property management enterprises (3) Requirements of organizational setup of property management enterprises (4) Functional institutions and responsibilities of property management enterprises Chapter II Purpose of the property management bidding examination is to test candidates' ability to master and comprehensively apply relevant laws and regulations, contents, steps and requirements of property management bidding, and preparation of property management plans. The basic requirements of the examination are: the relevant laws and regulations of property management bidding, the contents, steps and requirements of property management bidding, and the compilation of property management bidding documents and plans.

Familiar with: the conditions and procedures of property management bidding, bidding strategies and skills.

Understand: the basic requirements and principles of property management bidding. Key points. 1. Property management bidding and its characteristics 2 pages. Principles and requirements. Planning and implementation. Type 5. Mode 6. Directory 7. Conditions and procedures. Condition 9. Program 10. Strategies and skills of industry management bidding 1 1. Making a property management plan (1) General procedures for making a property management plan (II) Requirements for making a property management plan (III) Basic contents of a property management plan (IV) Points and methods for making a property management plan Chapter III Purpose of the property management contract examination The purpose of this part of the examination is to test candidates' cooperation with previous property services and the main contents of the property service contract. Master the basic requirements of the exam: the main contents and differences between the previous property service contract and the property service contract.

Familiar with: matters needing attention in signing the preliminary realty service contract and realty service contract, the formulation and publicity of the owners' convention and the temporary owners' convention.

Understanding: contract offer and acceptance, basic principles of contract signing, elements of effective contract, and other property management contracts. Key point 1. Contract related knowledge II. Pre-property service contract (1) Pre-property service contract and its main contents (II) Matters needing attention in signing pre-property service contract 3. Main differences between the property service contract (1) and the previous property service contract (II) Termination of the property service contract 4. Owners' convention and temporary owners' convention. Other related to property management.

(A) the purpose of the exam

The purpose of this part of the exam is to test the candidates' mastery of laws and knowledge related to pre-intervention and pre-management of property management and their comprehensive application ability in practical operation.

(B) the basic requirements of the examination

Master: laws and regulations related to early intervention and early management of property management, main contents of practical operation, and differences between early intervention and early management.

Familiarity: the role of early intervention and the characteristics of early management.

Understanding: the necessity of early intervention, the methods and key points of early intervention at various stages.

(3) Key points

1. Relevant laws and regulations on early intervention and early management of property management

2. Early intervention of property management

(1) The necessity of early intervention

(2) the role of early intervention

(3) the content of early intervention

3. Pre-management of property management

(1) Main contents of early management and operation of property projects

(2) Project quality warranty of property engineering

(3) communication and coordination of early property management.

Chapter V Property Acceptance

(A) the purpose of the exam

The purpose of this part of the examination is to test candidates' mastery and comprehensive application ability of relevant laws and regulations on property inspection, as well as the contents and methods of property inspection operation.

(B) the basic requirements of the examination

Master: relevant laws and regulations, main contents and basic methods of property inspection; The difference between undertaking inspection of newly-built property and undertaking inspection when the property management organization changes.

Familiar with: the main contents of property handover, the handling of problems found in inspection and the handover of property management.

Understanding: preparation for property inspection and matters needing attention in property handover.

(3) Key points

1. Laws and regulations related to property inspection.

2. Check the newly-built property.

(1) The new property undertakes the preparation for inspection.

(2) the main contents of the new property inspection.

(3) New property acceptance inspection method

(4) Handling of problems found in property acceptance

3 to undertake the inspection of the change of property management institutions.

(1) When the property management organization changes, the prerequisite for the new property service enterprise to carry out property inspection.

(2) Preparation for property inspection when the property management organization changes.

(3) The basic content of property inspection when the property management institution changes.

4. Transfer of property management.

(1) handover of new property

(2) Transfer of property management when the property management organization changes.

(3) Matters needing attention in property management handover when the property management organization changes.

Chapter VI Management of Owner's Residence and Decoration

Chapter VII Management of Houses, Equipment and Facilities

Chapter VIII Property Environmental Management

Chapter IX Public Security Management Services

Chapter X Risk Prevention and Emergency Response of Property Management

Chapter II XI Financial Management

Chapter XII Property Management Archives Management

Chapter XIII Human Resource Management

Chapter XIV Customer Management

Chapter XV Application Documents for Property Management Chapter I Economics Knowledge and Application

Chapter II Management Knowledge and Its Application

Chapter III Psychological Knowledge and Application

Chapter IV Knowledge and Application of Public Relations

Chapter V Knowledge and Application of Administrative Management

Chapter VI Legal Knowledge and Application

Chapter VII Statistical Knowledge and Application

Chapter VIII Insurance Knowledge and Application

Chapter IX Sociological Knowledge and Application

Chapter 10 Construction Engineering Knowledge and Application

Chapter II Knowledge and Application of XI Construction Equipment

Chapter XII Knowledge and Application of Building Intelligentization Chapter I Overview of Property Management

Chapter II Real Estate Investment and Its Location Choice

Chapter III Real Estate Investment Analysis Technology

Chapter IV Valuation of Profitable Property

Chapter V Real Estate Market and Market Analysis

Chapter VI Lease Management

Chapter VII Cost Management

Chapter VIII Contract and Risk Management

Chapter IX Financial Management and Performance Evaluation

Chapter 10 Property Management of Office Building

Chapter II XI Retail Commercial Property Management

Chapter XII Future Development of Property Management According to the stipulation that "candidates should participate in relevant training and adhere to the principle of voluntariness" in the implementation method of qualification examination, all units should carefully screen the pre-qualification training courses held in various names and choose industry training institutions with high teaching level, strong teachers, good training qualifications and good reputation, including Beijing Asia-Pacific Education Property Management Research Center and Shenzhen Property Management College, which are all influential training and research institutions in the industry. Carefully choose social training institutions to avoid unnecessary losses.

At present, there are different versions of qualification exam simulation questions or exam question bank and other counseling materials in the book market, and the quality is uneven. Candidates should choose carefully to buy them.